Abhijeet Panhale
Pune
Summary
- Flexible Technical Support Engineer with 5 years of experience helping clients maintain smooth operations. Expertise in production systems and dev environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.
- AWS Certified Cloud Practitioner (currently studying AWS Associate Certification)
- Skilled in Linux administration, including knowledge of storage and networking subsystems. Familiar with basics of shell scripts
- Exceptional verbal and written communication skills to convey technical information effectively.
- Always interested to learn something new and work as a team player
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Gurucul Solutions Pvt Ltd.
03.2021 - Current
- Monitoring, troubleshooting, managing, administration & recommending solutions for customer infrastructure using Linux distribution system
- Hands on experience in AWS provisioning and worked extensively with AWS services like EC2, S3, ELB, RDS, EBS, Route53, Auto Scaling Groups, Cloud Trail, Cloud Watch, SNS; EC2 being the most frequently used.
- Creating S3 buckets and granting requested permissions through IAM/Bucket policies.
- Configuring Elastic Load Balancers with EC2 Auto Scaling groups.
- Implementing Security groups for Inbound/Outbound access. Whitelisting requested IP's.
- Creating life cycle policies in S3 to transfer data from one storage to other.
- Restoring data beyond retention from AWS Glacier to as per client's request.
- Maintenance and operating Amazon EC2 instances. Adding disk space in emergency situations.
- Creating new EBS volumes, modifying volume sizes or volume types.
- With the help of IAM created roles, users and groups and attached policies to provide minimum access to the resources.
- Installing, administering and monitoring product on kick start servers and implementing solutions on customer’s cloud and/or local environments. On fresh installation as well as existing instances & to tweak replication if needed.
- Troubleshoot / resolve issues related to SaaS Product which deals with UEBA, SIEM, Identity Threat Detection & Response etc.
- Perform testing post incident is reported, perform log analysis and reproduce reported issue to test if it's a bug
- Installation and configuration of MySQL services on kick start and standalone servers. Also setting replication of MySQL (Master-Master, Master-Slave).
- Collaborates closely with the Engineering and Implementation team to address Out-Of-The-Box issues and provide suggestions
- Create a virtual machine for local testing purpose using VMware, install our product and make sure the services are up and running within given timeframe
- Administering and monitoring system performance, disk space and memory
- Collaborate cross-functionally with all Operational Engineering teams to troubleshoot production and development systems, application, and toolset issues
- Identify critical problems that occur on a regular basis and design/implement scalable, long term solutions
- Doing the basic patching activity and fix vulnerabilities in the servers
- To do the upgradation and version management of different builds of the UEBA product as and when needed accordingly by the clients. Perform health check post installation to make sure data is receiving after upgrade from all resources such as Syslog, Splunk, Default File system, custom connectors etc.
- Taking backup of MySQL DB dump and restoration when required
- Familiar with CrateDB, a NoSQL database with clustering as well as offline installation in network restricted client environments. Use CrateDb to manage big data and troubleshoot if ingestion gets affected.
- Experience with installation and configuration of Logstash which is a part of Kafka (for real time data feeds) in big data setup
- Monitoring of all the servers through a continuous monitoring tool called Nagios with configuration of alert on Nagios
- Experience with Hadoop and EMR as to monitor and configure the standalone installation and understanding of HDFS file system
- Partner with on/offshore business and engineering teams to manage and streamline daily support tickets - track, analyse, and manage them to closure
- Generate reports and analyze data to ensure quality and measurability to drive performance gains application suites systems and tool sets, including the ownership of bug fixes, monitoring refinements, and code design/implementation across various platforms
- Participate in off-hours on-call support rotation and as a subject-matter escalation point for off-hours incident resolution, provide assistance to Juniors in case they need assistance for troubleshooting P1 issues.
- Gathering detailed client requirements and to escalate them with engineering team.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of raised concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Maintained response times to support business continuity.
- Streamlined support processes for increased efficiency and reduced response times.
- Patched software and installed new versions to eliminate security problems and protect data.
- Installed and configured operating systems and applications.
Technical Support Engineer
DAG Infotek
05.2019 - 02.2021
- Provide support and monitoring
- Checking the logs/error logs on daily basis on production
- Work on JIRA tool
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Monitor and troubleshooting issue
- Taking backup of MySQL DB dump and restoration when required
- Doing root cause analysis of various issues and preparing reports on daily, weekly, monthly basis
- Wrote technical documents or process flow of issues related to product
- Analysis on project and provide new ideas, changes and suggestion to next level.
Education
Jai Hind High School
Pune, IndiaDiploma in Information Technology -
Nutan Maharashtra Vidya Polytechnic
Talegaon Dabhade, IndiaBachelor of Engineering - Information Technology
JSPM's Rajarshi Shahu College of Engineering
Pune01.2019
Skills
- A highly competent and organized IT professional with 5 years of experience in Linux/AWS
- Proficient in overseeing, diagnosing, and administering customer infrastructure on Linux distributions, while providing strategic recommendations for optimal performance
- AWS Certified Cloud Practitioner (currently studying AWS Associate Certification)
- Experience in implementing Cloud Strategies based on AWS (Amazon Web Services)
- Exceptional verbal and written communication skills to convey technical information effectively
- Proven track record in deploying and managing products on kickstart servers, both in cloud and local environments, with a keen focus on troubleshooting and resolving issues related to SaaS products encompassing UEBA, SIEM, and Identity Threat Detection & Response
- 3 years of experience in handling customer escalations through various channels (portal, phone) to resolve cases and ensure customer satisfaction
- Engaged with the following services and tools: Linux, MySQL, JIRA, Freshdesk, Hadoop, Spark, Kafka, CrateDB, Nagios, Logstash, and conducted manual testing
Certification
AWS Certified Cloud Practitioner
Hobbies
- Analyzing long form visual content, understand subplots
- Review movies , discuss in detail
- Gaming
Disclaimer
I hereby declare that the above information is true to my knowledge and belief.
Timeline
Technical Support Engineer
Gurucul Solutions Pvt Ltd.
03.2021 - Current
Technical Support Engineer
DAG Infotek
05.2019 - 02.2021
Jai Hind High School
Diploma in Information Technology -
Nutan Maharashtra Vidya Polytechnic
Bachelor of Engineering - Information Technology
JSPM's Rajarshi Shahu College of Engineering
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