ABHIJIT SINHA
Trainer
KOLKATA,West Bengal
Summary
Motivational and skilled Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements. Organized Learning and Development Specialist with 14+ years of training, sales and customer support experience. Expert in communication, leadership development, negotiation, conflict management and time management skills training with extensive knowledge of different industry procedures. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Proven leader ready to make hard decisions and counsel companies to long-term success.
Overview
21
21
years of professional experience
Work History
Learning and Development Specialist
Freelancer
Kolkata
11.2022 - Current
- Delivering soft skills and behavioral skills training including coaching and mentoring sessions for different clients as a freelancer.
- Establishing and maintaining quality control standards.
- Analyzing and evaluating training effectiveness and program outcomes.
- Facilitating virtual, in-person and blended learning sessions.
- Conducting needs assessments to identify gaps in performance and develop targeted learning solutions.
- Developing and executing performance management programs to increase employee engagement and productivity.
- Training and mentoring new personnel hired to fulfill various roles.
Learning and Development Manager
CHOLAMANDALAM MS GENERAL INSURANCE CO. LTD.
KOLKATA
12.2015 - 10.2022
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Managed new employee orientation training process for more than 100 employees each year.
- Delivered new employee onboarding and training sessions.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Developed departmental systems and procedures to better align workflow processes.
- Tested all training software and hardware prior to commencing training programs.
- Selected and assigned instructors to conduct specific training programs.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Managed all exempt employee coaching, training, and performance improvement actions.
- Implemented new learning strategies depending upon employees' skill levels.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
- Created in-depth training manual for all employees.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Trained new hires to perform cross-training exercises with experienced workers.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Directed field training to enhance participants' skills.
- Directed training programs and development paths for managers and supervisors.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Coordinated technical training and personal development classes for staff members.
- Measured training effective to find out ROI using the Kirkpatrick Model and shared the reports with Higher Management on a quarterly basis.
- Conducted different Soft Skills trainings for intermediaries, junior employees (Off-role), mid and senior management.
Learning and Development Manager
RELIANCE GENERAL INSURANCE CO. LTD.
KOLKATA
01.2014 - 11.2015
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Managed new employee orientation training process for more than 50 employees each year.
- Delivered new employee onboarding and training sessions.
- Coordinated technical training and personal development classes for staff members.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Developed departmental systems and procedures to better align workflow processes.
- Selected and assigned instructors to conduct specific training programs.
- Managed all exempt employee coaching, training, and performance improvement actions.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
- Developed surveys to identify training needs based on projected production processes and changes.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Directed field training to enhance participants' skills.
- Directed training programs and development paths for managers and supervisors.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Conducted different types of Soft Skills and Behavioral skills trainings to employees, manager and supervisors for effective customer service and business development.
- Measured training effectiveness using the Kirkpatrick Model and shared reports with Higher Management on quarterly basis.
Learning and Development Manager
L&T GENERAL INSURANCE CO. LTD.
KOLKATA
12.2010 - 12.2013
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Managed new employee orientation training process for more 50 employees each year.
- Delivered new employee onboarding and training sessions.
- Coordinated technical training and personal development classes for staff members.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Managed all exempt employee coaching, training, and performance improvement actions.
- Implemented new learning strategies depending upon employees' skill levels.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
- Created in-depth training manual for all employees.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Directed field training to enhance participants' skills.
- Directed training programs and development paths for managers and supervisors.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Conducted communication, time management, conflict management, negotiation and leadership development trainings for employees, managers and supervisors.
- Evaluated training effectiveness using the Kirkpatrick Model.
Sales Training Manager
BIRLA SUN LIFE INSURANCE COMPANY LTD.
GURGAON
08.2008 - 12.2010
- Assessed and analyzed sales team performance to determine areas of weakness and areas of strength.
- Evaluated trainee performance to provide individual coaching, tools and constructive feedback.
- Used LMS to revise and update training materials and content to reflect new products and techniques.
- Improved revenue generation of new hires 60% by implementing new, improved onboarding process.
- Developed and designed Soft and Behavioral Skills' training aids to enhance and simplify training processes.
