Result-oriented Business Operations Sr. Manager with 10+ years of experience in financial services. Expert in implementing strategies, analyzing data and leading high-performing teams to achieve organizational objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
Situs AMC
12.2020 - Current
Responsible to manage a team of 12 Team leads and 3 Assistant Managers and 200+ FTEs.
Responsible for maintaining effective communication with onshore counterpart.
Currently maintaining positive relations with SVP, CSMs, TMs, QMs, and Specialists.
Managing projects effectively with employees from 5 different locations (Pune, Mumbai, Gurugram, Bangalore, Chennai)
Introduced different reports in the process for better management and quick resolutions. (Production and quality review, Leave Management, Resource Management)
Responsible for maintaining staff by recruiting, orienting, training, and developing the existing employees.
Developed and implemented operational procedures to ensure quality standards are met.(Quality tools- Fishbone Analysis, 5 why Analysis, Pareto Analysis etc.)
I was able to improve the quality from 93% to 98% in a span of 4 months.
Spearheaded recruitment drives to hire more than 200 employees for different projects in the last 2 years.
Successfully onboarded Exception Clearing Process. Overlooked staff training and maintained effective communication with the onshore team. Maintaining impressive production (600-800 stips per month) with 98% quality
Onboarded multiple new clients effectively.
As a result of remarkable turn time and exceptional quality, converted 3 big clients to dedicated contracts in the last 3 months.
Team Lead
Infinity Data Technology
03.2017 - 12.2020
Managed a cross-functional team of Jr
And Sr
Underwriters which included reviewers, QCers and SMEs
Was able to attract additional clients by improving Quality which in turn helped to increase team size from 10 to 25
Was responsible to prepare daily reports for Deal status, Quality and Production
Was responsible to prepare Client Billing, Monthly Client Reports
Successfully welcomed 5 new clients
Created processes and Trained team to meet the client requirements
Worked with MIS team to prepare the Client reports
Re-verification Process- Created 3 new processes to complete this task inhouse
This helped the organization save $35 per file
Pre Underwriter
Homeward Residential
09.2016 - 12.2016
Pre-Underwrite the loan file as per the government regulations and send it to the final underwriter for approval
Reviewed credit reports to determine approval eligibility
Determined qualifying income by analyzing tax returns of Sole Proprietorships, LLC's and S-Corps
Calculated debt to income ratios from financial statements, determining eligibility for loan
Evaluated overall loan documents for accuracy, completeness and compliance, ensuring loan was marketable
Associate Analyst
XL Dynamics
06.2014 - 06.2016
Review, examine and underwrite loans to ensure soundness and compliance with company and investor standards
Review detailed historical and projected financial analysis utilizing tax returns and financial statements
Evaluation of debt ratio, loan-to-value ratios, credit score, property valuation and various other factors