Abhigyan Srivastava
Bangalore
Summary
- A Customer Focused IT Support system Administrator with 12+ years of experience in complex enterprise environments.Defined and experienced in the area of Azure cloud \Virtualization \ VDI solutions\Windows Administration. Instrumental in managing the Active directory services and container platform services.Working within the highly competitive IT Services Sector, requires facing customers and a high degree of flexibility to maintain varying and often intense workloads.Excellent written and verbal communication skills.
- Proactive and bilingual Systems Engineer offering Secret Security clearance and expertise in Azure cloud \Virtualization \ VDI solutions\Windows Administration
- Hard-working Engineering Manager talented in satisfying client needs in fast-paced, high-volume settings. Successfully oversees teams of personnel completing challenging projects.
- Meticulous Systems Engineer with over 12 years of experience. Effectively builds rapport with clients and vendors. Experienced in firewalls, VPNs and antivirus technologies.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Infrastructure Engineer
Wells Fargo
Bangalore
08.2021 - Current
- Serve as the primary point of contact for key enterprise clients, ensuring their technical needs are met and exceeded.
- Collaborate with cross-functional teams to deliver timely and effective solutions for clients, addressing technical challenges and ensuring customer satisfaction.
- Conduct regular account reviews to identify areas for improvement and optimization, driving value for clients.
- Provide technical guidance and support during the onboarding process and throughout the customer lifecycle.
- Proactively identify opportunities for upselling or cross-selling additional products or services to enhance customer value.
- Spearheaded the design and implementation of virtualization solutions using Horizon VMware and VMware vSphere, resulting in a 20% improvement in resource utilization.
- Led the migration of on-premises infrastructure to Azure, including the successful deployment and management of Azure AVD environments.
- Implemented Ansible automation scripts to streamline repetitive tasks, reducing deployment time by 30% and enhancing overall system reliability.
- Collaborated with cross-functional teams to ensure the integration of security best practices, resulting in a 25% reduction in security incidents.
- Conducted regular performance assessments and capacity planning to optimize infrastructure scalability and performance.
- Developed and implemented system designs, including server hardware and software configuration, to meet the requirements of multiple applications.
- Advised clients about engineering concerns for in-development projects.
- Collaborated with other IT teams to resolve complex technical problems in production environments.
- Provided technical guidance for system development and troubleshooting.
- Analyzed system logs for potential issues and took corrective action when necessary.
Member of Technical Staff
VMware India Pvt Ltd.
Bangalore
02.2018 - 07.2021
- Working knowledge of MS Azure Infrastructure specifically Infrastructure-as-a-Service which includes all IaaS services and on premises with VMware platform.
- Creating Resource Groups , VMs on azure portal.
- Managing Disks from Azure Portal.
- Deploying network security groups and Gateways.
- Implementing virtual network VPN.
- Troubleshooting complex issue related to the VMware Horizon View.
- Configuring and troubleshooting connection between Cloud and On premises setup
- Continuous Integration using Jenkins
- Continuous Deployment using Ansible and Jenkins
- Contributed technical expertise to strategic initiatives, providing insights into emerging technologies and industry trends.
- Collaborated with research and development teams to evaluate and implement cutting-edge solutions.
- Participated in the design and architecture of systems, ensuring alignment with business objectives and industry standards.
- Conducted technical training sessions for team members to enhance skills and knowledge.
Consultant
Capgemini India Pvt Ltd.
Pune
04.2017 - 02.2018
- Working knowledge of MS Azure Infrastructure specifically Infrastructure-as-a-Service which includes all IaaS services and on premises with VMware platform
- Conducted needs assessments and collaborated with clients to define project requirements and objectives.
- Designed and implemented IT solutions, providing consulting services for infrastructure optimization.
- Delivered project management expertise, ensuring timely and successful project delivery within scope and budget.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Provided post-implementation support and conducted client training sessions.
- Perform performance troubleshooting in VMware environment by advance tool ESXtop
- Troubleshooting issue related to HA\Vmotion \FT in the customer environment.
- Installing, configuring and maintaining ESXi servers, Applying available patches and software release.
- Extensive experience in Installation, Troubleshooting and Maintenance of Operating Systems
Senior System Administrator
DXC
Noida
03.2016 - 04.2017
- Managed storage area networks by configuring Fibre Channel switches, zoning, LUN masking, replication .
- Submitted recommendations regarding infrastructure overhauls.
- Analyzed equipment performance records to determine need for repair or replacement.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Installed security software to protect networks.
- Performed server hardware installations, maintenance, upgrades and repairs as needed.
- Implemented backup procedures to ensure data integrity and availability in case of emergency situations.
- Managed and maintained virtualized environments using Horizon VMware and VMware vSphere
- Administered Microsoft Azure services, including virtual machines, storage accounts, and networking components.
- Implemented and maintained Ansible automation scripts for routine tasks, improving operational efficiency.
Senior Technical Support Analyst
Dell Services
Noida
04.2012 - 03.2016
- Conducted system analysis, troubleshooting, and performance optimization for complex IT infrastructures
- Provided technical leadership in the evaluation and selection of hardware and software solutions
- Collaborated with cross-functional teams to implement technology upgrades and enhancements.
- Work on Server provisioning projects for the Leveraged Clients (Tenet\Core logic\Towers Watson\Hilton\MSA)
- Resolved network connectivity issues by replacing cables or resetting routers and switches.
- Documented all activities related to technical support including resolutions and updates.
- Resolved record-breaking backlog of support tickets following major system malfunction.
- Maintained audit trail and statistical records of problems and conditions reported by client.
- Installed operating systems on new computers or virtual machines.
- Ensured compliance with industry standards and best practices related to data security.
Education
Bachelor of Science - Information Technology
Kuvempu University
Shimoga05-2011
Skills
- Virtualization: Horizon VMware, VMware vSphere, Azure AVD
- Cloud Platforms: Microsoft Azure
- Automation: Ansible
- Operating Systems: Windows Server, Linux
- Networking: TCP/IP, DNS, DHCP, VPN
- Storage: SAN, NAS, Azure Storage
- Security: Firewalls, SSL, IDS/IPS
- Scripting: PowerShell, Bash
- Collaboration Tools: Microsoft Teams, Slack
- Consulting: Needs Assessment, Solution Design, Project Management
- Analysis: System Analysis, Troubleshooting, Performance Optimization
Certification
- VMware Certified Professional (VCP)
- Microsoft Certified: Azure Administrator Associate
- VMware Certified Professional (DTM)
Accomplishments
Project Name: Virtual Desktop Infrastructure (VDI) Enhancement
- Upgraded Horizon VMware to the latest version, improving user experience and enhancing security features.
- Implemented multi-factor authentication for Azure AVD, strengthening access controls.
- Conducted end-user training sessions to ensure a smooth transition to the enhanced VDI environment.
- Developed Ansible playbooks to automate routine tasks, reducing manual effort and minimizing errors.
- Integrated Ansible with existing monitoring tools for real-time infrastructure health checks.
- Conducted training sessions for the IT team to enhance skills in Ansible automation.
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Senior Infrastructure Engineer
Wells Fargo
08.2021 - Current
Member of Technical Staff
VMware India Pvt Ltd.
02.2018 - 07.2021
Consultant
Capgemini India Pvt Ltd.
04.2017 - 02.2018
Senior System Administrator
DXC
03.2016 - 04.2017
Senior Technical Support Analyst
Dell Services
04.2012 - 03.2016
Bachelor of Science - Information Technology
Kuvempu University
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