With over a decade of experience in Human Resources and Learning & Development, I am a passionate and dynamic HR leader who strives to create a difference, challenge the status quo, and facilitate change through culture driven conversations. I currently spearhead the Talent Acquisition and Talent Management for senior leaders across all functions for Aster DM Healthcare in India, a leading healthcare provider with over 360 establishments across nine countries. As a Certified Trainer, Certified Instructional Designer and Coach, I specialise in designing and delivering innovative and engaging learning programs for various levels of employees, focusing on enhancing their skills, performance, and potential. Some of the key initiatives that I have led or contributed to includes the onboarding gamification, the manager acceleration program, the talent review and succession planning, and the pre-opening training for new establishments. I believe in empowering and mentoring human capital to reach their optimum potential and align with the organisations vision, mission, and values.
Hi, I’m
Abhijeet Panda
Bengaluru
Summary
Overview
12
years of professional experience
1
Certification
Work History
Aster DM HealthcareBengaluru, Karnataka
Senior Manager - Corporate Human Resources
04.2023 - Current
Job overview
- Spearhead Talent Acquisition for Senior Leaders, with successful TAT of 45 days across all functions for India.
- Leading the Talent Management - Succession Planning, Performance Management & Planning for Senior leaders through Agility index - 9 Box.
- Leading as HRBP for Aster India Corporate Office function which includes all CXO.
- Orientation, Maintenance of manpower statistics & employee detail in HRMS, Policy Formation.
- Recruitment of technical & non-technical resources.
- Also involved in handling compensation & benefits of corporate office, grievance & disciplinary issues, employee separation activities, counselling, attrition analysis, resource plan maintenance and various special projects undertaken as part of AOP.
Aster DM HealthcareBengaluru, Karnataka
Learning and Leadership Development
09.2021 - 04.2023
Job overview
- Championing the Onboarding across levels focused on experience & brand value incorporating novelty practices of gamification, digital engagement & best in class experience.
- Leading Talent Review - 9 Box
- Spearheading Manager Acceleration Program, designed for the first-time managers for uplifting game devised on journey of 4 months leading to transformation.
- Partner in COE for various group wide roll out.
- Critical Role identification & succession planning.
- Partnering with Business Heads to focus on ROI.
- Talent Reviews - Identify, Develop, Engage & Retain HIPO.
- Strategize, formulate & enable both Technical / Functional Training.
- End to End Execution of the Yearly Training Calendar based on a detailed TNA involving the larger team to ensure well planned execution across various designations & varied skills.
- Enable Senior Leadership training - Coaching Exercises, execute coaching for leaders in transition.
- Conduct License to Hire workshops across 14 hospitals for Leadership Team, focused on BI technique.
- Front Rolling Basic Coaching Techniques for Senior Managers- Enabling to utilize the tool for better communication with team hence better stability.
- Enabler for Inclusion & Diversity at the organization.
- Coordinate & facilitate learning needs for Senior Leaders partnering with IIM, Dale Carnegie for blended learning journeys.
- Master Facilitator for TTT.
- Collaborating with the Service Excellence Team to ensure timely resolution and TAT.
- Championing Change in the organization for any new roll outs.
- Responsible to ensure Standard Operating Procedures compliance at all hospitals across Aster DM Healthcare India through robust Audit Mechanisms.
- Driving the NPS across all 9 hospitals in India, leading to 78 percentile across pan India.
- Change Management across the Brand and implementation of new Service Excellence Standards.
- Partnering with HR for Employee Recognition, Wellness & driving the conversation on Bridging the Gap for PMS
- Championed a culture of continuous learning by regularly sharing resources, articles, webinars, and thought leadership pieces with colleagues.
The Leela Bhartiya CityBengaluru, Karnataka
Pre-Opening Training Head
02.2021 - 09.2021
Job overview
- Designed L&D Framework
- Competency Mapping and launch Performance Management Program
- Employer branding and team engagement
- Launch of new Learning Management System
- Content development for instructor-led program and eLearning
JW MarriottBengaluru, Karnataka
Training And Quality Manager
01.2019 - 02.2021
Job overview
- Handling the end-to-end Training & Quality for JW Bengaluru.
