Abhijit Anand
Bangalore
Summary
Detail-oriented Business Analyst with 12+ years of experience conducting analysis and research to come up with solutions to common business problems. Polished in formulating business improvement strategies and overseeing new technology and system implementation. Commercially-aware professional with in-depth knowledge of computing systems and project management techniques.
Overview
13
13
years of professional experience
Work History
Business Analyst & Product Manager
Shell
Bengaluru
04.2023 - Current
- Acted as the liaison between product, IT, and sales teams to understand customer demand for new features and prioritize the product roadmap.
- Led the building, maintenance and re/prioritizing the Program Backlog into stories for implementation based on user value and time.
- Gathered user business requirements by meeting business users and generated business models and use cases.
- Designed wireframes and sample UX using Adobe XD and made the team understand on the workflow and requirement.
- Facilitated release planning, sprint planning, and retrospectives and responsible for creating tasks and writing stories in JIRA.
- Managed a highly effective product development team consisting of one technical team lead, 3‐4 developers and 1‐2 QA engineers.
- Collaborate with developers and scrum masters to determine time estimates to calculate the total number of hours that the team will require to complete the Sprint.
- Protected teams from over‐commitment, managed backlog, prioritized resolution of defects/bugs
Chief Business Analyst
Danske Bank
Bengaluru
09.2022 - 04.2023
- Managed order orchestration process for customers.
- Designed specific personal & business account opening workflows.
- Configured products(credit,debit cards) as part of customer orders.
- Interchanged between IT and Business contacts to manage project life cycle and ensured team achieved deadlines by communicating realistic expectations.
- Researching and presenting to stakeholders, obtaining approvals for requirements and changes.
- Managed Product Backlog and efficiently re-prioritized backlog.
- Created user story acceptance criteria to achieve buy-in from stakeholders and refined stories within scrum teams.
- Created dashboards using Tableau.
- Reviewed and interpreted user feedback and conducted research to stay on top of trends and reporting insights to team.
Assistant Vice President (Sr. Business Analyst)
CITI
Bengaluru
09.2021 - 08.2022
- Designing the regulatory process for corporate stakeholders.
- Defined the rules(maker -checker) that controls and supervises application flow.
- Actively coordinating with the Development team to plan, develop, implement and test the application.
- Designing UX for development team using AdobeXD.
- Managing the core team(Development,Testingteam) for on time project delivery.
- Preparing sprints and delivery timelines for userstories along with the Tech Lead.
- Interacting with end users to gather requirements and capturing into Jira.
- Explaining user stories to the team and providing helping hand to the development team to understand implementation logic.
- Collect, review, analyze and upload Document Requests(artefacts, screenshots, policies, etc.) to confidential Share Point site designated for the Independent Assessors and Auditors.
- Work closely with the development and product team and clearly communicates with all stakeholders in the management and progress of projects.
- Participating in UAT.
- Anticipating customer needs and proactively supporting those needs.
- Reviewing project vulnerability/compliance results and report findings as part of continuous monitoring strategy.
Lead Consultant
Virtusa Polaris
Bengaluru
05.2018 - 09.2021
- Developed and closed new businesses while re-negotiating renewal business.
- Active participation in gathering and building requirements along with Product Owner.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Provide leadership and consistently introduced innovative approaches to enhance performance, efficiency and customer satisfaction.
- Preparing weekly status report (WSR) on the progress of development, testing, challenges, gaps and achievements.
- Handling daily calls with Client to keep them updated on progress.
- Building SOW, that includes project design, budgeting, planning, policies and workflow prioritization.
- Contributing in understanding & explaining business requirements to the development team.
- Maintainingandanalysingcapacity,accuratebusinessrequirementsand quantitative data from clients.
- Assessing new technologies and making recommendations for improvement and efficiency.
- Working with software engineers and project stakeholders to identify requirements and develop deliverables.
Development Manager
Candela Labs
Bengaluru
04.2017 - 05.2018
- Finalizing process flows based on the design provided.
- Design BPM flow on IBPM tool for the development team.
- Work closely with Product Management team on defining the product strategy.
- Responsible to review the product vision, planning, design, usability and quality of releases.
- Maintaining and prioritized backlog of userstories, features and defects.
- Understand the features and changes in product requirements and support the print planning exercises.
- Gain a deep understanding of users and customers, identify and fill gaps and generate new ideas that improve user experience and drive growth.
Sr. Software Developer
Tech Mahindra
Bengaluru
11.2016 - 04.2017
- Creating the Business Process Diagram based on the design provided.
- Creating new Human Services to meet UI implementation according to the business requirement.
- Creating new integration services to call external web services.
- Working as a lead with Architect to give the exact business requirements.
- Creating the services to meet the basic rules.
- Ensuring the quality of the code and maintained documents delivered by constant review.
- Giving support during SIT and UAT
IT Analyst
TCS on IBM BPM
Bengaluru
10.2011 - 11.2016
- Creating the Business Process Diagram based on the design provided.
- Creating new Human Services to meet UI implementation according to the business requirement.
- Creating new integration services to call external webservices.
- Making SOAP calls to integrate with external systems to get data.
- Modifying the existing services to give proper data.
- Working as a lead with Architect to give the exact business requirements.
- Creating the services to meet the basic rules.
- Working on services to make SOAP calls within BPM.
- Ensuring the quality of the code and documents delivered by constant review.
- Giving support during SIT and UAT.
Education
B.Tech. (Electrical Eng.) -
KIIT University
12th in Science -
M.G.M School
10th -
St Paul’s School
Skills
- Proficient knowledge of tools such as Jira for backlog management
- Applying good judgment in balancing and advocating for the use of agile delivery concepts and business analysis tools and techniques
- Created proposals on AI/ML
- Having around 5 years of development & architect experience on IBM Business Process Manager (V 855), (V 856), (V 857)
- Creative approach towards problem solving
- Good Communication Skill
- Hard and Smart work approach
- Leadership quality
- Business process modeling
- Software development life cycle
- Cost-benefit analysis
- Workflow Analysis
- Gap analysis
- Requirements Gathering
- Business process improvement
- Strategic Planning
- Business Planning
- Customer Needs Assessment
- KPI Tracking
- Stakeholder Management
- Product Development
- Business Analysis
- Requirements Analysis
- Documentation
- Team Collaboration
- Decision-Making
- Business Requirements
- Analytical Thinking
- Technical Design Documentation
- Presentations and Decks
- Problem-Solving
- Effective Communication
Disclaimer
I, hereby declare that the above statements made are complete and true according to my knowledge and belief.
Timeline
Business Analyst & Product Manager
Shell
04.2023 - Current
Chief Business Analyst
Danske Bank
09.2022 - 04.2023
Assistant Vice President (Sr. Business Analyst)
CITI
09.2021 - 08.2022
Lead Consultant
Virtusa Polaris
05.2018 - 09.2021
Development Manager
Candela Labs
04.2017 - 05.2018
Sr. Software Developer
Tech Mahindra
11.2016 - 04.2017
IT Analyst
TCS on IBM BPM
10.2011 - 11.2016
B.Tech. (Electrical Eng.) -
KIIT University
12th in Science -
M.G.M School
10th -
St Paul’s School
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