Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Certification
Timeline
Generic
Abhijit Dey

Abhijit Dey

Professional Cloud Architect
Virar West

Summary

A Certified GCP - Professional Cloud Architect with a proven track record of success. Demonstrated expertise as a Technical Software Architect specializing in designing, developing, and implementing complex software solutions. Possessing a deep understanding of system architecture, cloud technologies, and full-stack development, I effectively address both business needs and technical requirements. Skilled at leading cross-functional teams and providing guidance on technical decisions to ensure scalability, performance, and maintainability of software systems. I excel at balancing high-level strategic vision with hands-on technical execution. My passion lies in driving software excellence, enhancing system architecture, and fostering innovation within development teams. Committed to delivering cutting-edge solutions that exceed business goals while adhering to industry best practices.

Overview

17
17
years of professional experience
2008
2008
years of post-secondary education
1
1
Certification
4
4
Languages

Work History

AVP - IT

HDFC Bank Ltd.
04.2019 - Current
  • Managing multiple projects covering Software delivery, Integration Production and Infra Support of HDFC Bank on premise.
  • Managed projects within the portfolio end to end which includes Project Planning,Design, Budget, Staffing, Risk and Issue mitigation through effective governance.
  • Lead cross-functional teams of engineers, developers, and QA professionals to deliver high-quality software products.
  • Develop and execute project plans, resource allocation, and risk management strategies.
  • Collaborate with stakeholders to gather requirements, define project scope, and ensure timely delivery.
  • Implement Agile methodologies and DevOps practices to improve efficiency, quality, and reliability.
  • Manage budgets, track expenses, and ensure cost-effective delivery.
  • Manage project due diligence, scope management, cost estimation, schedule estimation and resource loading.
  • Manage the Onshore/Offshore Model of Global Delivery.
  • Provide effective leadership, guidance, and support to the team.
  • Conduct Bi-Weekly/Monthly Performance Delivery Review with key Stakeholders and discuss over project delivery/metrics in detail.
  • Proactively identify process improvement areas and formulate service improvement plans, to facilitate productivity improvement and cost savings to both customer and the organization.
  • In-depth knowledge of software development lifecycle (SDLC) processes, agile methodologies, and continuous integration/continuous delivery (CI/CD) practices.
  • Manage project resourcing to plan and ensure that all new position is fulfilled in timely manner.
  • Expertise in Vendor, Change, Incident and Problem Management.
  • Timely response to all issues and escalations by relevant stake holders.
  • Work closely with different teams to evaluate project requirement and schedule, Plan, co-ordinate and prioritize various project tasks and manages timelines.
  • Perform project closure task which includes sign off on deliveries.
  • Manage internal and external audit i.e RBI CSITE.
  • Extensively worked on fixing Vulnerabilities.
  • Perform appraisal for team members.
  • Identify Development plan for team members based on their area of interest and in line with organizational needs.
  • Analyzed data to identify areas of improvement, implementing changes that resulted in greater operational efficiency.
  • Successfully managed change within the organization, ensuring smooth transitions during periods of restructuring or process improvements.
  • Established policies and procedures that improved operational efficiency within the organization.
  • Maintained compliance with industry regulations by implementing risk mitigation measures and maintaining accurate documentation.
  • Managed projects efficiently, ensuring timely delivery and high-quality results.
  • Enhanced team productivity by providing training and mentorship to junior staff members.
  • Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.
  • Led initiatives focused on employee engagement, resulting in higher retention rates and improved workplace morale.

Team Lead

Capgemini Technology Services India Ltd.
06.2015 - 03.2019
  • Managed team of 10 resources of Onsite and Offshore team of Production/Infra supporting 24.
  • Providing support to more than 200+ servers, window, linux, AIX.
  • Implementation, upgrade, and production support as per the agreed SLA.
  • Hands on experience on Oracle, Sql Server database and Linux and windows OS.
  • Planning activities, scheduling resources, execution and monitoring of major activities.
  • Supporting NA, APAC, Europe and LATAM regions.
  • Scheduling, planning and implementation of minor projects within defined SLA.
  • Resources management in terms of leaves, allowances, appraisal.
  • Client Interaction and SPOC of offshore team
  • Make sure team is providing solution as per the agreed SLA with the client
  • Scheduling, planning and implementation of minor projects within defined SLA
  • Providing Root Cause Analysis of major issues and suggesting permanent fix to the problems.
  • Problem management, doing analysis of recurring issues and implementation of automation to resolve recurring issues and doing pro-active monitoring to avoid major downtime of the applications.
  • Was instrumental in reducing the production alerts by implementing kaizen ideas which help project in effort saving.
  • Handling ISO audits and internal audits.
  • Scheduling trainings and mentoring team in new technologies.
  • Planning and execution for major production release,Disaster Recovery test so that It is completed successfully.
  • Prepare monthly, weekly, reports for the client and internal management.
  • Handling budget and resource utilization to the maximum benefit.
  • Manage Application Implementation, maintenance, upgrade and configurations.
  • New application setup and configuration, deployment, maintenance, patching etc
  • Team was awarded Star of the quarter twice in 3 years and was also nominated for the CEO award.
  • Attrition is reduced by implementing various team building exercises.
  • Trained Yellow Belt for reduction of production incident by implementing various method of accurate monitoring and correcting long running issues.

