Work Preference
Summary
Overview
Work History
Education
Skills
Websites
Languages
Certification
Timeline
Generic
ABHIJEET GHOSH
Open To Work

ABHIJEET GHOSH

Solution Engineer + Customer Success Professional
Kolkata,West Bengal

Work Preference

Desired Job Title

Senior Director – Solutions Engineering (Customer Success & GTM Lead)Director – Solutions EngineeringSenior Manager – Program & Product ManagementLeadership, Business Development & Customer Service

Work Type

Full Time

Location Preference

RemoteHybridOn-Site
Location: Kolkata, IndiaHyderabad, TGBengaluru, KA
Open to relocation: Yes

Salary Range

500000/yr - 800000/yr

Important To Me

Flexible work hoursWork from home optionWork-life balanceCompany Culture

Summary

Strategic leader in solution engineering and customer success with 22 years in the SaaS sector. Oversees complex cross-functional deployments for SMB and enterprise markets, driving smooth transitions from sales to long-term adoption. Orchestrates professional services, product, and sales teams, effectively reducing churn and enhancing the buyer journey.

Overview

22
22
years of professional experience
2
2
Certification

Work History

Senior Director – Solutions Engineering (Customer Success & GTM Lead)

ZINFI Software Systems Pvt. Ltd.
Kolkata
04.2025 - 03.2026
  • Achieved +5–10% qualified win rate, reduced customer ramp time by 15–25%, increased attach/expansion by 10–15%, and accelerated risk mitigation by 10–20%.
  • Led global enablement and success programs for Sales/SDR/AM, optimizing buyer journey and realizing cross-functional value.
  • Developed SE/CS playbooks and coordinated complex deployments with PS/Product/Sales while establishing KPI frameworks and integrating VoC into roadmap.

Director – Solutions Engineering

ZINFI Software Systems Pvt. Ltd.
06.2019 - 03.2025
  • Achieved +8–12% deal conversion, reduced POC cycle time by 10–20%, and improved renewal predictability through adoption metrics and EBRs.
  • Established certification programs and standardized demo to POC processes, created documentation and runbooks, and positioned competitively.
  • Scoped enterprise SE across geographies, developed certification and onboarding programs at scale to enhance sales and success enablement.

Senior Manager – Program & Product Management

ZINFI Software Systems Pvt. Ltd.
Kolkata
02.2010 - 06.2019
  • Achieved +10–15% on-time go-lives, decreased deployment defects, and increased feature adoption by +10–18% through targeted enablement.
  • Oversaw multi-team deployments, developed BI/reporting solutions, gathered VoC insights, and built training and knowledge bases.
  • Defined technical onboarding processes and operational initiatives, established reporting frameworks, and created lifecycle content.

Leadership, Business Development & Customer Service

Synygy / GAIA / Ventura / Wipro
Pune
09.2004 - 01.2010
  • Achieved high CSAT and SLA adherence for enterprise clients (Dell, United Airlines, BMI) while fostering account growth through strategic, value-led proposals.
  • Led consultative enterprise selling, proposal management, SLA-led support operations, and team leadership to drive client satisfaction.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Executed daily administrative tasks with precision and speed.

Education

Bachelor of Science - Alternative (Preventive) Medicines

Council For Development of Alternative Medical Sci
Kolkata
04-2011

Skills

  • Solutions engineering
  • Customer success management
  • Strategic selling
  • Project management
  • Project coordination
  • Pipeline development
  • Stakeholder relations
  • Contract negotiation
  • Change management
  • Business analysis
  • Strategic planning
  • Cross-functional leadership
  • Team leadership
  • Decision-making
  • Problem solving
  • Critical thinking

Websites

Languages

English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Bengali
Proficient (C2)
C2
Marathi
Upper Intermediate (B2)
B2

Certification

  • Professional Scrum Product Owner I (PSPO 1) - Scrum.org
  • Cybersecurity at Work - LinkedIn
  • AI Tools Proficiency - be10x

Timeline

Senior Director – Solutions Engineering (Customer Success & GTM Lead)

ZINFI Software Systems Pvt. Ltd.
04.2025 - 03.2026

Director – Solutions Engineering

ZINFI Software Systems Pvt. Ltd.
06.2019 - 03.2025

Senior Manager – Program & Product Management

ZINFI Software Systems Pvt. Ltd.
02.2010 - 06.2019

Leadership, Business Development & Customer Service

Synygy / GAIA / Ventura / Wipro
09.2004 - 01.2010

Bachelor of Science - Alternative (Preventive) Medicines

Council For Development of Alternative Medical Sci

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ABHIJEET GHOSHSolution Engineer + Customer Success Professional