Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Extracurricular Activities
Languages
Timeline
Generic

Abhijeet Latthe

Pune

Summary

To Excel in the field of Retail management through innovation and sustained efforts in order to build an bright career that will utilize my education, skills and professional abilities in symbiotic growth of organization as well as provides personal advancement opportunities.

Experience of 17 Plus years in Retail and Service sector. Extensive experience in working in highly professional environment. Expertise in merchandising, team building, effectively utilizing resources, improving processes and customer service. Experienced in Managing team, Stocks Maintenance, Shrinkage Control, Documentation, Stock Take. Have excellent experience in working as Area Manager, Store Manager, Team Leader, Service Manager, Client Advisor, and Customer relationship executive. Experienced in leading and motivating the team to maximise sales and to deliver excellent customer service.

Overview

18
18
years of professional experience

Work History

Retail Store Manager

Xtep
Pune
10.2023 - Current
  • Established weekly and monthly goals for sales staff to achieve desired results.
  • Organized merchandise displays according to seasonal promotions or special events.
  • Monitored store performance metrics, including sales, profitability and customer service ratings.
  • Resolved customer complaints in a professional manner.
  • Recruited, trained and managed a team of 8+ employees.
  • Analyzed financial data to identify areas of improvement or cost savings opportunities.
  • Coordinated stock replenishment processes as needed based on sales trends.
  • Resolved customer complaints in a timely manner to maintain positive relationships with customers.
  • Performed regular audits to ensure compliance with company standards.
  • Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
  • Ensured all safety protocols were followed at all times by staff members.
  • Initiated new product training sessions for employees to improve product knowledge.
  • Monitored employee performance and provided feedback on a regular basis.

Branch Head

Sky Goods Planet Private Limited
03.2022 - 04.2023
  • Conducting sales manager meetings regularly to discuss sales strategies, goals, and progress
  • Establishing weekly targets for the sales team to achieve and ensuring that they are met
  • Conducting weekly reviews of sales managers to monitor their performance and provide feedback
  • Accompanying sales managers to meet with important investors to promote the company's products and services
  • Coordinating with the zonal manager on a daily basis to ensure effective communication and collaboration
  • Participating in the hiring process for new sales managers in conjunction with the HR department to select the best candidates for the company
  • Visiting Delhi monthly to meet with personal clients and persuade them to invest more to achieve better returns
  • Overall, the job profile is focused on managing and leading the sales team to achieve company goals and targets, as well as building relationships with clients and investors to promote the company's products and services.

Store Manager

Deepak Fertilisers and Petrochemicals Corporation Limited
01.2019 - 03.2022
  • Train store sales associates selling techniques, how to use company computer systems and programs, and educate them on the products that they are selling to meet sales goals and provide good service to customers
  • Changes occur on an almost daily basis: new products come in, products are discontinued, prices change, and new promotions are started
  • Hold daily sales staff meetings to make sure sales associates are aware of these changes
  • Keeping track of furniture items in stock and place restock orders as needed to ensure that there is adequate inventory on hand to meet the needs of customers
  • To maintain customer satisfaction and retain clientele, I Have to address and resolve customer complaints received in person, over the phone, and through email
  • Developing strategies to improve product performance and increase sales and profitability

Area Sales Manager

Modern Apparels
06.2012 - 12.2018
  • Monitoring sales data and keeping up to date with current market trends and customer needs
  • Monitoring sales on day to day basis
  • Ability to complete management reports on time essential
  • Create sales strategies for managers/director to approve
  • Managing and motivating the team to increase and ensure efficiency
  • Managing stock levels and making key decisions about stock control
  • Establishing sales objectives by creating a sales plan
  • Maintaining and expanding customer base by counselling sales advisor
  • Analysing sales figures and forecasting future sales
  • Responding to customer complaints and comment.

Team Leader

Pune Central –Bund Garden
02.2011 - 05.2012
  • Managing the T24 telecom for central 1 & central 3 which includes 10 CSA
  • Managing bag’s section which includes 6 CSA
  • Daily Staff briefing checking grooming& FMR
  • Distribution of sales target and motivate the team member to achieve given target by considering profit margin for The company
  • Daily report to ARM & Mall Manager
  • Participated in management meetings to help in identifying new sales strategies, customer relationship strategy and after sales services
  • Conducting briefing sessions and team meeting.

Service Manager

Housefull International Ltd. – Pune
08.2006 - 02.2011
  • Managing the merchandise delivery and assembly on to customer’s place
  • Managing customer complaints as per the company policies and attain maximum customer satisfaction
  • Maintaining records of existing and prospective customers
  • Maintaining records of exchanged and refunded merchandise
  • Participated in management meetings to help in identifying new sales strategies, customer relationship strategy and after sales services
  • To implement discussion strategies
  • To lead and motivate team to maximise sales and to deliver excellent customer service whilst adhering to Company policies and procedures
  • Distribution of sales target and motivate the team member to achieve given target by considering profit margin for the company
  • Mentoring team member on product features, customer relations and sales strategy
  • Mentoring staff about company policies and image branding while interacting with customers
  • Conducting briefing sessions and team meetings
  • Keeping track of available merchandise in warehouse through Merchandise Management System (MMS)
  • Maintain demand and supply ratio.

Education

Skills

  • MS-Word
  • MS-Excel
  • MS-Office
  • Web Surfing
  • Adaptability and flexibility
  • Teamwork
  • Innovative thinking
  • Problem solving skills
  • Promotional planning
  • Stockroom Management
  • Hiring and Training
  • Performance monitoring

Accomplishments

  • Participated in customer service excellence orientation program.
  • Played cricket for Delhi “under-19” team.
  • Played cricket series for SAIL.

Personal Information

Date of Birth: 06/18/1981

Extracurricular Activities

Participated in customer service excellence orientation program. Played cricket for Delhi “under-19” team. Played cricket series for SAIL.

Languages

  • English
  • Hindi
  • Marathi

Timeline

Retail Store Manager

Xtep
10.2023 - Current

Branch Head

Sky Goods Planet Private Limited
03.2022 - 04.2023

Store Manager

Deepak Fertilisers and Petrochemicals Corporation Limited
01.2019 - 03.2022

Area Sales Manager

Modern Apparels
06.2012 - 12.2018

Team Leader

Pune Central –Bund Garden
02.2011 - 05.2012

Service Manager

Housefull International Ltd. – Pune
08.2006 - 02.2011

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Abhijeet Latthe