Abhijit Chaudhari
Manager Technical Support/Product Manager
Mumbai
Summary
Diligent Product Manager offering 8+ years of success in product roadmap development, market research and data analysis. Highly skilled in identifying opportunities to maximize revenue. Driven and strategic with proven history of superior market penetration and product launch.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Manager Technical Support/Product Manager
Livquik technology
Mumbai
01.2019 - Current
- Building a core Acquiring setup for Payment Gateway.
- Developing Payment Gateway products and API’s for merchant integrations. Helping merchants to integrate Payment Gateway on their server.
- Working on product development, projects, enhancement, production support for payment products.
- Experience ranging from merchant requirement analysis, payment gateways API integrations testing and production support.
- Integrated payment gateway in one of the major retail client Futuregroup's futurepay application.
- Providing UAT signoffs to merchants post test integration by performing security audits.
- Data mining, Data analysis to identify the drops in success rate.
- Identifying new requirements from merchants for product developments.
- Interpreting server logs of PG transactions to identify bugs.
- Have sound knowledge about merchant onboarding into PG and POS.
- Knowledge about PCI DSS compliance.
- Have knowledge on settlement processing of ecommerce transactions.
- Providing technical and non-technical support to merchants when there is an issue occurs in both test and production environment.
- Helped in integrating closed loop wallet as well payment gateway for Brand factory, big bazaar, Home town, Adidas etc.
- Overlook performance of the app as well payment gateway to monitor on a large scale using gcloud cluster, Database monitoring.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Resolved issues quickly to maintain productivity goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Made sure that products were delivered on time and are of good quality.
- Presented category insights and new item recommendations to major retailers and led teams in developing marketing, pricing, product and sales strategies.
- Prepared reports and technical documentation of day-to-day production processes.
- Inspected finished products for quality and adherence to customer specifications.
- Monitored and tracked project progress to support timely completion.
- Developed and introduced IT strategies to improve operational efficiency.
- Led cross-functional teams to successfully complete IT projects.
- Devised test plans to validate accuracy of IT projects.
- Updated customers and senior leaders on progress and roadblocks.
Assistant Manager Technical Support
Livquik Technology
Mumbai
01.2017 - 01.2019
- Analyzed network traffic and performance metrics to optimize system performance.
- Handling transactional and technical queries.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Work with front end and back end developers to resolve issues
- Support with user acceptance testing for new platforms, enhancements, and general maintenance
- Developed and documented network policies, procedures and standards.
- Troubleshoot the issues of merchants and third-party integrations.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Payment gateway integration service given to all the major players.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Integration Lead
Livquik Technology
Mumbai
01.2016 - 01.2017
- Payment Gateway integration done for major key players in the industry.
- Worked on integration of plugins in merchant websites for payment gateway
- Gained strong leadership skills by managing projects from start to finish.
- Kept scripts and test cases updated with current requirements.
- Advised developers on problems with databases, performance and other issues.
- Developed and maintained defect databases for known issues.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Quality Assurance Engineer
Livquik Technology
Mumbai
01.2015 - 01.2016
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Fixed identified issues to increase productivity and boost workflows.
- Documented integration issues and vulnerabilities and outlined improvement recommendations.
- Proposed development and testing improvements to positively impact usability, function and performance.
- Demonstrated new product features and functionality to project stakeholders.
- Produced and maintained technical documentation for project reference.
- Ran automated test suites and evaluated performance, functionality and scalability.
Education
Bachelor of Science - Information Technology
Sabarmati
06.2009 - 05.2012
HSC - Science
Bhavans
06.2007 - 03.2009
SSC -
St Joseph's High School
04.2001 -
Skills
Team Building
Timeline
Manager Technical Support/Product Manager
Livquik technology
01.2019 - Current
Assistant Manager Technical Support
Livquik Technology
01.2017 - 01.2019
Integration Lead
Livquik Technology
01.2016 - 01.2017
Quality Assurance Engineer
Livquik Technology
01.2015 - 01.2016
Bachelor of Science - Information Technology
Sabarmati
06.2009 - 05.2012
HSC - Science
Bhavans
06.2007 - 03.2009
SSC -
St Joseph's High School
04.2001 -
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