Abhijeet Bhujbbal

Release and Rollout:

• Coordinated the transition of IT services from on-prem to Azure, ensuring that Change, Incident, and Problem Management processes were effectively adjusted to accommodate the cloud environment.
• Precise and effective planning of server Operating System Patching and Server Firmware Upgrade Planning with no disruption to business.
• Detailed and extensive planning of software releases in Waterfall and Agile methodologies.
• Collaborated with cloud architects and external vendors to align migration activities with ITIL processes, ensuring service continuity and stability.
• Identify and mitigate risks related to IT service delivery to ensure continuity of service
• Collaborated with development, QA and Operations team to develop, identify and accomplish assigned goals and objectives of successful rollout of multiple applications.
• Managed team meetings and discussed project's goals and objectives.
• Created detailed project plans outlining scope, timeline, resources, and deliverables, ensuring all stakeholders were aligned with expectations.
• Maintained accurate records of project documentation including status reports, meeting minutes, resource tracking spreadsheets which aided future decision-making activities efficiently when required often.
• Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team''s efforts.
• Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
• Implemented continuous improvement initiatives that resulted in increased efficiency across various stages of the implementation process.

Implementation Management:

• Assisted with implementation, training and management of software.
• Evaluated emerging threats, ensuring the timely implementation of appropriate countermeasures.
• Managed risks and resolved conflicts during the release process, leading to smoother project execution.
• Maintained a comprehensive schedule of software releases, ensuring visibility across teams and departments.
• Evaluated deployment success metrics post-release, identifying areas for improvement and driving ongoing optimization efforts.
  Coordinated rollback strategies in case of deployment failures, minimizing potential impact on business operations.
• Facilitated tabletop exercises and simulations to test the effectiveness of business continuity plans, identifying gaps and opportunities for improvement.
• Directed cross-departmental teams in creating customized contingency plans for each functional area, improving overall organizational agility.
• Played a key role in successful OS migration projects, minimizing disruptions during transitions while maintaining user data integrity.

Change Management:

• Assisted in the daily operations of the Change Management process, ensuring adherence to policies and procedures.
  Helped identify areas for improvement within the Change Management process, contributing to a reduction in change-related incidents.
  Supported root cause analysis (RCA) activities during major incidents, contributing insights from a change management perspective.
  Assisted in preparing key reports on change performance, including failure trends, backlog, and process effectiveness.
• Championed change management initiatives by creating buy-in from stakeholders through clear communication of benefits and strategies, fostering a supportive environment for successful implementation outcomes.
• Exceeded client expectations by delivering high-quality solutions tailored specifically to their unique needs and requirements consistently throughout projects undertaken over time range.

• Overview: Managed ITIL-aligned Change Management processes to ensure minimal disruption to IT services and optimal service delivery. Coordinated with internal teams and third-party suppliers to enforce best practices in change execution and post-change reviews.
• Led the Change Management process to reduce adverse impacts on IT service quality, improving the efficiency and effectiveness of Change Request (RFC) handling.
• Conducted detailed post-implementation reviews (PIR) of failed, emergency, unauthorized, and major incident-related changes, identifying root causes and improving future change processes.
• Performed quality audits of change requests, ensuring integrity and adherence to change management policies, procedures, and SOPs.
• Delivered Change Management training to relevant teams, fostering awareness of processes and best practices across the organization.
• Managed the integration of Change Management with Problem Management, Configuration Management, and other ITIL processes, ensuring seamless coordination and service alignment.
• Prepared weekly and monthly reports on change health and trends, providing actionable insights to senior management for service improvement.
• Coordinated with third-party suppliers to ensure process adherence and integration of Change Management across all service providers.
• Incident Management: Managed the end-to-end process for handling incidents, ensuring quick identification, resolution, and minimal disruption to services. Coordinated with technical teams to prioritize and resolve high-impact incidents in a timely manner, improving incident resolution times by 25%.
• Problem Management: Led the Problem Management process by performing root cause analysis (RCA) on recurring incidents and driving long-term solutions to eliminate underlying issues.
• Proactively identified and addressed potential problems, reducing incident recurrence by 20%.
• Major Incident Management: Coordinated responses to major incidents, escalating issues as needed, ensuring clear communication with stakeholders, and conducting post-incident reviews to identify improvements.

• Spearheaded infrastructure upgrades that enhanced reliability, security, and scalability of company systems.
• Led the migration of legacy systems to modern platforms, ensuring minimal disruption to business operations during the transition process.
• Collaborated with cross-functional teams to ensure seamless integration of new technologies.
• Troubleshot complex issues under tight deadlines, prioritizing tasks effectively to minimize disruptions to ongoing operations.
• Conducted root cause analysis for recurring issues, resulting in long-term solutions and improved system stability.
• Coordinated with stakeholders across departments to gather input on potential improvements in workflows or technology implementations.
• Trained junior engineers on standard operating procedures, contributing to a knowledgeable and skilled workforce.
• Reduced downtime in production environments through proactive monitoring and timely issue resolution.
• Championed a culture of continuous learning and professional development among team members, constantly seeking opportunities for growth.
• Collaborated with cross-functional teams to develop and implement process changes.
• Upgraded existing infrastructure by planning and executing successful migration projects. Hilton OnQ recoding, Physical server to Virtual servers.
• Led the successful migration of company data to a cloud-based storage platform, significantly reducing infrastructure costs.
• Spearheaded the migration of legacy systems to modern platforms, resulting in improved functionality without sacrificing security or compliance requirements.