Summary
Overview
Work History
Education
Skills
Academicqualification
Personal Information
Languages
Disclaimer
Languages
Timeline
Generic
Abhijit Dey

Abhijit Dey

AGARTALA

Summary

To have various skills and knowledge in the field of microfinance services, like implementing them to make a position and contribute to an organization for dynamic development and facing challenges in this sector. And willing to lead and work collaboratively with colleagues to successfully achieve goals and expectations of the organization. Highly organized and detail-oriented administrative professional excels in office management and special projects. Resourceful and adaptive team leader with expertise in project management, financial tracking, customer relationship management and marketing. Results-oriented strategic planner with extensive knowledge of industry practices.

Overview

16
16
years of professional experience

Work History

ADM

VFS CAPITAL LTD.
Agartala
03.2024 - Current
  • Developed and maintained strong relationships with key customers, resulting in increased loyalty and repeat business.

Area Manager

Lahanti Lastmile Service PVTLTD.
Agartala
07.2023 - 02.2024
  • Developed and implemented new procedures that improved branch efficiency by 100%.
  • Managed branch operations, including scheduling staff and coordinating customer visits.
    Performed daily branch audits to ensure accuracy of customer accounts and cash balances.
    Developed and implemented new procedures that improved branch efficiency by 100%.

ADM

VFS CAPITAL LTD
Agartala
07.2022 - 06.2023
  • Developed and maintained strong relationships with key customers, resulting in increased loyalty and repeat business.

Territory Quality Manager/ Project Manager

SATIN CREDIT CARE NETWORK LTD.
12.2020 - 06.2022
  • Developed training materials and conducted training sessions for customer service staff, resulting in improved customer service quality.

Territory Manager

L&T Financial Services
Agartala
12.2016 - 06.2020
  • Developed training materials and conducted training sessions for customer service staff, resulting in improved customer service quality

Area Manager

Annapura Microfinance PVT LTD
Agartala
04.2016 - 11.2016
  • Handled customer complaints calmly and professionally,

    resolving customer issues in a timely manner Created reports and documents as requested by the office manager

Training Quality Manager

HDFC Bank Sustainable Livelihood initiative
Agartala
11.2013 - 01.2016
  • Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service

    . Utilized sales techniques and strategies to build customer relationships and close sales, resulting in a 95% increase in sales

Branch Manager

ASA International India MicroFinance Pvt.Ltd.
Assam
08.2010 - 10.2013
  • Greeted customers in a friendly and professional manner

    Handled customer complaints calmly and professionally,

    resolving customer issues in a timely manner Created reports and documents as requested by the office manager

Branch Manager

Bandhan Financial Services Pvt.ltd.(now Bandhan Bank)
Agartala
04.2008 - 03.2010
  • Managed branch operations, including coordinating customer visits and details.
  • Developed and maintained strong relationships with key customers, resulting in increased loyalty and repeat business.
  • Led a team of quality engineers to complete a major quality assurance project on time and within budget.

Education

Bachelor of Arts - Arts.

Tripura University
Tripura University
07-2005

Skills

  • Marketing knowledge
  • Insurance
  • JLG & SHG formation
  • Survey
  • Target setting
  • Team Handling
  • Cross verification of documents
  • Team oriented professional
  • Good Communication and dealing
  • Pressure and Tour working habits
  • Executive Support
  • Employee Supervision
  • Office Administration
  • Staff Management
  • Team Collaboration
  • Business Development
  • Office Management
  • Financial Leadership

Academicqualification

Graduationfrom MBB College Under Tripura University year of passing 2005

Personal Information

  • Father's Name: Kanu La lDey
  • Date of Birth: 05/02/1983
  • Nationality: Indian
  • Marital Status: Married
  • Religion: Hinduism

Languages

Bengali, English & Hindi

Disclaimer

I hereby declare that the above furnished details are true to the best of my knowledge and belif and I shall abide by the rules an regulation of the Organization.

Languages

Bengali
First Language
English
Beginner
A1
Hindi
Beginner
A1

Timeline

ADM

VFS CAPITAL LTD.
03.2024 - Current

Area Manager

Lahanti Lastmile Service PVTLTD.
07.2023 - 02.2024

ADM

VFS CAPITAL LTD
07.2022 - 06.2023

Territory Quality Manager/ Project Manager

SATIN CREDIT CARE NETWORK LTD.
12.2020 - 06.2022

Territory Manager

L&T Financial Services
12.2016 - 06.2020

Area Manager

Annapura Microfinance PVT LTD
04.2016 - 11.2016

Training Quality Manager

HDFC Bank Sustainable Livelihood initiative
11.2013 - 01.2016

Branch Manager

ASA International India MicroFinance Pvt.Ltd.
08.2010 - 10.2013

Branch Manager

Bandhan Financial Services Pvt.ltd.(now Bandhan Bank)
04.2008 - 03.2010

Bachelor of Arts - Arts.

Tripura University
Abhijit Dey