Abhijit Ghodke

1. Network Design & Architecture

• Led the design and architecture of network systems to enhance organizational efficiency. Managed teams to ensure successful implementation of network strategies. Oversaw the integration of innovative network solutions to drive business growth.
• Engineered innovative network architectures to facilitate seamless transitions for clients from Verizon core MPLS cloud to multi-data center connected alternatives.
• Architected and implemented robust client connectivity infrastructure to improve network efficiency, leveraging managed services, MPLS circuits, and site-to-site VPNs via Equinix and Megaport.
• Refined local preference settings and metric values for backup circuits, promoting effective primary circuit operation and minimizing reliance on backup systems.

2. Implementation & Security Engineering

• Executed circuit turn-ups in collaboration with Verizon, ensuring seamless migration between MPLS clouds using GRE over IPsec design.
• Implemented secure communication channels by creating IPSec encrypted GRE tunnels connecting Customer Premises Equipment (CPE) to data centers.
• Designed and implemented secure tunnels between datacenter routers and CPEs, utilizing IPSec encryption to enhance data protection.

3. Global Operations & Incident Management

• Oversaw management of network devices across FIS datacenters in USA, EMEA, and APAC regions.
• Oversaw performance monitoring of router firewalls and load balancers using the CA Spectrum tool.
• Diagnosed and resolved MPLS WAN connectivity issues to ensure seamless network performance.
• Generated and submitted technical assistance requests to Cisco and Juniper, addressing equipment failures and initiating RMA processes.

4. Governance, Compliance & Mentorship

• Facilitated adherence to change management protocols by preparing comprehensive risk assessments and configuration reviews.
• Created and delivered training sessions to equip new joiners with essential skills for project readiness.

1. Strategy & Organizational Integration

• Significant contribution to ONE NOC Initiative to merge Capital Market and Banking Solutions.
• Developed and implemented a single set of operational standards through integration of FIS and Sungard NOC, prioritizing quality and efficiency.
• Facilitated the identification and standardization of NOC SOPs in partnership with NOC leadership, monitoring adherence by NOC L2 team.

2. Implementation & Quality Assurance (Turnover)

• Developed and executed NOC turnover validation process, ensuring systematic validation checks for all new installations from engineering and implementation teams prior to operational support turnover.
• Oversaw validation processes for new installs, ensuring compliance with NOC turnover standards to enhance operational efficiency.
• Collaborated with tools team to enhance monitoring capabilities and resolve related issues.

3. Operational Management & Escalation

• Coordinated daily activities within the NOC and prioritized escalated cases for swift resolution to enhance operational efficiency.
• Managed communication and support processes for escalations between offshore NOC team and US/Manila team, enhancing collaboration and response efficiency during US night shift.
• Oversaw NOC leadership initiatives to provide timely support and attention for critical client-reported issues, ensuring operational continuity.
• Coordinated support activities for NSD EMEA and FIS Service Desk, ensuring effective resolution of customer inquiries and issues.

4. Incident Resolution & Continuous Improvement

• Analyzed network incidents and systematically assigned corresponding problem tickets to specialized network groups for efficient resolution.
• Conducted thorough analysis of alarm reports and coordinated with technical teams to implement solutions for recurring incidents.
• Streamlined daily documentation of network changes, enabling network teams to quickly identify incidents and improve overall resolution time.
• Analyzed existing processes and proposed automation initiatives to enhance client support efficiency and effectiveness.

• Designed and Documented various new network layouts using Microsoft Visio tool for diff. customers migrating them from existing Verizon core MPLS cloud to a different core MPLS cloud that connects to various datacenters which hosts several applications that customers access for their production traffic.
• Performed circuit turn-ups with Verizon on the call and migrated circuits between two different MPLS cloud based on GRE over IPSEC design.
• Turning up new circuits by creating IPSEC encrypted over GRE tunnels between CPE and Datacenters
• Configured Layer 3 VPN on Datacenter routers creating a separate VRF for every customer and creating a tunnel between Datacenter router and CPE which is encrypted using IPSEC.
• Tuned Local Preference and Metric values for backup circuits, for the Datacenters to use the primary circuit and use the backup only if the primary goes down which helps reducing the cost by less usage of the backup.
• Troubleshooting and configuration MPLS WAN Connectivity.
• Managing network devices in FIS's Datacenter at different locations of USA, EMEA and APAC regions.
• Monitoring performance of Router, Firewall and Load balancer with a tool named Solarwind.
• Follow change Management process and prepare the risk assessment and configuration review.
• Create technical assistance requests with vendors like Cisco and Juniper and raise the RMA if replacement is required.
• Responsible for following up and taking action on the tasks assigned to NOC e.g. Kiwi back-up failure, Network Changes, regular update on the progress of incident tickets and work orders and Keep customers informed on incident/change status and progress as per defined norm or service level requirements.

