Abhijeet Khalate
Engineering Application Support Engineer
Pune
Summary
Dedicated Application Support Engineer with 9+ years of experience in resolving complex issues across critical business systems. Skilled in L2/L3 troubleshooting and delivering exceptional client-facing support for custom applications. Proficient in engineering tools and platforms including Creo, Windchill, Solid Edge, Teamcenter, Ansys, Matlab and all engineering application support. Skilled in scripting and automation using Python and Visual Studio to enhance application efficiency. Adept at collaborating with cross-functional teams to ensure high-quality, efficient support and continuous improvement of application performance.
Overview
9
9
years of professional experience
Work History
Engineering Application Support Engineer
Cummins India Limited
11.2023 - Current
- Provided end-to-end technical support for a wide range of engineering applications including PTC Creo, SolidEdge, SolidWorks, ANSYS, MATLAB, and Visual Studio.
- Supported license administration, version upgrades, and migration projects for multiple engineering platforms.
- Delivered user training, created documentation, and implemented best practices for design and simulation workflows.
- Collaborated with global IT and engineering teams to ensure seamless integration with PLM systems and compliance with corporate standards.
- Troubleshot and resolved issues related to installation, configuration, and performance of PTC Creo, SolidEdge, SolidWorks, ANSYS, MATLAB applications.
- Successfully delivered engineering application support to 3000+ users across Cummins India, ensuring seamless operations and improved productivity.
- Successfully led migration projects for major CAD/CAE tools with minimal downtime.
- Reduced recurring issues by implementing automation scripts and custom utilities in Visual Studio and MATLAB.
- Improved user productivity by developing knowledge base articles and quick troubleshooting guides.
- Enabled standardized processes and efficient troubleshooting for critical engineering tools.
- Contributed to business continuity by minimizing downtime and optimizing application performance.
- Led the design and implementation of scalable system architectures, enhancing operational efficiency and system integration across projects.
- Spearheaded cross-functional team initiatives to optimize system performance, resulting in improved response times and user satisfaction.
- Mentored junior engineers on best practices in system engineering, fostering a culture of continuous improvement and collaboration.
- Developed and executed testing protocols for system upgrades, ensuring compliance with industry standards and minimizing downtime.
- Provided technical support for engineering applications, improving system performance and user satisfaction across diverse teams.
- Implemented process improvements and troubleshooting protocols, significantly reducing application downtime and enhancing productivity.
- Collaborated with cross-functional teams to gather requirements and deliver tailored solutions, increasing project efficiency and stakeholder engagement.
- Developed and maintained documentation for engineering applications, ensuring compliance with industry standards and improving know
- Provided technical support for engineering applications, enhancing system performance and minimizing downtime across departments.
- Collaborated with cross-functional teams to troubleshoot application issues, resulting in improved response times and user satisfaction.
- Developed training materials and conducted sessions for team members, fostering knowledge sharing and effective application usage.
- Implemented process improvements for application support workflows, leading to increased operational efficiency and streamlined support processes.
Desktop & Engineering Application Support Engineer
Aryan pumps & Enviro solutions private limited
08.2022 - 11.2023
- Tally prime related issue resolved.
- Very good knowledge for Teamcenter and Solidedge.
- Very good knowledge for Ares commander and Creo.
- Very good knowledge for Taxbase and Taxpower.
- QNAP NAS device configuration and Auto backup configure.
- FortiClient VPN configuration and vpn related issue resolved.
- All network switch configuration & merging two network for one switch.
- Office 365 related issue resolved.
- All office network configure.
- Manage windows server 2022 standard and server releted issue resolved.
- Configure remote cal license and create new user for remote cal.
- Developed and maintained documentation for engineering applications, ensuring compliance with industry standards and improving knowledge sharing.
- Led training sessions for new software tools, empowering team members to maximize application capabilities and streamline workflows.
- Analyzed user feedback to identify application issues and recommend enhancements, contributing to better overall user experience.
