Abhijit Chakraborty

• Reaching out to new schools within the designated TAM across 12 districts.
• Primarily focusing on generating new leads and opportunities.
• Having converted a series of major schools, including schools run by defense.
• Offering a mix of product categories to the clients.
• Closely working with the Technical and Academic Teams, ensuring satisfactory service delivery and on-time complaint redressal.
• A total of 7 schools converted YTD, with an OE of 62.06 L.

• Leading a team of 22 Business Development Associates, hiring, training, and managing the team's performance with an open communication culture.
• Driving multiple strategic initiatives, business targets, and the creation of new business opportunities for technology-driven adaptive learning.
• Augmenting revenue and pipeline growth through strategic sales solutions, analytics, and channel partner alliances within a short time of onboarding.
• Uploading customer activity inputs, competitive intelligence, and industry information daily using a CRM system.
• Developing proposals according to the client's needs, presenting new products and services.
• Attending industry functions, such as association events, and conferences.
• Steering brand strategy and operational delivery of strategy, inclusive of communications campaigns, and network building.

Highlights:

• Appointed as the first direct BDM in Byju's history in Guwahati.
• Hold a culture score of 9.8/10.
• Contributed to the organization with a gross of 21.2 crore in business.
• Achieved an average month-on-month sales target of 110%.

• Headed the Sales Operations, involving reviewing the pipeline health and sales process enhancements.
• Driving institutional sales from the forefront, tying up with top schools and coaching centers, and achieving an average recurring business of 30 L a month.
• Headed the entire B2C vertical with 16 highly competitive BDA's
• Analyzed business potential, conceptualized, and executed strategies to drive sales, augment turnover, and achieve desired targets.
• Assessed each customer's technology footprint, strategic growth plans, technology strategy, and competitive landscape.
• Monitored sales goals, activities, and performance of the sales team.
• Achieved an 85% average target overall.
• Efficiently managing cross functional tasks with Fintech and Product Team

• Led the overall sales and marketing, student sourcing activities, training, and delivery.
• Monitored team performance in terms of revenue, skills, interpersonal growth, communication, and various processes and metrics.
• Ensured the quality of service by developing a thorough and detailed knowledge of the technical specifications and other features of the client's systems and processes, and then documenting them.
• Worked closely with the Sales OPS team in developing and implementing sales strategies and strategic sales plans for expanding the customer base, and ensured that the company maintains a strong industry presence.
• Achieved over 100% month-over-month target and generated a gross of 7.8 crore worth of business during the service tenure.
• Honored with the ‘Best Team Leader - Client Retention' Award with 97.6%.
• Coordinated with fintech partners and processed finance schemes against courses in order to provide customers with convenience in payments, and secure full CIB.

• Managed business bookings, recorded denials, made network referrals, and drove B2C/B2C sales.
• Worked closely with the BDM team and helped acquire new properties, allowing the business to grow in a wider market and at a rapid pace.
• Oversaw events hosted for an average of 500 people, and assisted with the overall management.
• Reviewed and inspected all areas of the facility, and checked supply levels for quick restocking to maintain appearance and functionality.
• Coordinated sound equipment, furniture, and material rentals for venue events.
• Establishing a strong relationship with venues and properties across the region.
• B2C sales (identifying prospect leads and converting them into business).
• B2B sales and service (organizing and running corporate house events successfully).
• Maintaining relationships, serving, and addressing client requests throughout their event period and beyond
• Coordinating with both external and internal teams, ensuring that top-notch quality services are delivered.
• Maintaining trackers, reports of ongoing processes, service usage, etc.
• Collecting feedback and resolving client complaints.

• Served the organization's most influential clientele.
• Lead multiple teams and campaigns throughout the Northeast.
• Processed and executed operations, considering client expectations, and ensuring rotation of business.
• Lead to the overall business growth of self-organization and clients' as well.
• Seeking, processing, and executing client requests and product orders.
• Resolving queries regarding products and services.
• Assisting clients throughout the activity period and beyond.
• Coordinating with both external and internal teams in order to deliver service on time.
• Maintaining trackers, reports of ongoing processes, service usage, etc.
• Collecting feedback and resolving client complaints.

• Managing sales and marketing operations, enhancing sales growth, and implementing sales initiatives in order to achieve business goals
• Identifying potential clients, generating business from the existing clientele, thereby achieving the business targets
• Heading customer-centric operations and ensuring customer satisfaction by achieving delivery and service quality norms.
• Resolving client complaints and initiating steps for effectively resolving them.
• Gathering customer feedback regarding product satisfaction.
• Implemented a cost control plan, which contributed to revenue growth.
• Identified and converted leads by cold-calling prospective clients in the industry
• Organized and executed area sales business plans, along with incentive and referral programs for clients and third-party organizations
• Achieved over INR 3 crores in the first quarter of 2018, group sales, and over INR 11 crores in the complete year of 2017.