ABHIJIT DEY

1. Leading delivery, transition, and operational excellence initiatives, focusing on customer service, people management, capability development, and operational efficiency.

2. Monitoring process performance, identifying improvement areas, and implementing measures to enhance customer experience while adhering to SLAs.

3. Planning and overseeing new client transitions, providing strategic insights to ensure smooth on-boarding and client satisfaction.

4. Mapping business requirements, developing processes in line with guidelines, and implementing measures to maximize operational efficiency.

5. Measuring and implementing resource deployment plans for clients, ensuring cost targets were met and productivity goals achieved.

6. Delivering business services within agreed timelines, quality standards, and contractual commitments.

7. Managing proactive communication with stakeholders, addressing process updates, business risks, challenges, and highlights.

8. Analyzing critical data to develop strategic solutions during project rollouts and throughout project lifecycles.

1. Lead, manage and drive the Sr Auditors.
2. Drive operational excellence & achieve overall efficiency of business process.
3. Analyze process related business requirements.
4. Drive Lean across the projects.
5. Automate the high cost effective and redundant areas.
6. Conduct audit as per schedules.
7. Highlight the business/financial risk areas on time.
8. Work closely with the department heads.

1. Leading & managing the entire Operations- Production, Quality and Transition.
2. Driving Process Excellence across all functions.
3. Ensuring delivery of projects on time from different functions.
4. New client acquisition and planning for on-boarding & transition.
5. Quarterly Cost budgeting for the entire project.
6. Driving the Lean process in the project through the function heads.
7. Leading internal audit initiatives for the project.

1. Build & manage Ops systems & processes.
2. Maximize utilization of resources using lean control principles.
3. Review & revise quality performance standards periodically.
4. Manage escalations & develop client relationship through regular meetings.
5. Maximize profit by controlling cost & meet departmental revenue target.
6. Analyze & prepare functional performance reports.
7. Ensure seamless communication between departments & assist in departmental audit process.

1. Lead the process & ensure delivery as per agreed standard & SLA.
2. Shift management- Work distribution, shift allocation (work roster) & resource management.
3. Client management- Email handling, updating SOP & sharing weekly work status report with client & management.
4. Manage & resolve issues related to work processing/resource utilization/client management.
5. Analyze team performance & provide timely feedback during One-On-One discussion
6. Training-need-analysis & arranging refresher training sessions.

1. Worked on Google AdWords
2. Daily Bid Setting

3. ROI Analysis
4. Data Analysis

1. Lead the process & ensure delivery as per agreed standard & SLA.
2. Shift management- Work distribution, shift allocation (work roster) & resource management.
3. Client management- Email handling, updating SOP & sharing weekly work status report with client & management.
4. Manage & resolve issues related to work processing/resource utilization/client management.
5. Analyze team performance & provide timely feedback during One-On-One discussion
6. Training-need-analysis & arranging refresher training sessions.

1. Working on Accounts Payable and Accounts Receivable.
2. Working on Bank Reconciliation.
3. Running report and clearing the Open items for the designated GL Accounts.
4. Creating and Issuing Invoices for the Agency Billed policies.
5. Entering and posting the EFT & ACH Cheques.
6. Weekly Payroll Processing.
7. Policy and Claim Processing.

1. Financial Accounting- SAP
2. Vendor Invoice processing.
3. Intercompany Reconciliation.
4. Preparing Vendor Payment Proposals.
5. Vendor Payment Reconciliation.
6. Monthly Accrual Booking.