1. Payroll & Tenure

• On Roll of Tata Communications Ltd (Since April 2014).
• On Roll of Lobo Staffing Solutions Pvt. Ltd (From June 2013 to April 2014).
• Teleglobe is a tier-1 ISP acquired by TATA Communications Ltd.
• Working in shifts in order to provide 24x7 support for IPNOC customers and internal teams.

2. Core Network Engineering & Traffic Management

• Working on exterior gateway protocols (BGPv4) and manipulating various attributes to serve customer’s needs, enhancing internet connectivity and traffic balancing.
• Attending to connectivity and throughput problems regarding the public and private networks of various customers whom Teleglobe has provided IP transit services.
• Attending to alerts and problems pertaining to peering links with various Tier-1 ISPs across different continents.
• Resolving customer problems such as circuit outages, latency to specific destinations, and packet loss on specific internet paths or prefixes.

3. Monitoring & Infrastructure Maintenance

• Attending to backbone and equipment alerts generated by monitoring tools and engaging respective transmission providers or site technicians to resolve outages.
• Attending system-generated trouble tickets for proactive monitoring of customer circuits.
• Engaging site techs and cable systems/consortiums (e.g., SMW3/4, APCN, EAC, JUS) and testing backbone links to restore major outages.

4. Incident Management & Coordination

• Generating trouble tickets for customer-reported problems—including circuit outages, packet drops, and latency—and ensuring customers are updated at regular intervals.
• Coordinating with different transmission service providers for the restoration of customer circuits affected by provider-side issues.

1. Infrastructure Scope & Provisioning

• Managing a network of more than 3,600 Base Stations across India, including operations and service provisioning of the WiMax network.
• Configuration and troubleshooting of various network devices, including WiMax devices and RF backbone links.
• Performing technical activities such as Feasibility and Migration in coordination with other NOC departments and local data teams.

2. Monitoring & L2 Technical Support

• Monitoring WiMax Base Stations using WhatsUp Gold, Cacti alerts, and NMS (Network Management System).
• Monitoring MRTG of Backhaul for WiMax BS, triggering bandwidth (BW) augmentation requests with engineering teams based on sector or BH utilization.
• Providing L2 level support for Base Stations from multiple vendors (WiMax, Radwin, Motorola, Ceragon, Aparto).
• Delivering L2 troubleshooting for Enterprise customer circuits to ensure SLAs are maintained for services including VPN, SILL, STDILL, and Ethernet.

3. Incident Resolution & Escalation

• Conducting Fault Isolation and Troubleshooting for existing WiMax base stations and customers, providing real-time online support to onsite engineers.
• Resolving critical network issues such as Service Outages, Packet Drops, and Latency.
• Attending RAMP Trouble Tickets, Viznet, and BMC Remedy docket management, ensuring all issues are closed within the Mean Time to Repair (MTTR).
• Escalating issues to appropriate support organizations as required per documented guidelines and managing cases to closure.

4. Reporting & Performance Management

• Responsible for publishing the DFR (Daily Fault Report) and Daily Alarm Reports.
• Generating weekly and monthly performance reports, including outage and packet drop analysis, for management review.

• Huawei (TATA/Reliance/Aircel) ZTE (BSNL/MTS)
• RF/RFI survey of Huawei sites
• Material receive on Huawei sites
• Provide Material details to customer
• BTS installation on Huawei-BTS3900 & BTS 3900A sites
• Commissioning & E1 punching on Huawei BTS sites
• Provide quality of work according to customer requirement
• In using the site Analyzer (Agilent/Bird) for measurement of VSWR.
• Finalizing AT process by removing all punch point
• Worked in TATA RNC to rectify alarms on site by coordinating with site engineer
• Successfully completed Huawei Training program For SOP.
• MW installation & commissioning of 0.3, 0.6, 1.2, 1.8 antenna.
• BTS ZXSDR B8200 installation on sites.
• Successfully completed ZTE training program for installation & commissioning.
• Duration : 1 year
• Role : I&C Engineer, Quality engineer & BSS engineer