ABHIJIT SINGH BAGHEL

• Working as Lead SME for establishing a BA chapter for the client in their organization
• Working as Lead SME/Business Analyst for the digital onboarding platform of the customer
• Working as Lead business analyst for the various squads that have been created by the client in their organization
• Working as junior product owner with the onsite client product owner and co-ordinate to enable new strategies/products on the digital platform of the client bank
• Responsible for various innovation programmes running for the client bank in South Africa
• Responsible for providing SME in various innovation programmes running in the organization across verticals.
• Mentored junior team members, contributing to their professional growth and development.
• Coordinated with stakeholders throughout the project lifecycle, ensuring successful execution of all tasks from inception to completion.
• Liaison with the lead business analysts in SA and collaborate for creating a new business chapter for the digital area of the bank.
• Liaise with the head product manager of the bank to oversee the integration of the various squads which work for the retail onboarding platform of the bank as per business requirements and to ensure that the work being done doesn’t impact everyday banking business.
• Responsible for bringing in new products onto the platform thereby helping the bank in driving the digital sales figures of the bank.
• Working for mobile app customer onboarding platform also to include and create new journeys for E2E onboarding journeys for both new and existing customers of the bank.
• Responsible for providing ideas and strategies through which the in app/in channel applications are increased.

• Managing digital transformation of the client working under agile methodology
• Working as junior product owner and lead business analyst for South Africa in digital banking area
• Working as SME for various RFP proposals across Africa and different initiatives of the organization
• Responsible for various innovation programmes running for the client bank in South Africa which then is getting imitated to rest of African country businesses of the client.
• Co-ordinate and liaison with business users during UAT phase. Ensure that the defect fixing is happening in time and that the raised issues are actually defects.
• Work across domains for different projects and share subject matter expertise knowledge whenever and wherever required.
• Involved in various RFP’s that come along for Africa or ROW and share my domain knowledge for anything related to digital or retail banking.
• Managed transition activities from a BA perspective from the parent company to the current vendor company.

• Requirements Gathering Requirements Solutioning Gap Analysis Digital Banking Omnichannel Banking Use Case Modelling Mock-up Screen Creation Client Interaction Analysing the requirements gathered from the client and performing the activity of gap analysis for the creation of the customer onboarding platform
• Providing solutioning to the requirements gathered to the client and ensuring that it fits the clients’ requirements
• Reviewing the use cases from functional and business point of view
• Shared domain knowledge in banking to the fellow technical team
• Played an active part in articulating concepts for hackathons as part of Rise initiative
• As a business analyst and domain expert played an important part in terms of driving the innovation agenda for Digital Office as part of Rise initiative and for South Africa.
• Liaison with the SA counterpart/Product Owner (PO) and help the team members clear their doubts. At the same also get the review comments cleared up so that the functional specifications can be finalized and given to the PO for sign-off.
• Co-ordinate and liaison with testing teams during SIT & UAT phases. Ensure that the defect fixing is happening in time and that the raised issues are actually defects.
• Based on the knowledge of banking domain and trust developed ultimately started acting as a proxy product owner for the same application

• Worked as Business Analyst for a major South African bank. Was involved in implementing an E2E online account opening application with Value Added Services
• Requirements Gathering Requirements Solutioning Gap Analysis Use Case Modelling Mock-up Screen Creation Client Interaction Requirements gathering, understanding organization structure to define job functions and approval matrix
• Analysing the requirements gathered from the client and performing the activity of gap analysis after this
• Providing solutioning to the requirements gathered to the client and ensuring that it fits the clients’ requirements
• Use cases preparation for various Wholesale Loan Origination and Loan Servicing events such as invoice viewing, creating vat reports, creating asset lists, creation of audit groups for a leading European auto finance captive company
• Liasoning with Client & Onsite team and Offshore team for functional discussions & driving the Issue resolution
• Reviewing the use cases from functional and business point of view
• Provided banking domain training to the technical team who were going to handle the application at the later stages so as to make them understand the loan cycle and other nitty-gritties attached to it
• Support the Consumer banking practice by doing more domain related research and publishing POV’s, white papers, etc
• On the concerned topics.
• Monitored and frequently reported on project status to clients and verified projects met client requirements and quality standards.

Project Details

Client was a leading bank in UK/Africa. I was working as a Senior Business Analyst to analyse the requirements for creating an online portal for the bank. The portal would support both NTB (New to Bank) and Existing Customers. My responsibilities in the project were as follows:

• Understand the business requirements and decode them in order to help the technology team to design and develop the solution of the portal.
• Understand the business logic and download the same to the design and testing team.
• Effectively manage direct client interaction with the programme manager and business owner and micro-manage the discussion so that the things are completed on schedule.
• Prepare business deliverables such as FSD, Requirements Traceability Matrix and Query log.
• Lead the UAT and SIT and act as a bridge between the business and the technology team to segregate between defects and CR’s.

Consumer Banking Practice Related Work

• Have prepared various RFI’s/RFP’s in response to new or prospective clients proposal to get new projects for Infosys and have also achieved success in few of them.
• I was part of domain training team wherein I gave the training to fresher engineering graduates.
• Have prepared POV’s and white paper which have been published internally.
• Was part of an RFI and presented my understanding of the client business based on which Infosys won a major deal from a leading UK bank.

• Strategic Planning Team Management Banking Operations Business Development Audit & Internal Control Funds Management Budgetary Control Statutory Compliance Relationship Management Formulating corporate goals, short & long-term budgets, developing business plans for accomplishment of target and goal of organisation
• Supervising overall operational performance of the branch, generating business as per management requirements and achieving set targets
• Conceptualizing and implementing the competent strategies with a view to penetrate new accounts and expand existing ones for a wide range of deposit products
• Overseeing cost control and enhancing branch profitability; carrying out audit & compliance including compliance with the SOX Act
• Analyzing the business potential and implementing plans to drive channels for attaining business targets, and achieving desired targets
• Ensuring that the fund management strategies are in line with the objectives and preparing contingency funding plans without affecting profitability.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.