ABHIJEET BHAGAT

• Client: Telefónica Germany
• Role: CIM Admin & Order Management Analyst
• Project Type: Shared Mode | SFDC (Salesforce) & COM Legacy System
• SFDC – Customer Information Management (CIM Admin)
• Investigated and resolved customer-related incidents by analyzing backend systems and identifying failure points.
• Utilized SOQL (Salesforce Object Query Language) to extract, filter, and analyze customer data across standard and custom objects.
• Performed data exports using Salesforce reports and Data Loader for issue analysis, audit trails, and stakeholder reporting.
• Ensured high data integrity and compliance with business rules throughout the customer lifecycle.
• Collaborated with cross-functional teams to streamline customer onboarding and update processes.
• Documented incident patterns and contributed to preventive measures and knowledge base updates.
• COM Legacy System – Central Order Management
• Monitored order processing within the COM middleware, supporting legacy CRM operations.
• Diagnosed stuck or failed orders by reviewing backend logs and transaction flows.
• Resolved order-related incidents by identifying system bottlenecks and coordinating with technical teams.
• Maintained order fulfillment timelines by proactively addressing processing failures.
• Logged recurring issues and supported continuous improvement initiatives for order handling.

Persistent Systems: Persistent Martian-Summer Internship Program