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Dynamic HR professional with over 20 years of extensive experience in strategic human resource management. Skilled in implementing cohesive HR policies through organizational development interventions that enhance internal processes in challenging environments. Proven success as a Senior Manager in HR Operations, specializing in manpower planning, talent acquisition, performance management, and employee engagement strategies that drive bottom-line results and foster positive employee relations. Committed to creating and sustaining an open, collaborative workplace culture that motivates high performance and encourages continuous development through on-the-job training. Expertise in deploying innovative HR systems and best practices to align workforce capabilities with organizational goals while maintaining harmonious employee relations through effective communication and risk management strategies.

Seeking to obtain a challenging position in a progressive environment that will utilize the years of knowledge and Experience of Mutual Fund Accounting, Hedge fund, Private Equity, Finance, capital Market and Investment Operations.

Dynamic professional with extensive experience in AML and KYC compliance at HSBC Electronic Data Processing. Proven ability in risk mitigation and management, coupled with strong analytical and communication skills. Successfully executed due diligence processes, enhancing client onboarding efficiency and ensuring adherence to regulatory standards.

Interested to leverage my knowledge in the field of Financial Reporting, Taxation, audit and applying my financial planning and analysis experience in financial modelling, performance monitoring and strategic planning contributing to the long-term organizational success using my analytical skills and efficiencies to the best of my ability and perseverance, also aiming to attain my professional goal.

Customer and Operations Analyst with expertise in banking and financial services, focusing on data analysis and process optimization. Demonstrated success in resolving complex operational issues through data-driven insights and collaboration with stakeholders. Skilled in enhancing operational efficiency and ensuring compliance with regulations and service standards. Recognized for translating analytical findings into actionable strategies that improve customer experience and drive business results.

MBA student specializing in Finance and Marketing at IILM University, Gurgaon, with an interest in financial analysis, marketing strategy, and consumer behavior. Eager to apply academic knowledge and analytical skills to real-world business challenges.

Results-driven Data Analyst with over 8 years of experience in data analysis and process automation. Proficient in Power BI, Advanced Excel, and Python for developing insightful dashboards and optimizing workflows. Dedicated to enhancing organizational performance through data-driven insights and efficiency in decision-making.

Dynamic customer service professional with extensive experience at Swiss beauty & Teleperformance, excelling in escalation handling and SLA compliance. Proven track record in enhancing customer satisfaction through effective problem-solving and operational coordination. Skilled in training teams and utilizing CRM platforms to streamline processes, ensuring a seamless customer experience.

 Dedicated leader specializing in customer engagement and operational efficiency. Successfully resolved conflicts and improved satisfaction ratings while managing daily operations. Eager to leverage skills in strategic decision-making to contribute to organizational success. 

Dynamic, results-oriented professional with a strong focus on customer satisfaction and operational excellence, offering extensive experience in management and team leadership. Proven track record in overseeing daily operations, optimizing workflows, and delivering exceptional customer experiences within fast-paced environments. Adept at multitasking and solving complex problems while maintaining corporate service standards to support business growth and enhance operational efficiency. Committed to cultivating a collaborative team culture that drives performance and elevates service delivery to new heights.

Abhijit Basu

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