Abhijeet Kelkar
Mumbai
Summary
Results-driven Logistics and Supply Chain Management Professional with experience as AFR-Expert. Developed customized logistics programs that enhanced operational efficiency. Skilled in GS-Connect and CARGOWISE, focusing on KPI analysis and impactful presentations. Former Sr. Operations Manager. improving warehouse operations through strategic process enhancements.
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
3
3
Languages
10
10
years of professional experience
Work History
Team Leader
Customs Senior Process Associate DHL Global Forwarding Freight Shared Services (INDIA) LLP
Mumbai
05.2025 - Current
- Led customs process associates in DHL Global Forwarding shared services operations.
- Motivated and empowered team members, enhancing customer satisfaction and loyalty to support retention and growth.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Delegated daily tasks to team members to optimize group productivity.
- Offered training and support to keep team members motivated and working toward objectives.
- Conducted regular performance reviews, providing feedback to guide individual team member development.
- Maintained a positive work environment that promoted collaboration between team members.
- Collaborated with other departments to ensure alignment of goals across teams.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Resolved customer complaints effectively, ensuring high customer service standards and satisfaction.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Proposed or approved modifications to project plans.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
AFR-Expert (Control Tower)
Customs Senior Process Associate DHL Global Forwarding Freight Shared Services (INDIA) LLP
Mumbai
11.2025 - 05.2026
- Designed and implemented customer-specific logistics programs aligned with customer goals.
- Acted as the primary point of contact for assigned customers, fostering strong relationships and delivering tailored logistics solutions.
- Monitored program performance and made adjustments to improve efficiency and effectiveness.
- Worked closely with internal teams (operations, sales, finance) and coordinated with external partners for smooth operations.
- Analyzed KPIs and presented reports to customers, showcasing achievements and identifying areas for improvement.
- Resolved program execution issues and implemented corrective actions to prevent recurrence, ensuring smooth operations.
- Utilised GS-Connect and CARGOWISE applications to manage logistics operations effectively.
- Facilitated global service initiatives to enhance operations and improve team efficiency.
AFR - Specialist
Customs Senior Process Associate DHL Global Forwarding Freight Shared Services (INDIA) LLP
Mumbai
11.2023 - 11.2025
- Coordinated specialist workflows across employer teams and daily priorities.
- Reviewed requests for accuracy, completeness, and policy compliance.
- Prepared reports, records, and status updates for stakeholders.
- Resolved escalated issues through clear communication and follow-up.
- Collaborated with managers to improve routine operations and handoffs.
- Worked closely with human resources to support employee management and organizational planning.
Associate Team Member
Customs Senior Process Associate DHL Global Forwarding Freight Shared Services (INDIA) LLP
Mumbai
06.2022 - 11.2023
- Reviewed import export documents to ensure compliance and readiness for customs clearance.
- Reviewed commercial invoices, packing lists, and shipping bills for customs compliance.
- Coordinated shipment exceptions with brokers, carriers, and internal DHL teams to resolve issues efficiently.
- Provided timely assistance to team members in completing tasks and projects.
- Worked closely with human resources to support employee management and organizational planning.
- Implemented strategies to take advantage of new opportunities.
- Managed logistics processes, including Gateway Billing, Direct Delivery, and SRVA/B service lines, to maintain operational continuity.
Sr. Operations Manager - Warehouse
Threpssi Solutions Pvt. Ltd
12.2018 - 05.2022
- Streamlined SOPs and warehouse operations for optimal functionality.
- Handled inbound, outbound, and inventory control operations.
- Coordinated SOPs and warehouse operations for optimal performance.
- Developed and trained staff to enhance operational performance.
- Coordinated inbound, outbound, and inventory control operations to maintain workflow efficiency.
- Addressed customer escalations by investigating issues and providing solutions. and provided feedback.
- Provided periodic updates on daily reports like aging, pendency, and targets.
- Contributed to the integration of MEDLIFE & PHARMEASY, facilitating the smooth flow of goods without a backlog.
Sr. Executive - Operations
Proflexx Sports Pvt. Ltd
03.2017 - 10.2018
- Managed vendor sourcing to fulfill project requirements effectively.
- Coordinated with vendors and clients to ensure timely delivery of materials.
- Handled import activities and ensured compliance with documentation.
- Verified import clearances to ensure compliance across India.
- Planned and executed purchase activities to align with project timelines.
Education
Bachelor of Commerce - Business Management & Export Marketing
Bedakar College Thane
ThaneMaster's in Management Studies - Marketing and Operational Management
Institute of Management & Computer Studies
Thane Skills
- Import/export operations
- KPI monitoring
- GS-Connect usage
- CARGOWISE usage
- Project management
- Inventory management
- Team leadership
- Team development
- Customer engagement
- Problem solving
- Analytical thinking
- Negotiation strategies
- Industry expertise
- Effective team communication
- Presentation delivery
- Microsoft Office suite proficiency
Personal Information
- Date of Birth: 1993-10-30
- Marital Status: Married
PROJECTS
- Date of Birth: 1993-10-30
- Marital Status: Married
Accomplishments
- Enhanced manual processes, implementing workflow by streamlining processes which resulted in more effective and timely completion of work.
- Streamlined workflow by consolidating processes which resulted in more effective and timely completion of work.
- Streamlined workflow by consolidating processes which resulted in more effective and timely completion of the process.
LANGUAGES
- Date of Birth: 1993-10-30
- Marital Status: Married
CERTIFICATIONS
- Date of Birth: 1993-10-30
- Marital Status: Married
HOBBY AND INTERESTS
- Date of Birth: 1993-10-30
- Marital Status: Married
Languages
English
Advanced
C1
Marathi
Proficient
C2
Hindi
Advanced
C1
Timeline
AFR-Expert (Control Tower)
Customs Senior Process Associate DHL Global Forwarding Freight Shared Services (INDIA) LLP
11.2025 - 05.2026
Team Leader
Customs Senior Process Associate DHL Global Forwarding Freight Shared Services (INDIA) LLP
05.2025 - Current
AFR - Specialist
Customs Senior Process Associate DHL Global Forwarding Freight Shared Services (INDIA) LLP
11.2023 - 11.2025
Associate Team Member
Customs Senior Process Associate DHL Global Forwarding Freight Shared Services (INDIA) LLP
06.2022 - 11.2023
Sr. Operations Manager - Warehouse
Threpssi Solutions Pvt. Ltd
12.2018 - 05.2022
Sr. Executive - Operations
Proflexx Sports Pvt. Ltd
03.2017 - 10.2018
Bachelor of Commerce - Business Management & Export Marketing
Bedakar College Thane
Master's in Management Studies - Marketing and Operational Management
Institute of Management & Computer Studies