Summary
Overview
Work History
Education
Skills
Timeline
Affiliations
Languages
Generic
Abhijit Kashyap

Abhijit Kashyap

Bengaluru

Summary

Results-driven Program Manager and Central Operations Leader with 12+ years of experience across e-commerce, quick commerce, and recommerce. Skilled in driving new initiatives, optimizing operations, and ensuring successful project delivery. Strong expertise in financial management, budgeting, procurement, and contracting, with a proven ability in strategic planning, risk management, and stakeholder engagement. Recognized for leveraging data analytics and KPIs to identify risks, improve recovery processes, and accelerate business growth through scalable technical and operational solutions. Proficient in logistics analysis, inventory control, and end-to-end supply chain performance management, combining leadership, problem-solving, and adaptability to deliver results consistently.

Overview

12
12
years of professional experience

Work History

Program Manager - Recommerce

Amazon
Bangalore
09.2025 - Current
  • Led programs to resell and reuse unsellable inventory, including returns, overstock, and removals, driving value recovery, and supporting the circular economy.
  • Managed vendor partnerships and negotiations with liquidation and refurbishment partners, ensuring SLA adherence, improving recovery processes, and optimizing margins.
  • Developed and standardized SOPs for reverse logistics, refurbishment, and resale readiness, reducing operational defects, and improving process efficiency.
  • Collaborated cross-functionally with fulfillment centers, finance, legal, and selling partners to launch scalable removal and resale programs.
  • Designed and tracked KPIs to monitor liquidation, refurbishment, and resale performance, identifying risks and opportunities to improve recovery outcomes.
  • Drove process improvements in product recovery and removal workflows, reducing costs, and improving inventory recovery cycle times.
  • Built and launched technical and non-technical solutions, such as reporting dashboards and vendor management tools, to enhance visibility and scalability.
  • Expanded recommerce growth by strengthening vendor networks, and introducing new resale channels for recovered inventory.

Senior Manager II - Lead Control Tower & Planning

Zepto
Bangalore
12.2022 - 09.2025
  • Implemented real-time IoT temperature monitoring across 24 cold warehouses by negotiating device costs by 50%, while ensuring long-term commitments.
  • Increased freezer compliance from 67% to 87%, chiller compliance from 65% to 86%, and reduced full dock rejections by 91%.
  • Directed a 12-member pan-India control tower, ensuring standardized operations, real-time visibility, and compliance with SLA targets; built automated dashboards and governance reports, enabling faster, data-driven decisions.
  • Led cross-functional teams to standardize processes and resolve systemic issues for improved accuracy.
  • Delivered 98%+ fill rates, reduced D2S by 30–50%, vehicle TAT at 95%+, and sustained operations during peak demands.

Senior Manager - Lead Control Tower

Capiter
Cairo
12.2021 - 12.2022

Manager II - Zonal Lead - Grocery Control Tower

Flipkart
Bangalore
08.2018 - 12.2021

Warehouse Operations Manager

Decathlon
Gurgaon
12.2015 - 08.2018

Senior Procurement Officer

SoftwareOne
Gurgaon
09.2013 - 12.2015

Education

PGP - Data Science & Business Analytics

University of Texas
Austin
08-2025

MBA - Logistics And Supply Chain Management

University of Petroleum And Energy Studies
Dehradun
06-2013

BCA - Computer Programming

Graphic Era University
Dehradun
06-2010

Skills

  • High-Volume Operations Management
  • Central Control Tower Design & Oversight
  • Vendor Management
  • Vendor Negotiations
  • Change Management
  • Cross-Functional Leadership
  • Data Analytics & Reporting
  • KPI Governance & Dashboard Design
  • Problem Solving
  • Project Management
  • Process Improvement
  • Operations Strategy Development

Timeline

Program Manager - Recommerce

Amazon
09.2025 - Current

Senior Manager II - Lead Control Tower & Planning

Zepto
12.2022 - 09.2025

Senior Manager - Lead Control Tower

Capiter
12.2021 - 12.2022

Manager II - Zonal Lead - Grocery Control Tower

Flipkart
08.2018 - 12.2021

Warehouse Operations Manager

Decathlon
12.2015 - 08.2018

Senior Procurement Officer

SoftwareOne
09.2013 - 12.2015

PGP - Data Science & Business Analytics

University of Texas

MBA - Logistics And Supply Chain Management

University of Petroleum And Energy Studies

BCA - Computer Programming

Graphic Era University

Affiliations

  • Strategic Games
  • Travel & Exploring New Cultures

Languages

  • Hindi
  • English

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Abhijit Kashyap