Customer Success and Client Engagement Specialist with experience in SaaS, Cloud, EdTech, and Manufacturing sectors. Currently serving as Senior Onboarding Specialist at Salesforce (Tableau), focusing on onboarding, adoption, and strategic enablement for Premier clients. Proven ability to design scalable onboarding frameworks and drive data-driven outcomes, achieving consistently high CSAT scores. Recognized as MVP for exceptional customer interactions and leadership in success programs, with expertise in account management and business intelligence.
Along with the responsibilities of Success Guide - Tableau, also handled below responsibilities:
Salesforce was recognized as the recipient of the Q1 FY23 Most Valuable Player award, in appreciation for exceptional customer interactions and exceeding all key performance indicator (KPI) metrics outlined for a Success Guide