- Analyzed and collected data to track trainee satisfaction and educational trends using LMS.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Facilitated business by implementing practical networking techniques.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Prepared sales presentations for clients showing success and credibility of products.
Customer Service Subject Matter Expert
BERTELSMANN MARKETING SERVICES INDIA PVT. LTD.
GURGAON
01.2005 - 07.2008
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained staff on operating procedures and company services.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted available products and services to customers during service, account management, and order calls.
Customer Care Executive
AMERICAN EXPRESS GLOBAL GIO
GURGAON
01.2002 - 12.2004
- Coordinated timely responses to online customer communication and researched complex issues.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Maintained and managed customer files and databases.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Resolved concerns with products or services to help with retention and drive sales.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
No Degree - INSURANCE - LIFE AND GENERAL
INSURANCE INSTITUTE OF INDIA
HYDERABAD03.2023
MASTERS' CERTIFICATE IN SOFT SKILLS TRAINING - SOFT SKILLS AND BEHAVIORAL TRAINING
MIDDLEARTH HR PRIVATE LTD.
HYDERABAD01.2023
CERTIFICATE IN SOFT SKILLS AND BEHAVIORAL SKILLS - SOFT AND BEHAVIORAL SKILLS
SKILLUVA
JAIPUR11.2022
MBA - MAJOR - IT MINOR - MARKETING
SWAMI VIVEKANAND SUBHBHARTI UNIVERSITY
MEERUT06.2017
MASTER IN SOCIAL WORK - SOCIAL STUDIES
JANARDHAN RAI NAGAR UDAIPUR UNIVERSITY
UDAIPUR06.2015
Skills
- Learning and Development
- Role Playing
- New Hire Orientation
- Instructional Techniques
- Emotional Intelligence
- Employee Performance Reviews
- Online Training
- Workforce Improvements
- Client Retention
- Business Needs Analysis
- Team-Building Activities
- Behavior Intervention
- Employee Surveying
- Program Performance Assessment
- Prepare Materials
- Curriculum Design
- Innovative Training Approaches
- Work Coordination
- Lead Simulations
Accomplishments
- Won Best Trainer Award in 2009 in Birla Sun Life Insurance Co. Ltd. for converting maximum business from HNI Clients.
- Won foreign trips two years in succession (2012 and 2013) in L&T General Insurance Co. Ltd. for procuring facilitating in procuring maximum Health Insurance Business in East Zone.
- Won Best Trainer Award in 2014 in Reliance General Insurance Co. Ltd.
- Won award for training maximum employees, vendors and intermediaries across the country in Road safety Initiatives in Cholamandalam MS General Insurance Co. Ltd.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Nepali
Upper intermediate (B2)
Timeline
Learning and Development Specialist
Freelancer
11.2022 - Current
Learning and Development Manager
CHOLAMANDALAM MS GENERAL INSURANCE CO. LTD.
12.2015 - 10.2022
Learning and Development Manager
RELIANCE GENERAL INSURANCE CO. LTD.
01.2014 - 11.2015
Learning and Development Manager
L&T GENERAL INSURANCE CO. LTD.
12.2010 - 12.2013
Sales Training Manager
BIRLA SUN LIFE INSURANCE COMPANY LTD.
08.2008 - 12.2010
Customer Service Subject Matter Expert
BERTELSMANN MARKETING SERVICES INDIA PVT. LTD.
01.2005 - 07.2008
Customer Care Executive
AMERICAN EXPRESS GLOBAL GIO
01.2002 - 12.2004
No Degree - INSURANCE - LIFE AND GENERAL
INSURANCE INSTITUTE OF INDIA
MASTERS' CERTIFICATE IN SOFT SKILLS TRAINING - SOFT SKILLS AND BEHAVIORAL TRAINING
MIDDLEARTH HR PRIVATE LTD.
CERTIFICATE IN SOFT SKILLS AND BEHAVIORAL SKILLS - SOFT AND BEHAVIORAL SKILLS
SKILLUVA
MBA - MAJOR - IT MINOR - MARKETING
SWAMI VIVEKANAND SUBHBHARTI UNIVERSITY
MASTER IN SOCIAL WORK - SOCIAL STUDIES
JANARDHAN RAI NAGAR UDAIPUR UNIVERSITY
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