Abhijit Ghosh
Kolkata
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
19
19
years of professional experience
Work History
Retail Business Owner
The Floral World
Kolkata
01.2021 - Current
- Monitored customer service standards in order to maintain high levels of customer satisfaction.
- Performed regular maintenance checks on equipment used within the store.
- Established pricing policies based on market research, profit goals, and cost analysis.
- Maintained organized records of purchases, returns, refunds, discounts.
- Cultivated relationships with vendors and suppliers to ensure quality products at competitive prices.
- Solved customer complaints quickly and efficiently while maintaining a professional demeanour.
- Researched new products and services to add to the store's inventory.
- Responded promptly to customer inquiries regarding products or services offered by the store.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Analyzed financial data, such as sales records and income statements, to identify areas of improvement.
- Manage the Daily operation of Retail Store
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
Business Owner
Om Construction
Kolkata
06.2011 - 02.2020
- Negotiated contracts with vendors for supplies and services.
- Resolved conflicts between employees or suppliers in a timely manner.
- Ensured compliance with all local laws and regulations related to the business operations.
- Monitored cash flow to ensure proper budgeting of resources.
- Developed relationships with key stakeholders, such as suppliers and vendors, in order to secure advantageous terms for the company.
- Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
Senior Sales Associate
Reliance Retail Limited
Kolkata
10.2008 - 05.2011
- Worked as a SSA at Reliance Digital Store in IT Department to lead a team of 5 SA
- Increase Sale of Department
- Upselling & cross selling
- Achieve Daily & Monthly Sales Target with Team
- Daily Sales Report
- Merchandise of Product
- Categorise & Layout of Product
- Create Offers
Demo Centre Executive
HP Sales India Pvt. Ltd.
Kolkata
05.2007 - 09.2008
- Worked as a DCE to give Demonstration of various Low or high end printer of Hewlett Packard
- Increase sale of allotted Centre
- Corporate Visit to close Sale
- Achieve Daily & Monthly Sales Target
- Daily Sales Report
- Merchandise of Product
Retail Sales Executive
Microsoft India
Kolkata
09.2005 - 04.2007
- Worked as a Executive to give Demonstration of the Software Media Centre.
- Upselling & cross selling
- Achieve given Monthly Target
Education
Some College (No Degree) -
Bijoyghar Jyotish Roy College
KolkataHigh School Diploma -
Andrews High (HS) School
Kolkata01-1999
Skills
- Marketing expertise
- Sales strategy development
- Employee Training
- Business Networking
- Customer Service
- Talent Allocation
- Staff Management
- Business Development
- Sales strategics
- Purchasing and planning
- Issue Resolution
- Sales Development
- Vendor Relationship Management
- Negotiation
Policestation
KASBA
Postoffice
EKTP
Personal Information
- Father's Name: ASHOK KUMAR GHOSH
- Date of Birth: 11/06/1981
- Gender: MALE
- Nationality: INDIAN
- Marital Status: MARRIED
- Religion: HINDU
Languages
Bengali
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
References
References available upon request.
Timeline
Retail Business Owner
The Floral World
01.2021 - Current
Business Owner
Om Construction
06.2011 - 02.2020
Senior Sales Associate
Reliance Retail Limited
10.2008 - 05.2011
Demo Centre Executive
HP Sales India Pvt. Ltd.
05.2007 - 09.2008
Retail Sales Executive
Microsoft India
09.2005 - 04.2007
Some College (No Degree) -
Bijoyghar Jyotish Roy College
High School Diploma -
Andrews High (HS) School
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