Abhijeet Sawankar
Pune
Summary
To get placed in reputed IT industry in the field of Unified Communications and Enterprise Voice this will give me an opportunity to enhance my skills and knowledge. To learn and function effectively in an organization and be able to fulfilled its requirement by giving my best.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Tata Communications limited
Pune
04.2023 - Current
- Experience working as a voice administrator for Microsoft Teams.
- Handling Microsoft Teams tenants for 35 customers exclusively and routing direct routes for EV-enabled users around the globe.
- We have received requests for user provisioning, creating an auto attendant, and setting up a call queue from scratch.
- The solution provided to customers by TATA, which we manage, includes Direct Routing, CVI, and support for MTR (Poly Devices).
- Direct Routing: Troubleshooting all types of issues related to Teams Voice infrastructure using available tools.
- We manage SBCs that are deployed on customer premises and also Core TATA-provided SBCs. Audiocodes and Ribbon SBCs.
- We were alerted to proactive tickets generated by SBCs and took the necessary action.
- Working with global SIP trunk providers like Verizon, Tata Communications, AT&T, etc. to fix the problem in EV calls if required.
Senior Engineer
Tech Mahindra Pvt. Ltd.
Pune
11.2021 - 04.2023
- Working for the project of 3UK(BT) Handling the tenant of 30K+ Teams only users also responsible for direct routing enterprise voice-enabled users
- Enabling Enterprise Voice for MS teams users using Microsoft calling plans, Operator connect, and Direct routing
- Troubleshooting Teams PSTN and teams to teams Calling issues with the help of capturing Wireshark logs
- Troubleshooting issues related to enterprise voice users and direct routing setup daily
- Assign a phone number, enable the dial-pad, and set up call queues and an auto attendant
- Enabling Federation for external communication with other organizations
- Monitoring of call quality dashboard report and responsible for team's voice quality issues and Pulled monthly report for AA & CQ with the help of Power BI
- Configuration and monitoring endpoint devices such as Teams certified phones, Teams rooms, Panels, also creation & setup of conference room devices
- Responsible for Microsoft Teams-certified phones and conference rooms' firmware upgrades, health status, etc
- The BMC Remedy ticketing tool is used to solve customer tickets/faults.
Technical Service Engineer
Prompt personnel Pvt. Ltd.(Client-Vodafone idea limited)
Hyd
11.2019 - 10.2021
- Working on migration project Skype for business to teams client desktop
- User and Meeting migration from different operation modes(hybrid) to Teams only mode using PowerShell
- Hands-on experience with Teams Administration such as Licensing, Calling Plans, creating and & custom dial plan
- Creating and assigning various global and user level policies, Skype for Business, and Teams Interoperability Modes
- Responsible to creating the auto-attendance and call-queues
- Assigning license's as per the user requirements, assigning phone numbers, and applying policies to the user for dialing externally
- End-user L1/L2 support for Microsoft Teams issues, with effective solutions
- Troubleshooting and managing teams and channel issues for the end user
- Troubleshoot end-to-end support on MS Teams usage, sign in issues, chats, and call related issues
- Creating policies and assigning them to users or groups based on organization requirements.
Service Engineer
Acute informatics Pvt. Ltd.(Client-Wipro limited)
Pune
07.2017 - 10.2019
- Skype for Business administration support for user issues
- Troubleshooting L1 level Skype for Business desktop client issues
- Interacting with the clients on a daily basis to understand new requirements
- Handled first-level calls from corporate, field office, and remote office employees and contractors
- Receive and record incoming incident calls, chat requests, and web requests into the incident management system
- Answering and resolving incidents and service requests by SLAs
- Perform password resets after verifying the customer's credentials
- Archiving & restoring the emails to dot.pst files
Network Support Engineer
Eminence Soft-tech Pvt. Ltd.
Pune
12.2015 - 11.2016
- Working for the helpdesk team for L1 troubleshooting
- Troubleshooting of transmission media Such as ECI, Huawei/OSN, SDH, Microwave media
- Working on Huawei mux family such as X8,X16,ECI- BG20,BG30,MroTek etc
- Configuration and troubleshooting of transmission device such as pine4,8 & pine 155
- Configuring VLANs and management on converter
- Taking continuous follow-up with field team & multiple vendors to resolve the fiber cuts & hardware related issues within SLA
- Working on router and switches to check the reachability of customer form network operation center.
Education
B.E in Electronics & telecommunication -
Amravati University
05.2014
H.S.C. -
Dr. B. R. Ambedkar Junior College
S.S.C. -
Bharat Vidyalay School
Skills
- Microsoft Teams Admin center
- Microsoft Teams Direct Routing
- Azure Active directory
- Migration SFB to Teams
- Call queue & Auto attendant
Technical skills
- Microsoft Teams admin center, experience of managing users, teams & channels settings, app settings, different policies, Microsoft Teams certified endpoints devices, responsible for Federation Enabling, Guest Access & External access, Teams Policy Creation and assignment.
- Managing endpoints devices such as MS Teams IP Phones (Polycom CCX400/500/600, Yealink Mp54, Mp56, AudiCoades-C450HD, C435HD, C400), Conference Rooms devices (Logitech-Rally bar Mini/Pro/Plus), Panels configuration (Crestron- TSS-770).
- Enable Enterprise voice in teams with help of Microsoft Direct routing, Microsoft calling plan & Operator connect, troubleshooting & configuration SBCs (Mediant 1000/2600), troubleshooting of PSTN call related issues.
- Skype for business to teams migration by using powershell, Teams upgrade settings, App Preference during migrations using Coexistence mode.
- Creation of Call Queue and Auto attendance for call center solution and track the activity of AA & CQ with the help of power Bi & Managing live events and webinar
- Troubleshooting of teams desktop client issue, login issue, audio/video call quality issue etc.
Certification
- MS-700
- MS-720
- CCNA classroom cource
Declaration
I hereby declare that the information mentioned above is true to the best of my Knowledge
Devices handled
- Phones-Poly CCX400/500/600.
- Yealink Mp54, Mp56,
- AudiocodesC450HD,C435HD,C400
- Teams Rooms- Logitech Rally bar Mini/Pro/Plus
- Conference Phones- Polylink C60 trio
- SBCs-Audiocodes Mediant 1000, 2600
Timeline
Assistant Manager
Tata Communications limited
04.2023 - Current
Senior Engineer
Tech Mahindra Pvt. Ltd.
11.2021 - 04.2023
Technical Service Engineer
Prompt personnel Pvt. Ltd.(Client-Vodafone idea limited)
11.2019 - 10.2021
Service Engineer
Acute informatics Pvt. Ltd.(Client-Wipro limited)
07.2017 - 10.2019
Network Support Engineer
Eminence Soft-tech Pvt. Ltd.
12.2015 - 11.2016
B.E in Electronics & telecommunication -
Amravati University
H.S.C. -
Dr. B. R. Ambedkar Junior College
S.S.C. -
Bharat Vidyalay School
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