Senior Engineer

Rinira Technology Pvt. Ltd.
11.2011 - 05.2015
  • Production/Application Support based on .NET and SQL
  • Responsible for tracking of trouble tickets and resolution of escalated incidents
  • Troubleshooting and testing of web applications to resolve all reported issues with applications
  • Working and monitoring Production and App, web and Database Servers
  • Working on software product related issues verifying various types of issues with the software and providing real time support to clients
  • Testing software, verifying whether it's a bug and providing Data Fix for resolution
  • Testing of web based and Client-Server applications with the effective use of QA and Manual Testing practices
  • Defect Tracking Tool
  • Excellent inter personal, communication and customer facing skills
  • Enhancement of the application and testing
  • Working with Clients on daily basis for the issues in Production as well as QA or Staging
  • First Point of Contact for Developers, QA and BA's for any issues related in
  • Vastly experienced with working with International clients (USA/UK)
  • Expertise in Incident Management, Defect Management, change management and Problem Management
  • Daily/Weekly/Monthly reporting for clients
  • Successfully completed the multiple major releases of 3 major travel applications
  • Due to excellent support, client provided additional business to the organization

System Analyst

Arctern Consulting Pvt. Ltd.
10.2010 - 10.2011
  • Worked for American Client Volt information services who provides web application for procurement purposes to clients like Pfizer, UTC, Wellsfargo etc
  • Defect management and Bug Reporting using Empirix Enterprise/Altiris tool
  • Work on client cases on Production sites and performing duties of SCM
  • Re-creating the issue in the QA Environment as well as for the upcoming releases of the software
  • Working with Clients on daily basis for the issues in Production as well as QA
  • First Point of Contact for Developers, QA and BA's for any issues related in production apart from Clients and onsite
  • Running SCM for the solved issues in Microsoft Server Tool 2005/2008 and certifying the fixes
  • Daily Meeting with onsite/clients as well as managing the Team
  • Performing UAT for QA as well as for the clients
  • Awarded best performer for 3 consecutive quarter

Technical Support Advisor

Hutchison 3 Global Services Pvt. Ltd.
08.2008 - 10.2010
  • Troubleshooting Broadband and handset issues
  • Dealing with network fault raising trouble tickets
  • Establishing Internet connection
  • Troubleshooting Modem and PC
  • Configuring Email Clients
  • Establishing connection with Routers and Mifi devices
  • Troubleshooting Routers and Mifi devices
  • Received several awards for performance

Convergys India Services Pvt. Ltd.
08.2007 - 07.2008
  • Worked for client AT&T who is one of the largest mobile and internet provider with various data cards available in the market
  • It Involved Troubleshooting DSL internet connection
  • Troubleshooting PC and laptop
  • Creating Home network connection with routers like Linksys, Belkin, D-Link, E-Wire and Westell Versalink
  • Received several awards for performance

Education

B. Tech - Electronics and Telecommunication

Yashwantrao Chavan Maharashtra Open University
Mumbai
11-2008

Skills

  • GCP Certified - Professional Cloud Architect

  • Websphere

  • WebLogic

  • Apache Tomcat

  • HIS

  • IIS

  • Oracle DB

  • SQL

  • AIX/Linux

  • Cassandra DB

  • Rabbit MQ

  • JIRA

  • Service now

  • Bugclipper

  • Autosys

  • CyberArk

  • Appdynamics

  • Logscan

  • Ticketing tools

  • Approval Systems

  • Procurement Tools

Accomplishments

  • Successful automation projects completed
  • Expertise in setup, go live and support for Banking Applications
  • Expertise in SSL certificate management
  • Successful upgradation and migration of Application and application Infrastructure
  • Successful renewal of multiyear contracts of major projects resulting in ARR growth
  • Successful go-live New projects within Timeline
  • Maintained 99% SLA for all the projects without any major escalation
  • Consistently achieved 10% efficiency, incident and alerts reduction every quarter
  • CSITE Audit and compliance timely reporting

Personal Information

  • Date of Birth: 12/12/84
  • Marital Status: Married

Certification

GCP - Professional Cloud Architect

Timeline

GCP - Professional Cloud Architect

12-2024

AVP - IT

HDFC Bank Ltd.
04.2019 - Current

Team Lead

Capgemini Technology Services India Ltd.
06.2015 - 03.2019

Senior Engineer

Rinira Technology Pvt. Ltd.
11.2011 - 05.2015

System Analyst

Arctern Consulting Pvt. Ltd.
10.2010 - 10.2011

Technical Support Advisor

Hutchison 3 Global Services Pvt. Ltd.
08.2008 - 10.2010

Convergys India Services Pvt. Ltd.
08.2007 - 07.2008

B. Tech - Electronics and Telecommunication

Yashwantrao Chavan Maharashtra Open University

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Abhijit DeyProfessional Cloud Architect