Abhijeet Sandhu
Faridabad
Summary
My primary objective is to contribute to the prosperity of the firm and polish my skills analytically. I am looking to acquire a position with a company that provides the opportunity for further growth and development within the company.I am seeking full time employment. Highly motivated and professional with dedicated work ethics. I have strong verbal and written communication skills.
Overview
4
4
years of professional experience
Work History
Operations Coordinator
Panworld General Trading LLC
South Delhi
04.2023 - 02.2024
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate
- Oversaw day-to-day operations of large teams across several sites
- Reviewed operations reports to understand numbers and trends
- Mediated contracts with outside providers to bolster customer service and reduce costs
- Evaluated upcoming program plans to forecast expected resource needs
- Implemented troubleshooting, root cause analysis and issue resolution
- Introduced new methods, practices, and systems to reduce turnaround time
- Provided direction and guidance to internal teams in order to achieve targets
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Collaborated with area managers to evaluate needs and optimize operational plans
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices
- Motivated and trained employees to maximize team productivity
- Encouraged and promoted ideas aligned to business needs and benefits
- Negotiated with distributors to find quality products and best prices
- Managed internal operational standards and productivity targets
- Conducted root cause analysis in deficient areas to identify and resolve issues
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions
- Performed statistical analyses to gather data for operational and forecast team needs
Technical Support Executive
Impactqa
Noida
09.2021 - 03.2023
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure
- Managed customer contact center with support representatives
- Led update and upgrade processes, standardizing user training initiatives
- Increased customer satisfaction ratings
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
- Diagnosed and troubleshot hardware, software and network issues
- Created user accounts and assigned permissions
- Helped streamline repair processes and update procedures for support action consistency
Support Associate
Amazon Services Pvt. Ltd
Noida
08.2020 - 09.2021
- Researched AWS system for customer inquiries, product descriptions and specifications
- Gathered, organized and input data into Amazon software
- Provided seller support on refunds, posted feedback and policy changes
- Advocated for sellers and provided feedback to enhance selling process for overall improvements
- Answered questions regarding seller inventory, shipping, payments and buyer complaints
- Issued credits for contested returns, shipping fees and damaged merchandise
- Demonstrated computer skills for data entry and answered broad variety of inquiries
Education
Masters In Environmental Laws - Law
Amity University
Noida05.2020
B.A.LLB(HONS) - Arts And Law
Uttranchal University
Law College Dehradun06.2019
Intermediate (10+2) - Liberal Arts And Sciences
St.Josephs Convent School (CBSE)
Bathinda01.2014
Matriculate - General
Assumption Convent School (C.I.C.S.E Board)
Abohar03.2012
Skills
- MSWord
- MS Excel
- PowerPoint
- Clear communication
- Highly professional
- Zendesk
- Salesforce
- Technical troubleshooting
- Customer support
- Customer de-escalation
- Team Management
- Employee Reviews
- Client relationships
Languages
Punjabi, Hindi, English
First Language
French
Beginner
A1
Timeline
Operations Coordinator
Panworld General Trading LLC
04.2023 - 02.2024
Technical Support Executive
Impactqa
09.2021 - 03.2023
Support Associate
Amazon Services Pvt. Ltd
08.2020 - 09.2021
Masters In Environmental Laws - Law
Amity University
B.A.LLB(HONS) - Arts And Law
Uttranchal University
Intermediate (10+2) - Liberal Arts And Sciences
St.Josephs Convent School (CBSE)
Matriculate - General
Assumption Convent School (C.I.C.S.E Board)