Abhijit Kumar

• Strategic Account Management: Manage end-to-end relationships with key eCommerce and quick commerce platforms, ensuring the seamless execution of business strategies and the delivery of excellent customer experiences.
• End-to-End Project Management: Oversee the entire project lifecycle, including campaign planning, execution, and performance analysis across multiple platforms, ensuring targets are met and KPIs are exceeded.
• Revenue Optimization: Drive growth through identifying opportunities for revenue generation and cost efficiencies, negotiating favorable terms, and optimizing listings and marketing strategies across various eCommerce platforms.
• Advertising and Campaign Management: Develop, execute, and monitor digital advertising campaigns to maximize product visibility and sales performance on leading platforms.
• Negotiation & Stakeholder Collaboration: Negotiate contracts, advertising terms, and promotional placements with platform representatives to ensure alignment with overall sales goals and marketing strategies.
• Data-Driven Insights & Reporting: Provide detailed analysis of platform performance, track key metrics (sales, conversion rates, customer engagement), and provide actionable insights to senior management for future strategies.
• Cross-Functional Collaboration: Serve as the point of contact for internal teams to ensure alignment and execution of strategies across all platforms.
• Customer Experience & Satisfaction: Actively work with platform partners to ensure customer satisfaction through timely issue resolution, proactive relationship management, and continuous optimization of the user experience.
• Market Research & Trend Analysis: Conduct market research to stay on top of industry trends, competitor strategies, and emerging platforms, providing a competitive edge for the business.

• Strategic Partnerships: Built relationships with e-commerce platforms to drive growth.
• Sales & Profit Management: Managed P&L, sales, pricing, and margins to meet targets.
• Inventory & Operations: Streamlined inventory and operations to improve efficiency.
• Data-Driven Insights: Analyzed customer data to enhance business strategies.
• Promotions & Campaigns: Planned and executed product promotions and marketing campaigns.

Managed operations across major e-commerce and quick commerce platforms, including:

• E-commerce: Amazon, Flipkart, Meesho, Tata 1mg, Nykaa, Purple, HealthMug, Pharmeasy, Jio Mart
• Quick Commerce: Swiggy InstaMart, Zepto, Blinkit, Dunzo, Big Basket

• Handled problematic shipments and directly reported to the Senior Manager.
• Monitored floor operations, Hub operations, and Sorter operations.
• Managed undelivered shipments for smooth closure and timely processing.
• Ensured timely delivery within the network flow.