ABHIGYAN SAHA

• Developed and implemented strategies to increase sales and profitability through channel business.
• Maintaining strong relationships with clients and partners to ensure long-term success and loyalty.
• Collaborated with some channel partners to care for the certification program category (Herovired & Upgrad).

• Managed the Educational Sales B2C segment for Foundit Entity India (formerly known as Monster.com) and managed the business operations.
• My responsibilities included strategising the business plan and executing it with my team. I served as the Channel Manager for the course sales division of Monster.com, overseeing a team of over 100 sales representatives who reported directly to seven Assistant Managers (Team Managers). Together, we drive sales and strive for growth.
• In addition to sales management, I mentored one Quality Analyst, one Data Analyst, and one Operational Representative based in Bangalore. This role focused on streamlining operations for course sales, specifically within the Learning and Development vertical, and maintaining sales files, renewals, and referrals within my area.
• I also led as a channel partner for several universities, including Jain University (USDC), Manipal University (UNEXT), Amity University, Alliance University, Amrita Vishwa Vidyapeetham, and Vignan University, with a focus on sales growth and business expansion.
• I reported directly to the General Manager and Vice President of Consumer Business and collaborated with the program manager to implement work metrics and assess the Profit and Loss (P&L) of the Educational Sales business.
• I was responsible for driving growth and managing the P&L for the Educational Sales division, acting as the point of contact between the universities and the leadership team. Additionally, I set Key Result Area (KRA) metrics for the Educational Sales team.

• Leading team of 9 sales consultant which has Inside Sales Managers(A1 band) , Senior Inside Sales Managers(A2 Band), Inside Sales Specialist(A3 Band), Sr Inside Sales Specialist (A4 band).
• Taking care for the Job Guarantee training program in the organization (Full Stack Category & PG- Web Development)
• Helping team to learn new sales skills and applying that to daily tasks, improving efficiency and productivity.
• Conducting daily sales meet with day end meetings.
• Delegating task to team members.
• Sales training weekly once how to work on their leads and maximize their potential
• Always maintain respect, friendliness and willingness to help environment for team wherever needed.
• Maintaining monthly & weekly sales tracker report, call metrics -daily, weekly and monthly report.
• Hiring sales candidates for team.
• Worked flexible hours: weekend, and holiday shifts.

Roles and responsibilities:

• Leading entire Sales team(Retail) of organization.
• Managing team of 20 sales consultant.(SAP Team of 10 sales consultant and Non SAP team of 8 consultants and 2 Inside Chat Consultant).
• Set clear team goals and KPIs(Target and other parameters) for team for month.
• Maintaining Sales Tracker.
• Working on Sales Babu CRM Tool - Assigning leads, maintaining enrollment working on escalations and refund status, creating batch codes, monitoring profit margin of batch.
• Guiding sales teams to reach sales goals.
• Responsible for preparing and delivering sales reports to management .
• Hiring new candidates for sales team.
• Working on group training requirements.
• Monitoring team performance.
• Preparing reports of their performance and mission-related objectives on monthly basis.
• Plan and organize team building activities weekly every Friday.
• Resolving any issues or conflicts within team and handling disputes.
• Resolved problems, improved operations and provided exceptional service.
• Working flexible hours- night, weekend, and holiday shifts also depending on company's requirements.

Roles and responsibilities:

NOV 2016- May(2017)

• Worked as Senior Inside Sales Manger for Agile and Scrum training sales team.
• Working with team of 5 members for Retail sales (Agile and Scrum Team).
• Reporting to Business Unit Head(BUH) .
• Having expertise of maintaining lead status in Salesforce CRM.

May 2017- July 2017

• Moved to Account Management Team & Enterprise Engagement team for cross selling of training programs and generating corporate requirement for company.
• Used to Report to Sr. Director of Sales and Operation.

Roles and responsibilities:

• Prospecting US & Canada region clients for delivering online IT Training courses (SAP, Business Analyst, Salesforce, Quality Assurance) for the company.
• Generating monthly revenue for organization.
• Organizing batches with trainer .
• Connecting participants for getting placed in US market through our 3rd party staffing companies.
• Earning attractive incentives by achieving monthly target.
• Learnt lot about US market training requirement.

Roles and responsibilities:

• Inbound Sales of all categories of products which is available over Online store of Flipkart.
• Guiding and providing information about products and services to customer.
• Assigning post sales tickets to return management team.
• Achieving monthly individual targets.
• Learnt lot about ecommerce platform in depth.
• Placing order over call on behalf of customer or guiding them through website and promoting mobile apps of flipkart and creating incident in Smart assist CRM tool.

Roles and responsibilities:

• Started career as fresher with this brand.
• Learnt about banking sales operation process.
• Prospecting customers to open savings and current account and making them banking client.
• Achieving monthly target of 10 savings account and one 1 current account.

Roles and responsibilities:

• Communicating with Transportation company to promote and doing survey on Indian Oil Fleet Card.