Abhijeet Pandey
Pune
Summary
Dynamic professional with extensive experience in disaster recovery planning and risk management at Infosys BPM Ltd. Proven track record in developing tailored cloud-based solutions and ensuring compliance with ISO standards. Adept at leading teams to achieve client SLA compliance while enhancing operational efficiency through strategic planning and process automation.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
Infosys BPM Ltd.
03.2023 - Current
- Led establishment of comprehensive end-to-end disaster recovery management, from documentation to testing.
- Collaborated with business continuity management team to align crisis management plans for European clients.
- Developed tailored cloud-based disaster recovery solutions based on client requirements.
- Executed IT disaster recovery testing plans, ensuring effective outcomes through rigorous testing.
- Updated IT disaster recovery policies and procedures to comply with ISO 22301 standards.
- Ensured alignment of disaster recovery solutions with RTO and RPO requirements for applications and services.
- Supported internal and external audits, ensuring compliance and preparedness for clients.
- Documented potential failure scenarios for integration into IT disaster recovery response plans.
Team Leader
Cognizant Technology Solutions, India Pvt. Ltd.
06.2022 - 03.2023
- Ensured accurate trade settlements by confirming postings with counterparties on trade date.
- Managed client queries via email and phone, meeting turnaround times for tasks.
- Conducted daily management calls to address failed trades and track unmatched reports.
- Facilitated cross-departmental collaboration to ensure adherence to regulatory standards.
- Developed training programs to enhance team skills in trade processing and compliance.
- Cleared accounting queue errors, acting as a checker for maker/processor activities.
- Settled failing trades by liaising with external clients, brokers, and custodians.
- Reviewed manual tasks, resolved accounting breaks in reconciliation, and updated SSIs.
Team Lead
Tata Consultancy Services
Kolkata
08.2013 - 06.2022
- Conducted risk assessments for cash and stock management, identifying vulnerabilities and implementing mitigation strategies.
- Managed team of 12 FTEs in Account Opening Maintenance and Cost Verification Unit at UBS Bank.
- Oversaw workflow, indexing, service works, and quality assurance processes within AOM team.
- Processed account ownership changes and tax reporters for UBS accounts.
- Handled additions and deletions of E99 messages in systems efficiently.
- Approved over 80 AOM forms, including POA and trust-related documents.
- Delivered debit and credit card services effectively within the AOM team.
- Allocated tasks to ensure completion within three days, exceeding client SLA of 10 days.
Education
Master degree - Finance
Welingkar University
Pune01.2024
Bachelor degree - Accounting & Finance
Calcutta University
Kolkata01.2013
Skills
- Business continuity planning
- Incident management
- Business impact analysis
- Risk management
- Cash and stock reconciliation
- Trade processing
- Banking and insurance expertise
- Client compliance
- Performance metrics evaluation
- Regulatory audits
- Disaster recovery planning
- Quality reporting
- Project management
- Process automation
Certification
- Computer Advanced Financial Accounting (CAFA), Ramakrishna Mission Shilpamandira Computer Centre
- (CF1) UK Financial Services, Regulation and Ethics Examination, Chartered Insurance Institute, UK
- Lean Six Sigma certified, TATA Consultancy Services
- IRDA Certified - IC38 - Certificate, Insurance Agents in Health Insurance
- Salesforce Certified Administrator, Certificate Annexed Herewith
Accomplishments
- Successfully managed multiple client transitions during the COVID-19 pandemic while working remotely, demonstrating adaptability and resilience.
- Honored with the Star Team Performer award for three consecutive years at TCS (2015-2017) in recognition of exceptional teamwork and outstanding contributions.
- Promoted to First Line Manager/Team Lead in 2019, reflecting strong leadership skills and effective team management.
- Elevated to Senior Associate in April 2016, acknowledging consistent performance and professional growth.
Hobbies and Interests
- Cricket
- Photography
Languages
- English
- Hindi
- Bengali
Applications
- JIRA
- TLM - Transaction Life Cycle Management
- Eagle CSTAR
- IMAP – Investment Manager Tool
- OSA - Open System Architecture
- Bancs
Basic Details
Male, 04/12/92, Married
Computer Skills
- Working knowledge of softwares like Tally ERP 7.2/9
- Proficient with Microsoft Excel, Word and PowerPoint
References
References available upon request.
Timeline
Assistant Manager
Infosys BPM Ltd.
03.2023 - Current
Team Leader
Cognizant Technology Solutions, India Pvt. Ltd.
06.2022 - 03.2023
Team Lead
Tata Consultancy Services
08.2013 - 06.2022
Master degree - Finance
Welingkar University
Bachelor degree - Accounting & Finance
Calcutta University