Abhijeet Sinha
Quality & Technical Support
Ranchi,JH
Summary
Dynamic manager with a proven track record at Usha Martin, excelling in team leadership and customer service. Enhanced product quality through rigorous quality control and strategic planning, achieving significant improvements in customer satisfaction. Skilled in root cause analysis and cross-functional teamwork, driving performance metrics to exceed departmental goals.
Overview
12
12
years of professional experience
3
3
Certifications
Work History
Manager- Quality & Technical Support
Usha Martin
01.2013 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
Executive Corporate Program - Organizational Leadership
XLRI
Jamshedpur, India 04.2001 -
Bachelor of Engineering - Mechanical Engineering
Nagpur University
Gondia, India 04.2001 -
Skills
Team leadership
Customer service
Customer relationship management (CRM)
Root Cause Analysis
Magnetic Flux Leakage (Steel Wire Rope) Testing
Cross-functional teamwork
Key performance indicators
Risk management
Strategic planning
Certification
ASNT Level II - Magnetic Flux Leakage
Timeline
Manager- Quality & Technical Support
Usha Martin
01.2013 - Current
Executive Corporate Program - Organizational Leadership
XLRI
04.2001 -
Bachelor of Engineering - Mechanical Engineering
Nagpur University
04.2001 -