Abhijeet Singh

Infocon Systems

Faridabad

02.2021 - Current

Monitored system performance and identified potential problems before they occurred.
Performed troubleshooting and maintenance of IT infrastructure components.
Provided status updates to keep upper management informed and to reach goals.
Provided excellent customer service by responding to inquiries in a timely and efficient manner.
Collaborated with other departments within the organization on various projects.
Developed strategies to improve customer service processes and procedures.
Maintained accurate records of customer interactions and transactions.
Provide day-to-day technical support for users experiencing issues with the EDI system.
Troubleshoot failed transactions and resolve issues related to data transmission.
Work with trading partners to resolve technical problems and implement fixes.
Perform routine testing of EDI systems and ensure compliance with company standards.
Analyze and map business data from legacy systems to EDI formats.
Collaborate with business teams to understand document requirements.
Ensure the correct translation of data between systems and formats (e.g., X12, EDIFACT).
Perform data validation and troubleshooting.
Skills: Knowledge of EDI standards, mapping software, troubleshooting skills.