Abhijeet Sonake
Business Analyst
Pune
Summary
Seasoned Business Analyst offering 6 years of Telecom & IT industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making. collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Proactive years product management experience in small start-up business environments. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue.
Overview
13
13
years of professional experience
3
3
Certifications
Work History
Senior Business Analyst
Asentech LLC
Pune
11.2021 - Current
- Conduct business process analysis and identify critical issues and gaps for an established organizational process
- In charge of the ISO 9001:201 5 Quality Management System biannual internal and external audits
- Develop a roadmap for short and long-term work, manage prioritization, and monitor the work to meet objectives
- Manage projects and create a detailed business process roadmaps
- Work with stakeholders to design the roadmap and measure production values ensuring cost-efficient processes
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Recruited new members for business analysis team to support division growth and create strong and productive department, replacing underperforming staff.
- Organized system operating procedures to strengthen controls.
- Identified needed business improvements and determined appropriate systems required to implement solutions.
- Collected, defined and analyzed business requirements.
- Presented business leaders with ROI estimations to drive project planning.
- Developed diagrams to describe and lay out logical operational steps.
Subject Matter Expert / Team Lead
Tata Consultancy Services
Pune
07.2017 - 11.2021
- Analyzed qualitative and quantitative data to uncover competition and industry information to drive the business revenue
- Developed business plans, determine Key Performance Indicators (KPI) and coordinate the measurement result
- Gathered information, analyzed new products and services, and allocated relevant data to different departments
- Conducted evaluation of organization’s workflows, implemented process improvements on Microsoft SharePoint to optimize internal processes and to determine cost drivers in processes using detailed methodologies
- Business Analyst for the Complaints Process
- Started up the complaints process with 25 associates and ramped up to 100 associates
- Worked on incoming complaints analysis, Ageing complaints, Reduction in cycle time
- Expert in handling High risk, CEO, Media escalations
- Understanding client requirements and setting up processes to Implement them in Operations
- Completed Projects on Aged order, Lead time reduction, Mentored projects like NPS improvement, Improvement in AQS, Order management and Reduction of unhealthy orders
- Been a Part of DMAIC Project for incoming complaints and shown a cost benefit of ~ 0.4 million AUD
- Hands on experience of handling a team of 20 associates, defining KPI
- Identifying VOC and driving business metrics key drivers for a process.
Subject Matter Expert
Wipro LTD
Pune
03.2010 - 04.2013
- Developing new clients and negotiating with them for securing profitable business
- Managing customer centric operations and ensuring customer satisfaction by achieving delivery and service quality norms
- Developing monthly sales plans and strategies to achieve and exceed set targets
- Updating Consultants about the change in product price and new product launch
- Making sales call and handling enquiries from existing customers
- To keep flexible attitude to cope up with the changing situations and emerging with enhanced performance
- Developing Plans for Cross Sale Strategies to generate more business from existing customers and implementing the same in operations.
Education
Business Analytics -
IMS Proschool
BangloreLean Six Sigma Green Belt -
Tata Consultancy Services
PuneYCMOU - Bachelor of Commerce
YCMOU
Nashik 04.2001 -
Skills
Expert in working on analytical tools like R, Python, Tableau and Power BIExperience and knowledge of change management principles, methodologies and tools combined with acute business acumen and understanding of organizational issues and challengesExperience in process improvements, transition of process, expert in implementing Lean, Kaizen Techniques, Waste analysisDefining KPI for the process based on VOC and VOB drill downExpert in preparing process maps SIPOC, VSM, High level bird view mapsQuality Analyst- Designing voice and data frame works, Cost analysis for customer, compliance and business modulesAnalyzing process requirements and building teams based on the end user and process requirementExpert in preparing and planning training modules for end user
Business process mapping
Operations analysis
Business administration
Predictive modeling
Strategic planning
Technical Writing
SQL and databases
Business planning
Staff Management
Workflow Analysis
Gap analysis
Certification
Business Analytics certified from IMS Proschool.
Timeline
Senior Business Analyst
Asentech LLC
11.2021 - Current
Subject Matter Expert / Team Lead
Tata Consultancy Services
07.2017 - 11.2021
Subject Matter Expert
Wipro LTD
03.2010 - 04.2013
YCMOU - Bachelor of Commerce
YCMOU
04.2001 -
Business Analytics -
IMS Proschool
Lean Six Sigma Green Belt -
Tata Consultancy Services