Anime
Abhijeet Rai
East Delhi
Summary
Results-driven customer support data analyst with 2+ years of experience in analyzing and interpreting complex data sets to provide insights for improving customer satisfaction. Skilled in providing exceptional customer service, identifying trends, and developing data-driven solutions to improve business processes. Proficient in Excel, and data visualization tools such as Zoho. Strong communication and collaboration skills, with a proven ability to work cross-functionally to achieve business goals. Seeking a challenging role to leverage my skills and expertise in providing data-driven solutions for customer support operations.
Overview
2025
2025
years of professional experience
4
4
years of post-secondary education
Work History
Customer Care Specialist
Admiral Solutions
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Directed customers to appropriate departments for additional support.
- Verified accuracy of customer account information and updated when necessary.
- Provided customers with detailed information on company products, services and materials.
- Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
Executive - Customer Experience
TATA IMG Technologies Private Limited
1 2022 - Current
- Collecting and analyzing customer support data to identify trends and insights that can be used to improve customer experience and support
- Developing reports and dashboards to present data in a clear and actionable format for stakeholders within the organization
- Working closely with cross-functional teams, such as product management and engineering, to identify areas for improvement in customer support processes and systems
- Conducting root cause analysis on customer support issues to identify underlying causes and develop strategies to address them
- Building predictive models and conducting data-driven experiments to test hypotheses related to customer support
- Providing recommendations for process improvements and system enhancements to improve the overall customer experience
Customer Support Executive
Allsec Technologies Private Limited
01.2021 - 08.2021
- Conduct thorough investigations of suspicious activities and transactions, including reviewing customer accounts and transactions, and gathering information from various sources (Calls, Email and WhatsApp)
- Analyze data and use fraud detection tools to identify potential fraudulent activities
- Contact customers affected by fraud to provide support, resolve issues, and prevent further fraudulent activities
- Provide timely and accurate reporting on fraud trends and activities to management and other stakeholders
- Stay up-to-date with industry trends, new fraud threats, and fraud detection tools
- Handle customer inquiries related to fraud prevention, reporting, and resolution
- Provide exceptional customer service and maintain a positive relationship with customers
Education
B.com Honours - Business And Finance
University of Delhi
04.2021 - Current
Skills
Data quality assurance processes
Data analysis
Project Management
Process Mapping
Advanced knowledge of Microsoft Office Suite
Microsoft Word
Microsoft Outlook
Microsoft Excel
Software
MS Office suite
Zoom
Cloud Agent
Salesforce
Accomplishments
- Awarded with the Employee of the month for excellence in quality standards.
- Collaborated with team of 10 in the development of Palbace (Pfizer).
- Resolved product issue through consumer testing.
- Achieved data standards through effectively helping with excel.
Interests
Cricket
Trekking
Timeline
Customer Care Specialist
Admiral Solutions
10.2023 - Current
B.com Honours - Business And Finance
University of Delhi
04.2021 - Current
Customer Support Executive
Allsec Technologies Private Limited
01.2021 - 08.2021
Executive - Customer Experience
TATA IMG Technologies Private Limited
1 2022 - Current
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