Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Abhijeet Roy

Project Manager
Mumbai

Summary

Ambitious Project Manager with 13 years successfully aligning internal and external technical resources to provide consistent and reliable progress toward business goals. Proponent of human-centric management approach and owner of deep technological expertise. Adept at combining scientific tools and common sense to maintain uptimes and exceed service level agreements.

Overview

13
13
years of professional experience
4
4
Languages

Work History

TECHNOLOGY LEAD (CLIENT - BFSI)

Infosys Limited
12.2022 - Current
  • Led cross-functional IT teams to successfully deliver complex technology projects within agreed timeframes and budgets as part of data centre optimization project.
  • Led the Command & Control unit of the entire database team with over 125+ DBA across tech platforms (Oracle, AzureSQL, MSSQL, PostgreSQL & Sybase) working on various activities to meet project deadlines and achieve business objectives.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Increased team productivity through effective collaboration, clear communication, and regular progress updates.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in team''s ability to deliver results.
  • Drafted project reports to identify successful outcomes, insights and future recommendations.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Built out data and reporting infrastructure from ground up using Power Bi, Tableau, MS Excel and SQL to provide real- time insights into migration activities and business KPI's.
  • Experienced in Agile & Waterfall methodology including Scrum model and ability to handle multiple / complex projects simultaneously.
  • Helped automate mundane workflows, enhancing efficiency of support team exponentially.
  • Coordinated Change, Incident and Problem Management Process.

PROJECT DEPLOYMENT MANAGER

YJL Consultancy Services OPC Pvt Ltd - Client (Infosys)
09.2021 - 12.2022
  • Leading the PMO Team from Infosys for O365 (Shared Mailbox, SharePoint & P Drive to OneDrive) migration projects.
  • Responsible for planning migrations and execution in co-ordination with execution team.
  • Driving Automation for various reports using tools such Power BI and Tableau.
  • Preparation of project charters and complete alignment with all project stakeholders.
  • Experienced in Agile & Waterfall methodology including Scrum model and ability to handle multiple / complex projects simultaneously.
  • Monitor and report overall progress through Project metrics or KPI's and effectively manage people utilization.
  • Daily project updates and stakeholder engagement on activities.
  • Weekly and fortnightly review with Program Manager and Project Manager on project status.

SERVICE ASSURANCE MANAGER

Tikona Infinet Pvt Ltd
02.2013 - 08.2021
  • Led a dynamic team of 25 location managers, 50+ coordinators and 300+ field engineers with the responsibility of responding quickly to all customer complaints, both retail & enterprise while also ensuring team members make sound decisions based on customer satisfaction.
  • Weekly review of team's performance with leadership team.
  • Project Coordinator in successful rollout of 4G in 346 MRO towns of 5 circles (Gujarat, UP-West, UP-East, Himachal Pradesh & Rajasthan).
  • Responsible for designing new technical processes, documentation, implementation, process adherence, audits based on comprehensive data analysis.
  • Working closely with various teams such as SCM, customer service, NOC, System & Development team to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Manpower planning & resource management.
  • Change Management

SENIOR EXECUTIVE, NETWORK

Transerve Advisors Pvt Ltd (Client - Tikona Digital Networks)
05.2012 - 02.2013
  • Led Inbound & outbound team of network engineers handling technical complaints from customer.
  • Established and handled escalation management desk for all escalations marked to leadership team.
  • Responsible for improving the SLA levels & AHT of all members of my team as well those in my shift by accurately analyzing the problems affecting the performance and implementing solutions.
  • Produced weekly, daily and monthly activity reports and forecasts and discussed with managers.
  • Conducted team member meetings and updated members on best practices and continuing expectations.

NETWORK SUPPORT ENGINEER

Orient Technologies Pvt Ltd (Client - Tikona Digital Networks - TDN)
10.2011 - 05.2012
  • Handled incoming complaints from customer's experiencing technical issues with their internet services.
  • Intensive troubleshooting on RF equipments to address performance issues such as packet drops, latency, low throughput.
  • Configuring switches (Cisco, Mogralite, RTS, TP -Link, Huawei, etc) and radios (Ruckus, Cambium, Ubiquity, Ligowave, Tp-Link, etc) with firmware and monitoring their performance through various NMS tools.
  • Maintaining good Radio TT Analysis & Utilization Reports.
  • Taking follow ups for links disconnected and making links get connected within given SLA.
  • Reporting all disconnected and connected links to L2, L3 and Manager Level.

Education

BACHELOR OF BUSINESS ADMINISTRATION (BBA) - Retail Management

Sikkim Manipal University - DDE
Gangtok, India

HSC -

Dr Antonio Da Silva Technical Junior College
Mumbai, India

SSC -

IES Manik Vidyamandir
Maharashtra, Maharashtra

Skills

  • IT Infra Management

  • Data Science & Analytics

  • Data Visualization
  • MS Excel

  • Power Bi & Tableau Desktop

  • Change Management

  • Agile & Waterfall Methodologies
  • Cloud Fundamentals
  • ITILv4
  • Six Sigma(YB)
  • Agile Fundamentals
  • Microsoft Certified: Azure AI Fundamentals
  • Microsoft Certified: Azure Fundamentals
  • Microsoft Certified: Azure Data Fundamentals
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals
  • PRINCE2 Foundation Certification

References

References available upon request

Timeline

TECHNOLOGY LEAD (CLIENT - BFSI)

Infosys Limited
12.2022 - Current

PROJECT DEPLOYMENT MANAGER

YJL Consultancy Services OPC Pvt Ltd - Client (Infosys)
09.2021 - 12.2022

SERVICE ASSURANCE MANAGER

Tikona Infinet Pvt Ltd
02.2013 - 08.2021

SENIOR EXECUTIVE, NETWORK

Transerve Advisors Pvt Ltd (Client - Tikona Digital Networks)
05.2012 - 02.2013

NETWORK SUPPORT ENGINEER

Orient Technologies Pvt Ltd (Client - Tikona Digital Networks - TDN)
10.2011 - 05.2012

BACHELOR OF BUSINESS ADMINISTRATION (BBA) - Retail Management

Sikkim Manipal University - DDE

HSC -

Dr Antonio Da Silva Technical Junior College

SSC -

IES Manik Vidyamandir

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Abhijeet RoyProject Manager