Summary
Overview
Work History
Education
Skills
Timeline
Generic
Abhijeet Sharma

Abhijeet Sharma

Indore

Summary

Dynamic Customer Service Associate with a proven track record at Amazon, excelling in problem-solving and effective communication. Adept at resolving customer complaints and enhancing satisfaction through active listening and tailored solutions. Skilled in software development, contributing to team success while delivering exceptional support in high-pressure environments.

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work History

Customer Service Associate

Teleperformance
Indore
04.2024 - 07.2025
  • Assisted customers with inquiries through phone and chat channels.
  • Resolved customer complaints by identifying issues and providing solutions.
  • Educated customers about products and services to enhance their experience.
  • Adhered to company policies while delivering exceptional customer support services.
  • Greeted customers and identified their needs.

Computer Operator

Shree ji security service jhalawar
Jhalawar , Rajasthan
08.2021 - 02.2024
  • Generated reports covering details about data, system operation, and error monitoring.
  • Processed requests for service from internal and external customers.
  • Maintained spreadsheets of data across multiple systems.
  • Reacted calmly during times of highly stressed or emergency situations.

Customer Service Associate

Amazon
Indore, Madhya Pradesh
12.2018 - 12.2019
  • Assisted customers with inquiries through phone and chat channels.
  • Resolved customer complaints by identifying issues and providing solutions.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Resolved customer inquiries in a timely manner.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Provided information about products and services available to customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

MBA - Business Analyst

Symbiosis University
Pune
07.2025 - 08.2025

Bachelor of Computer Applications - Computer And Information Sciences

Eklavya University
Damoh
06.2021 - 07.2024

Skills

  • Customer service
  • Problem solving
  • Effective communication
  • Software development
  • Team collaboration
  • Complaint handling
  • Inbound and outbound calling
  • Graphic designing
  • Website development

Timeline

MBA - Business Analyst

Symbiosis University
07.2025 - 08.2025

Customer Service Associate

Teleperformance
04.2024 - 07.2025

Computer Operator

Shree ji security service jhalawar
08.2021 - 02.2024

Bachelor of Computer Applications - Computer And Information Sciences

Eklavya University
06.2021 - 07.2024

Customer Service Associate

Amazon
12.2018 - 12.2019

Similar Profiles

CREATE PROFILE
Abhijeet Sharma