Abhijit Sadhukhan
Quality & Training Manager
Gurgaon
Summary
Working with diligence for the growth of the company, in which employed, thereby contributing to its development and gaining the nuances to thrive in the industry. I am also willing to work with such a group of people who will help me to realize my potential and guide me towards right direction.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Manager Quality & Training
BYLD Group Pvt. Ltd.
02.2024 - Current
- Brand - Dashboard - Weekly and Monthly
- TNI Sessions
- New joiners - Product training
- CRM Integration
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Project Manager (Quality & Training)
Indus Management
01.2021 - 10.2023
- Company Overview: Client: Airtel
- Managing PAN India Trainers and Auditors - to achieve quarterly sales target of Postpaid, Broadband and DTH connections from 220 advisors located across the country
- Preparing WBR and MBR
- Preparing Client review deck to showcase sales targets
- Performing Super audits - To check variance of auditors
- Worked with the team to resolve quality problems, improve operations and provide exceptional customer service
- Monitoring operations to ensure that they meet quality standards
- Recommended adjustments to the production process
- Evaluating current business practices, looking for ways to improve productivity, reduce costs, and make the best use of the business's resources
- Conducting new training batches for new joiners in the organisation - Product knowledge and Certification
- Conducting TNI sessions and mapping the efficacy
- Training MBR
- Preparing Training calendar
- Client: Airtel
Quality Team Leader
Aegis
12.2018 - 11.2020
- Managing 12 Quality Analyst to achieve Client given targets & enhancing Customer experience
- Preparing daily, weekly and MTD Quality reports
- Preparing TNI
- Preparing Client review deck - Monthly reviews
- Conducting Call Calibrations with all the stake holders
- Performing Super Audits of my QA's
- Conducting Quality Sessions with the Bottom Quartile performers and gauging their efficacy
- Supervising team members' work to ensure that they adhere to specifications
- Playing an active role in software testing, following the processes and procedures on the required tools used for observations and testing new and updated systems for bugs and other issues
- Actively participating with team building and group facilitation, compiling and tracking data, preparing training materials
- Established metrics and mentored team members
- Worked with the team to resolve quality problems, improve operations and provide exceptional customer service
- Serving as a consultant to the business or organization, evaluating, planning, and implementing improvements in business processes and practices
- Monitoring operations to ensure that they meet quality standards
- Recommended adjustments to the production process
- Evaluating current business practices, looking for ways to improve productivity, reduce costs, and make the best use of the business's resources
- Analyzed, defined and implemented ideas to maintain efficiency and quality in the work setting
Quality Lead
Concentrix Gurgaon
07.2016 - 11.2017
BPO2
Tata Consultancy Services
08.2010 - 12.2015
- Company Overview: Kolkata/Bangalore/Pune
- Kolkata/Bangalore/Pune
CCE
IBM Daksh
03.2010 - 08.2010
- Company Overview: Kolkata
- Kolkata
Family Business
Arati Trading Company
01.2002 - 01.2010
- Company Overview: Kolkata
- Kolkata
Education
Bachelor of Commerce -
Calcutta University
Higher Secondary Examination - undefined
Calcutta University
I.C.S.E - undefined
Delhi Board
Skills
Performance management
Accomplishments
- RCA - Certified from TCS
- SPS Quality - Project completed.
- TTT Certificate - From Onshore - US Client.
- Completed Transition for Quality - Canadian process in TCS.
- Best Quality Award - Domain: In TCS.
- Quality – Yellow belt certified
- Quality – Green belt certified
Disclaimer
I HEREBY DECLARE THAT THE ABOVE WRITTEN PARTICULARS ARE TRUE TO THE BEST OF MY KNOWLEDGE AND BELIEVE.
Personal Information
- Date of Birth: 03/15/82
- Gender: Male
- Nationality: Indian
Hobbies
Playing Drums, Listening to music, Travelling to new places
Timeline
Manager Quality & Training
BYLD Group Pvt. Ltd.
02.2024 - Current
Project Manager (Quality & Training)
Indus Management
01.2021 - 10.2023
Quality Team Leader
Aegis
12.2018 - 11.2020
Quality Lead
Concentrix Gurgaon
07.2016 - 11.2017
BPO2
Tata Consultancy Services
08.2010 - 12.2015
CCE
IBM Daksh
03.2010 - 08.2010
Family Business
Arati Trading Company
01.2002 - 01.2010
Higher Secondary Examination - undefined
Calcutta University
I.C.S.E - undefined
Delhi Board
Bachelor of Commerce -
Calcutta University
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