- Add on responsibilities for managing L&D for Ritz Carlton Bengaluru, Sheraton Brigade & Renaissance Bengaluru.
- Developed and executed tailored training programs, ensuring alignment with organizational goals and culture through the incorporation of contemporary pedagogy, learning tools, and methodologies.
- Identified and selected instructional resources for counseling, catering to individuals with diverse backgrounds and learning styles.
- Conducted targeted training needs assessments to support the design, development, and implementation of training programs and strategies.
- Managed the budget for Training and Development within the business group, overseeing financial metrics. Collaborated with HR and business segments to establish transformation and change capabilities in line with business objectives.
- Established a systematic feedback mechanism to evaluate the effectiveness of training programs. Analyzed feedback inputs to enhance the overall system of training delivery.
Roseate Hotels & ResortsNew Delhi, India
Training Manager
04.2016 - 01.2019
Job overview
- Developed, implemented, and assessed training programs for Customer Engagement, aiming for a Net Promoter Score exceeding 70%.
- Implemented the Career Onboarding Journey for employees spanning in 30-60-90 format.
- Succession Planning for key leadership HIPO and devised plans to empower the identified HIPO.
- Worked collaboratively with key stakeholders and subject matter experts to create a plan and structure, ensuring teams consistently achieved high-quality standards. This effort resulted in an audit score of over 85% in Mystery Shopper assessments and over 90% in Hygiene audits conducted by HACCP.
- Established best-in-class Onboarding practices for new employees, facilitating a seamless transition within the organization.
- Conducted a thorough analysis of the learning needs of the team and devised Individual Development Plans to implement a structured learning program for individuals at all levels, from the leadership team to interns.
- Provided coaching and mentorship to a cohort of 50-60 employees annually across various development programs (Supervisory, Executive, and Management Programs), contributing to the organization's talent pool.
Marriott InternationalAgra, Uttar Pradesh
Assistant Training Manager
09.2015 - 04.2016
Job overview
- Training Plan and Management: Developed training plan for the organization. Reviewing the Standard Operating Procedures and Task Competency inventory of each position.
- Budgeting: Preparing training budget and ensuring that the training expenses are in-line with it.
- Brand Audit: Prepared and successfully running brand standard audit.
- Review Monthly training plan of the departments, monitoring “on the job' training and provide structured feedback to the Trainers.
- Handling performance appraisals of employees for training needs analysis.
- Hotel orientation/Induction: Conduct monthly orientation for new hire.
- Introduce the group vision, mission, philosophy, and product knowledge.
- Ensure departmental induction of new employees and evaluate the effectiveness of the programme.
- Identifying training & development needs of all the associates
- Conducting Generic Training programs that involve behavioural aspects like: Customer Delight Program, Effective communication skills, Team Building Exercises, Telephone handling skills, Grooming & personal hygiene.
Hilton Hotels & ResortsJaipur, India
Assistant Manager- L&D
01.2015 - 09.2015
Job overview
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Mentored team members to enhance professional development and accountability in workplace.
Marriott InternationalMumbai, Maharashtra
Training Executive
12.2013 - 12.2014
Job overview
- Mentored Departmental Trainers in identifying training & development needs of the associates.
- Training Plan and Management: Developing annual training plan, preparing monthly training calendars and obtain structured feedback from participants.
- Hotel Orientation/Discovery: Conduct monthly orientation for new hire.
- Brand product knowledge training
- Ensure departmental induction of new employees and evaluate the effectiveness of the programme.
- Departmental Training Evaluation: Evaluate various trainings conducted and recommend improvements, if any to the Departmental Trainers.
- Attend meetings on food safety, fire & life safety, trainers' meet etc.
- Coached Departmental trainings in terms of training needs assessment, monitoring training, and evaluation as per the Hotel GEI Analysis report
- Conduct regular BSA audit as per the monthly schedule audit calendar plan.
- Conduct weekly audit on Grooming & Personal Hygiene, Telephone Handling Standards and Guest Service Encounter.
