Abhijit Singh

• Performed gap analysis to identify areas of improvement.
• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Collaborated with stakeholders to define project objectives and criteria.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Giving Demos to onboard New Clients
• Streamlined project management with effective communication and collaboration across cross-functional teams.
• Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
• Increased efficiency in resource allocation by conducting detailed business requirements analysis.
• Working as Functional Business Analyst for top MNC Bank. Involved in Pre-sales Demo to clients

§ Product: Product Owner for Outward remittance developing

• Adding new functionality to the ORM product will enhance the product handling and capability.

• Well versed with SWIFT MTs like payment and free format like MT 103, 202, 199, 192, 910, 940, etc.

• Working on multiple technical tools to enhance the product outcome. i.e. JIRA, Drawio and Visio.

• Managing Requirement Gathering, Service Delivery, Workflow Analysis, Agile Methodology, Scrum, Stakeholder Engagement.

• Functional understanding to handle overall Banking project related to Trade Finance, Outward Remittances and Swift Messages.

• End-to-end Requirement Gathering, Process Automations, Workflow Analysis, Business Process Modelling, Stakeholder Engagement, Training & Development and People Management.

§ Project: Implementation of New Trade System (NTS) for Trade transactions – Export Bill Finance (Post Shipment Finance)

Client Name- ICICI Bank

· Requirement gathering and in-depth analysis of all business requirements.

· Performing GAP analysis and thus providing the best solution.

· Creating Epic & Stories (Agile Methodology) and Sprint Backlogs for developers & testing team.

· Creating UML diagrams, Data Structure, Data Validation for better understanding of TO-BE state, identifying the risk and resolving the same.

· Creating data structures, prepare integration touch points.

· Documented requirements, test cases and user stories.

· Involved in UAT & UAT support.

· Prepared test cases and user stories.

· Executed analysis of risks and identified risk mitigation strategies.

§ Project: Implementation of New Trade System (NTS) for Trade transactions – ICICI BANK (International Geographies- Singapore, Dubai, USA, Germany, UK and Dubai)

Client Name- ICICI Bank.

• Providing walkthrough to the client for the existing product and identifying the gaps.

• Documenting the project requirements through Business Requirement Document (BRD) performing gap, feasibility and impact analysis.

• Providing a demo to the client for the existing product and identifying the gaps.

• Requirement gathering and in-depth analysis of all business requirements for international geographies.

• Involve in UAT testing, test cases preparation, UML design.

• Creating data structures, prepare integration touch points.

• Documented requirements, test cases and user stories.

• Involved in UAT & UAT support.

• Prepared test cases and user stories.

§ Project: Implementation of New Trade System (NTS) for Trade transactions – Export Bill Lodgment Module

Client Name- Central Bank of India.

• Requirement gathering and in-depth analysis of all business requirements for Export Bill Lodgment.

• Providing walkthrough to the client for the existing product and identifying the gaps.

Prepared Functional Specification Document (FSD), Business requirement document (BRD), Functional Requirement Document (FRD), System Requirement Document (SRD), Test Cases, User Stories, Flow Charts, UML Diagram, Data Flow Diagram, Data Structure, Data Validation, Integration Touch Points, Workflow, Decision Matrix, user journey for the module.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Educated clients on new products or services to increase customer engagement with bank.
• Associating with International and Corporate clients regarding their trade services.
• Handled Import Payments- Advance Import Payment, Payment against goods and payment against services.
• Inland bill lodgment and discounting under Letter of Credit and on collection basis.
• Buyer’s Credit processing/arrangement.
• Handling GR waiver.
• Handling Bank Guarantee- Issuance, amendment & Cancellation
• Maintaining various Trade related services for Corporate Clients
• Cross selling of trade product-Trade Online, Corporate Internet Banking etc.
• Handling Compliance.
• Lead Generation for New Accounts, Business & Services.
• Maintaining and Building Relationship with Customers.
• Increased client satisfaction by building strong relationships and addressing their needs promptly
• Collaborated with sales team to identify potential upsell opportunities and expand client base

• Gained knowledge of company policies, protocols and processes.
• Developed problem-solving abilities through hands-on experience with real-life business scenarios.
• Strengthened leadership skills by overseeing sales and guiding team members towards successful outcomes.
• Improved management skills by participating in rigorous training programs and workshops.
• Handled day-to-day customer or client questions via one-to-one communication.
• Used company reports to analyze sales, gross profit and inventory activities.
• Deliver Training to Sales Officer
• Looking after Operations of Outlets on daily basis.