Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Abhijeet  Bhattacharya

Abhijeet Bhattacharya

Gaya

Summary

Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time. Experienced CRM bringing 8.4 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

8
8
years of professional experience

Work History

Customer Relationship Manager

Ujjivan Small Finance Bank
Gaya
01.2021 - Current
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Made customers aware of current and new programs and services.
  • Developed and implemented standards for staff to provide consistent service to customers.
  • Educated customers about Bank new product and services options and processed purchases.

Loan Officer

Quess Corp Ltd
Patna
07.2019 - 12.2020
  • Submitted loan applications to underwriter for verification and recommendations.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Maintained strict confidentiality of bank records and client information.

Loan Officer

HDB Financial Services
Gaya
11.2015 - 06.2019
  • Submitted loan applications to underwriter for verification and recommendations.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Maintained strict confidentiality of bank records and client information.

Education

Master Of Computer Applications - Computer Science

Gaya College Gaya, Magadha University
Gaya
2016

Bachelor Of Computer Applications - Computer Science

Gaya College Gaya, Magadha University
Gaya
2013

12th - Honours Science

Mirza Galib College,Gaya, B.S.E.B
Gaya
2010

10th - All Subjects

Haridas Seminary Gaya ,B.S.E.B
Gaya
2008

Skills

  • Sales Proficiency
  • Collaborative Environments
  • Customer Relationship Management (CRM) Software
  • Maintaining Customer Database
  • Product and Service Sales
  • Team Goals
  • Information Updates
  • Customer Relations
  • Customer Complaints Escalation
  • Contacting Borrowers

Languages

Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Customer Relationship Manager

Ujjivan Small Finance Bank
01.2021 - Current

Loan Officer

Quess Corp Ltd
07.2019 - 12.2020

Loan Officer

HDB Financial Services
11.2015 - 06.2019

Master Of Computer Applications - Computer Science

Gaya College Gaya, Magadha University

Bachelor Of Computer Applications - Computer Science

Gaya College Gaya, Magadha University

12th - Honours Science

Mirza Galib College,Gaya, B.S.E.B

10th - All Subjects

Haridas Seminary Gaya ,B.S.E.B
Abhijeet Bhattacharya