Hi, I’m
Abhijit Sambhaji Patil
Application Support Lead
Pune
Summary
A highly experienced Lead Production Support Engineer with nine years of expertise in managing and optimizing critical production environments across healthcare, hospitality, and banking sectors. With a deep understanding of service delivery, customer engagement, and project coordination, I excel in driving operational excellence through cloud technologies, and Agile practices. Certified as an Oracle Certified Java SE 6 Programmer, I bring a robust skill set in incident management, root cause analysis, and proactive issue resolution, ensuring seamless and efficient operations in dynamic, high-pressure environments.
Overview
11
years of professional experience
Work History
Synechron
Lead - Technology
08.2021 - Current
Job overview
- Provided technical and business support for critical applications, ensuring rapid resolution of issues and minimizing downtime
- Managed, maintained, and supported applications and their operating environments, focusing on stability, quality, and functionality in alignment with SLAs
- Conducted start-of-day checks, continuous monitoring, and regional handovers, ensuring uninterrupted operations
- Performed same-day risk reconciliations, assessing the impact of production issues and escalating critical matters to business and technology management promptly
- Developed and maintained comprehensive technical support documentation, facilitating knowledge transfer and adherence to best practices
- Identified opportunities to maximize application potential and enhance operational efficiency, implementing proactive measures to optimize performance
- Ensured proper storage and archiving procedures were in place, maintaining data integrity and regulatory compliance
- Formulated and defined the scope and objectives for complex application enhancements and problem resolution
- Reviewed and developed application contingency plans, ensuring system availability and reliability for users
- Collaborated with development and production support teams to prioritize bug fixes and support tooling requirements, leading to improved system performance
- Participated in application releases, overseeing transitions from development and testing to production, and conducted post-implementation analysis to ensure system design and functionality
- Identified risks, vulnerabilities, and security issues, communicated impacts, and implemented preventive measures to safeguard system integrity
- Acted as a liaison between business users, internal technology teams, and vendors, ensuring clear communication and alignment on support priorities
- Provided coaching and mentorship to junior analysts, ensuring compliance with operational standards and fostering professional growth
- Led support project initiatives focused on stability, efficiency, and effectiveness, driving continuous improvement across the production environment
- Acted as a subject matter expert (SME) to senior stakeholders, providing evaluative judgment based on factual analysis in complex situations
- Ensured adherence to Service Level Agreements (SLAs) while proactively addressing and resolving issues
- Drove compliance with applicable laws, rules, and regulations, applying sound ethical judgment in business decisions and escalating control issues transparently
Cybage Software Pvt Ltd
Senior Production Support Engineer (Hospitality Domain)
02.2018 - 07.2021
Job overview
- Provided L3-level technical support, ensuring stability and quality of GMS applications for a global customer base
- Identified and resolved software bugs, enhancing system functionality and reducing downtime
- Developed and maintained technical support documentation, supporting knowledge transfer and process adherence
- Conducted post-implementation analysis, ensuring system deployment success and driving continuous improvement
- Acted as an advisor to junior engineers, providing coaching and ensuring compliance with operational standards
Cybage Software Pvt Ltd
Production Support Engineer (Healthcare Domain)
02.2017 - 02.2018
Job overview
- Managed and supported healthcare interfaces, focusing on system stability and performance in production environments
- Conducted start-of-day checks and continuous monitoring, ensuring system availability and responsiveness
- Developed technical documentation for interface support, facilitating knowledge sharing and process adherence
- Collaborated with clients and vendors to resolve issues, ensuring seamless communication and effective problem-solving
Santeon India Pvt Ltd
EDI Analyst / Production Support EDI Analyst
06.2014 - 02.2017
Job overview
- Delivered technical and business support for B2B EDI applications, ensuring application stability and meeting client expectations
- Developed and maintained EDI technical support documentation, ensuring accuracy and facilitating knowledge transfer
- Conducted impact assessments and risk analysis for production issues, escalating critical incidents to management when necessary
- Automated EDI map data translation processes, enhancing system efficiency and reducing manual intervention
- Acted as a technical SME, liaising with internal teams and external vendors to ensure successful onboarding of new trading partners
Education
Shivaji University
Bachelor of Engineering from Information Technology
Skills
Java
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge & I bear the responsibility for the correctness of the above-mentioned particulars.
Personal Qualifications
Bachelor of Engineering (Information Technology), Shivaji University, Maharashtra
Timeline
Lead - Technology
Synechron
08.2021 - Current
Senior Production Support Engineer (Hospitality Domain)
Cybage Software Pvt Ltd
02.2018 - 07.2021
Production Support Engineer (Healthcare Domain)
Cybage Software Pvt Ltd
02.2017 - 02.2018
EDI Analyst / Production Support EDI Analyst
Santeon India Pvt Ltd
06.2014 - 02.2017
Shivaji University
Bachelor of Engineering from Information Technology
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