- Handling recruitments and selection for Industrial Training Program.
- Review Monthly training plan of the departments, monitoring “on the job' training and provide structured feedback to the Trainers.
- Ensure and implement OPEX initiatives with the Departmental Heads in their respective areas
- Conduct Brand Differentiator Training to ensure every associate meets the Brand Standard
- Assist in driving Starwood Career program in the hotel and also assist in managing the on-line portal.
Marriott InternationalMumbai, Maharashtra
Graduate Management Associate Program (Shadow DM)
07.2012 - 11.2013
Job overview
- Management Training Program in Rooms Division:
- Planned, implemented and controlled the movement of Front Office operation & finished goods from point-of-origin to point-of-consumption in my shadow manager phase in The Westin, Mumbai as a shadow Assistant Manager
- Handled guests and International clients, increasing guest satisfaction
- Evaluated feedback for improvisations during the shadow managerial phase
- Managed a team of professionals for better performance and efficiency and disseminating information to every employee relating to the brand knowledge enhancement
- Ensured adherence of international standards in the organisation in accordance with guidelines; ensuring that procedures and policies are complied with by entire staff
- Adhered to all safety and sanitation regulations of the health systems and procedures in food handling areas and training the team pertaining to the same
- Worked closely with Training team during LRA audit, ensuring the brand standard is made as per the guideline.
Education
SVKM'sNarseeMonjee Institute of Management StudiesMumbai, India
MBA from Human Resources Management
01.2024
University Overview
Edinburgh Napier UniversityScotland
Bachelor of Hospitality Management from Hospitality Administration/Management
04.2001
University Overview
International Institute of Hotel ManagementKolkata
BHM from Hotel Management
04.2001
University Overview
Skills
- Talent management
- Employee Retention Program
- Data Analytics
- Strategic Planning
- Organizational improvement
- Organizational Development
- Human Resources Management
- Cross-functional Team Coordination
- Employee Development
- Project Planning
- Process Improvement
- Team Development
- Teamwork and Collaboration
- MS Office
- Organizational Skills
- Active Listening
- Hiring and Training
- Onboarding and Orientation
- Employee Coaching and Mentoring
- Decision-Making
- Problem Resolution
- Negotiation and Conflict Resolution
- Interpersonal Relations
- HRMS Technologies
- Recruitment
- Performance management
- L&D strategies
- Employment contracts
Certification
- Training Skills Workshop - Master Certification - Starwood Hotels & Resorts Worldwide, Inc.
- Train The Trainer - Hilton Hotels & Resorts
- HRANI & FSSAI Master Certification - Food Safety and Standards Authority of India Issued Feb 2017 - Expires Feb 2019
- Lean Six Sigma Green Belt - KPMG India ISO 22000:2005 (Food Safety Management System) - URS (United Registrar of Systems Ltd) 6098/17
- Instructional Design Essentials: Models of ID - LinkedIn
Languages
English
Native
Hindi
Native
Bengali
Fluent
Odiya
Advanced
Timeline
Senior Manager - Corporate Human Resources
Aster DM Healthcare
04.2023 - Current
Learning and Leadership Development
Aster DM Healthcare
09.2021 - 04.2023
Pre-Opening Training Head
The Leela Bhartiya City
02.2021 - 09.2021
Training And Quality Manager
JW Marriott
01.2019 - 02.2021
Training Manager
Roseate Hotels & Resorts
04.2016 - 01.2019
Assistant Training Manager
Marriott International
09.2015 - 04.2016
Assistant Manager- L&D
Hilton Hotels & Resorts
01.2015 - 09.2015
Training Executive
Marriott International
12.2013 - 12.2014
Graduate Management Associate Program (Shadow DM)
Marriott International
07.2012 - 11.2013
Edinburgh Napier University
Bachelor of Hospitality Management from Hospitality Administration/Management
04.2001
International Institute of Hotel Management
BHM from Hotel Management
04.2001
SVKM'sNarseeMonjee Institute of Management Studies
MBA from Human Resources Management