Abhijit Sahu
BANGALORE
Summary
Dynamic business development executive with a proven track record at Myntra, driving a 15% revenue increase through strategic account management and effective negotiation. Adept in sales strategy development and customer relationship management, I excel in fostering partnerships and delivering tailored solutions while maintaining a positive attitude and strong communication skills.
Overview
11
11
years of professional experience
Work History
Business development executive (Key Account Manager)
Myntra Design Private Limited
BANGALORE
09.2024 - Current
- Manage a portfolio of high-value accounts, ensuring customer satisfaction and long-term business growth.
- Develop and implement tailored strategies for each client, resulting in a 15% increase in account revenue.
- Negotiate contracts and pricing structures, ensuring mutually beneficial agreements for both clients and the company.
- Collaborate with internal teams (sales, marketing, product) to deliver customized solutions.
- Track and report on account performance, identifying opportunities for improvement and expansion.
- Developed strategic partnerships to enhance brand visibility and market reach.
- Utilized campaign management tools to streamline promotional efforts and enhance account visibility.
- Managed inventory by onboarding fulfillment centers and negotiating competitive pricing based on customer search insights.
- Maintained a database of contacts from prospective clients for future follow-ups.
- Promotion: - Discussing the pricing and ensuring that the seller is participating in every sale event on Flipkart and ,giving a good discount on ASP to see the sale growth . promotions may include incentive offers (for low margin products), MP offers, special offers, jira offers,etc.
Relationship Executive (Account Manager)
Teleperformance Bangalore
BANGALORE
02.2023 - 06.2024
- Managing the seller account and providing business development inputs to grow the business.
- Analyzing the trending market for specific verticals and planning the strategy.
- Resolving the seller's concerns based on the issue.
- Advising the seller to bring a new selection for the specific season.
- Creating special offers for the visibility of the products.
- Maintaining the seller tiering (Sales, Service quality, Customer Experience)
- Managing the team to perform multiple activities of the sellers.
- Ensuring good customer service by addressing and ensuring the timely resolution of customer issues or comments.
- Develop price strategies for E-commerce stores.
- New selection (listing) :- Guiding on new market trends product , seasonal listing suggestion etc.
- Inventory management (NonFBF ,FBF)- Suggestion onboarding fulfillment centers, competitive price suggestion discussion on the customer search report, returns ,spf claims and assistance on the seller support issue .
- Advertisement: Having knowledge of every selection and its tenuti since launch, a strategic conversation is done and then sharing the SKUs to invest in the PLA Campaign. Creating a CPC (Based on click) ROI Campaign, PCA etc. ensuring the given target PLA investment over the GMV is achieved.
- Promotion: - Discussing the pricing and ensuring that the seller is participating in every sale event on Flipkart and ,giving a good discount on ASP to see the sale growth. promotions may include incentive offers (for low margin products), MP offers, special offers, jira offers,etc.
- Seller retention :- ensuring the seller is maintained and GMV is consistent and ensuring seller alignment to BAU inputs is positive and remains in my bucket
- Process - Flipkart Pvt ltd.
Deputy Manager of Customer Service
Axis Bank Limited
Bhawanipatna
09.2015 - 09.2020
- Customer support executive
- Managed customer inquiries and resolved issues efficiently.
- Trained staff on best practices in customer service interactions.
- Processed customer transactions efficiently and accurately at a leading financial institution.
- Assisted clients with account inquiries and provided tailored banking solutions.
- Conducted risk assessments to identify potential issues in banking operations proactively.
- Analyzed customer financial needs and recommended appropriate banking products.
- Performed daily reconciliation of cash deposits and withdrawals from branch teller operations.
- Maintained accurate records of customer accounts transactions.
Education
BECHLOR OF ENGINEERING - Electrical Engineering
Trident Academy Of Technology
Bhubaneswar01-2014
12th - Science
Maharshi College of Natural Law
Bhubaneswar03-2008
10th -
Saraswati Vidya Mandir
Bhubaneswar01-2006
Skills
- Good communication and leadership skills
- Quick learning & problem-solving
- Proficient in MS Excel, PowerPoint & word
- Researching and analyzing the Leads
- A strict follower of principles and ethics
- Business planning
- Positive Attitude
- Quick learner
- Team Work
- Always ready to accept new challenges
- Good Grasping Power
- Active & Initiator
- Account management
- Sales strategy development
- Market analysis
- Campaign management
- Customer relationship management
- Revenue optimization
- Data-driven decision making
Languages
Languages Known :- English, Hindi, Odia
Area of interest
- Reading Books, birds watching, Pet trainer, Listing Music.
- Hobbies :- Playing cricket & listing songs,
Declaration:
I hereby declare that the information mentioned above is true to do the best of my knowledge. Place: Bangalore (Abhijit Sahu)
Timeline
Business development executive (Key Account Manager)
Myntra Design Private Limited
09.2024 - Current
Relationship Executive (Account Manager)
Teleperformance Bangalore
02.2023 - 06.2024
Deputy Manager of Customer Service
Axis Bank Limited
09.2015 - 09.2020
BECHLOR OF ENGINEERING - Electrical Engineering
Trident Academy Of Technology
12th - Science
Maharshi College of Natural Law
10th -
Saraswati Vidya Mandir