- Facilitated regular software updates and maintenance schedules, ensuring optimal performance and reliability of engineering applications.
Desktop & Engineering Application Support Engineer
Suresh Indu Lasers private limited
01.2019 - 06.2022
- Configuring active derectory windows server 2012 r2 or windows server 2016 Standard server.
- Configuring DNS, DHCP & RODC server.
- Create Additional or Backup domain controller.
- Knowledge of IIS, FTP server & IIS website hosting.
- Active user creation & managing for the group polices.
- Working with Hyper-V Manager & VMware workstation.
- Handling with Cyberoam or Fortinet firewall.
- Handling NAS device.( Netgear & Seagate )
- Manage G-Suite Domain and solve all mail related issue.
- Working and handling with N-Computing device.
- Provided technical support for desktop and engineering applications, resolving user issues and enhancing operational efficiency.
- Led software installation and configuration processes, ensuring compliance with organizational standards and improving system functionality.
- Collaborated with cross-functional teams to troubleshoot application-related problems, resulting in reduced downtime and increased user satisfaction.
- Conducted training sessions for end-users on new software tools, promoting effective use and optimizing workflow processes.
Desktop Support Engineer
Openview Technologies Pvt Ltd, TechMahindra
07.2016 - 12.2018
- Working on the BMC remedy ticketing tool.
- Managing the Laptop’s & Desktop with the MacAfee Endpoint Encryption for security purpose.
- Maintain complete & up to date inventory records of all assets.
- Assisting user to connect over VPN from company provided devices & personal devices.
- Working on the VPN configuration & VPN related issues.
- Responsible for installing, maintaining computer network (LAN & WAN).
- Resolve issues related to Network and Printer.
- I am supporting to Video Conference connectivity and troubleshooting.
- And supporting to Tele Presence connectivity.
- Led system architecture design and implementation, enhancing operational efficiency and streamlining workflows across multiple departments.
- Spearheaded the migration of legacy systems to cloud-based solutions, increasing data accessibility and improving collaboration among teams.
- Developed and optimized automated deployment pipelines, reducing system downtime and accelerating release cycles for software updates.
- Mentored junior engineers and provided technical guidance, fostering professional growth and enhancing team capabilities in system engineering.
Education
Bachelor of Computer Applications - Computer Applications
Tilak Maharashtra University
Pune01.2013
Higher Secondary Certificate - undefined
S.J.V College
Daund, Pune01.2009
Secondary School Certificate - undefined
S.J.V College
Daund, Pune01.2007
Skills
Application Knowledge: Deep understanding of engineering tools (eg Creo, CAD simulation software like ANSYS, MATLAB) All engineering application support
System Administration: Managing installations, updates, and configurations for engineering applications
Troubleshooting: Diagnosing and resolving software errors, compatibility issues, and performance bottlenecks
Database Management: Familiarity with SQL or other database systems for applications that store design or simulation data
Networking Basics: Understanding connectivity issues between client and server applications
Cloud & Virtualization: Knowledge of cloud-hosted engineering platforms and virtual environments
Engineering Principles: Basic understanding of mechanical, electrical, or civil engineering concepts to interpret user issues
Workflow Management: Supporting PLM systems and ensuring smooth design-to-manufacturing processes
Disclaimer
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief.
Timeline
Engineering Application Support Engineer
Cummins India Limited
11.2023 - Current
Desktop & Engineering Application Support Engineer
Aryan pumps & Enviro solutions private limited
08.2022 - 11.2023
Desktop & Engineering Application Support Engineer
Suresh Indu Lasers private limited
01.2019 - 06.2022
Desktop Support Engineer
Openview Technologies Pvt Ltd, TechMahindra
07.2016 - 12.2018
Higher Secondary Certificate - undefined
S.J.V College
Secondary School Certificate - undefined
S.J.V College
Bachelor of Computer Applications - Computer Applications
Tilak Maharashtra University