ABHIJIT KADU
AMRAVATI
Summary
Solution-oriented Service and Support Engineer recognized for high productivity and efficiency in task completion. Possess specialized skills in technical troubleshooting, customer support management, and system optimization. Excel at communication, problem-solving, and adaptability, ensuring successful resolution of complex technical issues and enhancing customer satisfaction. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
5
5
years of professional experience
Work History
Service and Support Engineer
PROPIX TECHNOLOGIES PVT. LTD.
PUNE
09.2019 - Current
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Trained end-users on new technologies and systems to enhance their understanding and efficiency.
- Assisted with the development of technical support documents and procedures.
- Facilitated communication between technical and non-technical stakeholders to ensure clear understanding of issues.
- Performed regular maintenance tasks on customer systems including patching and updating software.
- Diagnosed and resolved technical issues for clients in a timely manner, ensuring minimal downtime.
- Utilized advanced technical expertise to improve support processes and streamline customer service actions.
- Resolved customer inquiries via telephone, email or online chat sessions.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Maintained positive working relationship with fellow staff and management.
- Provided technical assistance to customers in resolving hardware and software issues.
Education
Bachelor of Science - SCIENCE
SHRI SHIVAJI SCIENCE COLLEGE
AMRAVATI01-2013
Master of Science - Computer Applications Development
MANIPAL UNIVERSITY
JAIPURSkills
- Database administration
- System diagnostics
- Application support
- Hardware maintenance
- Training and mentoring
- Operating systems
- Software installation
- Remote support expertise
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
References
References available upon request.
Timeline
Service and Support Engineer
PROPIX TECHNOLOGIES PVT. LTD.
09.2019 - Current
Bachelor of Science - SCIENCE
SHRI SHIVAJI SCIENCE COLLEGE
Master of Science - Computer Applications Development
MANIPAL UNIVERSITY
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