Abhijeet Kumar Sinha
As a Service manager
Ranchi
Summary
To become a part of your reputed and esteemed organization & serve you with best of my skills to give satisfaction up to expectation in any work being provided to me related to my area of my work and skill.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Service Manager
Diara Ford Pvt. Ltd.
07.2022 - Current
- Team Management.
- Team Build-up
- Conduct separately meeting with all service advisor's
- Conduct morning meeting for work planing.
- Discussion WIP vehicle's every days with responsible.
- Spares parts inventory discussion with parts manager.
- Discussion on CSI parameter every day.
- Motivate team for better work environment.
- Track vehicle in flow.
- Make KPI report and share with Management.
- Maintain SOP and make sure SOP maintained by all employee.
- Track daily basis target and share with team.
- Hire new employee and train.
Service Advisor
K.P Automobiles Pvt. Ltd.
04.2021 - 07.2023
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Service Advisor
Divyani Motors Pvt. Ltd. (TATA MOTORS)
04.2014 - 09.2020
- Company Overview: A Dealer of TATA Motors Ltd in Divyani motors pvt, ltd. branch.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Service Advisor
Basudeb Motors. Pvt. Ltd. (TATA MOTORS)
04.2013 - 11.2014
- Vehicle receiving process.
- Joint trail with customer for summarize problem.
- Walk around with customer.
- Preparing Estimate copy for required work .
- Preparing Performa invoice and educate the bill amount.
- Relationship buildup with every customer.
- Get positive feedback from customer.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Increased efficiency and team productivity by promoting operational best practices.
Education
Associate of Arts -
Vinoba Bhave University
Hazaribagh, Jharkhand 04.2001 -
Diploma In Mechanical -
SMT. Shushilatai Gavankar Institute
Vasai, Maharashtra 04.2001 -
Catholic Ashram School
Bhurkunda, Ramgarh05-2009
Skills
Good communication skills
Confidence with positive working Attitude
Quick learner
Commitment to work
Customer Service: Handling customer inquiries, complaints, and resolving issues to ensure a positive experience
Service Operations: Overseeing daily service operations, scheduling appointments, managing workflow, and ensuring quality service delivery
Technical Knowledge: Understanding of automotive systems and repair procedures
Problem-Solving: Ability to identify and resolve issues effectively and efficiently
Organization and Time Management: Ability to manage multiple tasks, prioritize effectively, and meet deadlines
Interests
Roam to New places
Riding Bike and Car
Interact with New People
Listening Songs
Basic Academic Qualification
- Matriculation, NCERT Board Education, 2009, Catholic Aashram School, Bhurkunda
- Intermediate, Jharkhand Academic Council, 2014, J.M College, Bhurkunda
- B.A of Arts, Vinoba Bhave, 2019, Hazaribaagh ,Jharkhand
- Diploma in Mechanical, Smt. Shushitai gavhankar, Vasai, 2012 Maharashtra.
Disclaimer
I do here by declare that the above information is true to the best of my knowledge.
Personal Information
- Father's Name: Abhay kumar sinha
- Date of Birth: 26/08/1994
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Playing chess game.
Reading Newspaper.
Timeline
Service Manager
Diara Ford Pvt. Ltd.
07.2022 - Current
Service Advisor
K.P Automobiles Pvt. Ltd.
04.2021 - 07.2023
Service Advisor
Divyani Motors Pvt. Ltd. (TATA MOTORS)
04.2014 - 09.2020
Service Advisor
Basudeb Motors. Pvt. Ltd. (TATA MOTORS)
04.2013 - 11.2014
Associate of Arts -
Vinoba Bhave University
04.2001 -
Diploma In Mechanical -
SMT. Shushilatai Gavankar Institute
04.2001 -
Catholic Ashram School