ABHIJEET VIJAY ATHAVALE

• Conducted 100+ Onboarding Engagement for Premier and Signature Success Plan holder customers with 70% success rate and a consistent CSAT of 4.8 throughout.
• -Developing success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations.
• Working with the customers to ensure they are leveraging the solution and achieving success andengaging fee-based resources as necessary.
• Working with our AE’s team to resolve billing inquiries and other technical issues.
• Maintaining proactive, regular contact within accounts to maximise their success and usage, as well as identify additional revenue opportunities.

Along with the responsibilities of Success Guide - Tableau, also handled below responsibilities:

• Establishing and maintaining relationships with clients executive team C Suite and VP level) as well as individual end users.
• Driving cross-functional initiatives that would improve the overall customer experience and lead to greater happiness and loyalty among customers.
• Also created short YouTube videos for our customers so that we could help them resolve their queries without waiting in queue to receive a response from the support team. Within a span of 30 days, there has been reduction in cases for such queries.

• Part of the inaugural Tableau Success Hub, dedicated to Scale and SMB Accounts within the Customer Success Group.
• Designed scalable onboarding frameworks for $20K-$4M ARR portfolios, achieving a 70% monthly usage rate through 250+ proactive engagements.
• Delivered 100+ live webinars to over 300 customers, enhancing Tableau adoption and best practices with a consistent CSAT of 4.5.
• Conducted webinars on ON24, managing scheduling, backend tasks (including uploading videos), and performing post-session analysis to enhance engagement and learning outcomes.
• Identified at-risk accounts using health metrics, and implemented engagement plans to improve usage and retention.
• Partnered with customers to define success metrics and deliver dashboards showcasing ROI, driving data-driven decision-making.
• Ensured program alignment and resource allocation to secure renewals and upsell opportunities, maximizing revenue potential.
• Led the ACE program, created SOPs, enabled internal teams, and optimized 'How To' case management for improved efficiency.
• Acted as a Data Diplomat, supporting customers with Tableau certifications and Tableau Blueprint, and developing success stories to highlight customer wins.

• Achieved an annual sales quota of $4 million from top unmanaged SMB accounts, specializing in on-premises and cloud-based software suites.
• Managed the customer lifecycle, including account/territory planning, large deal acquisition, and channel and distribution management.
• Led a team of five Inside Customer Success Representatives, two technical pre-sales consultants, and managed a network of over 300 partners.
• Managed quotas for M355, Office 365, MS Teams, Visual Studio, Windows, and SQL Server.

• Guided over 200 students to enroll in premium educational programs, demonstrating exceptional client onboarding and conversion skills.
• Championed new technology course adoption, securing partnerships with 10+ corporate clients and generating ~10 lakhs in revenue (2018-2019).
• Delivered impactful information sessions across 5 cities, engaging over 1000 prospective students and driving ~Rs. 2.5 Cr. in program admissions within the first year.
• Developed and implemented a data-driven social media strategy that generated close to 10,000 qualified leads for traditional and new data science programs.

• Managed Solution Based Design sales for all major Automobile OEMs in Pune, Delhi NCR, Chennai, Bangalore, South Africa, Thailand.
• With a monthly target of Rs.1 million, achieved an average attainment of 85% from new and existing clients.
• Generated sales from 8 OEMs and 25 Automobile Ancillaries in a span of 8 months.

• Improved sales revenue streams through value-added services, optimized cost elements, and enhanced sales volumes.
• Digitized monthly sales calendars and financial tracking.
• Supported and trained 5 new sales executives PAN India.
• Managed key accounts for TATA Motors, Mahindra, Honda, Yamaha, and Toyota.
• Developed and maintained relationships with key suppliers, negotiating contracts resulting in reduced procurement costs and improved delivery timelines.
• Implemented an inventory management system that streamlined purchasing processes, reducing excess stock and ensuring timely availability of critical materials for project execution.