Abhijit Sudhakar

• Responsible for
• Installation, Maintenance, and Technical Support to Intra Operative Imaging (Navigation, O Arm - 3D Computer Tomography Systems)
• Level 3 Certified Engineer on intra operative O arm Imaging system
• Training & Education Programs conducted on Imaging systems for (Surgeons/Hospital staff/Nurses)
• Directly responsible for providing technical support for South region (Karnataka, Kerala & Sri Lanka with an Installation base of over 80 Navigations including 10 O arm installations)
• Providing Application support to Image guided navigation & O arm system
• Inter-regional support to Engineers for resolving Technical issues with navigation & O arm imaging systems
• Providing remote technical support over phone for quick resolution of issues for image guided navigation systems
• Ensuring Radiation Safety Compliance for Internal & External Customers
• Conducting National Training Programs on imaging systems for Sales/Product/Application & Service Teams
• QA Testing for All Imaging installations sites at National Level
• PMS &Technical Documentation in Cloud Based Service Management Software (Salesforce)
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

• Responsible for
• Training &Development of Channel Partner service/Application/Sales
• Monitoring the quality of Post-sales Support Services for 10 Channel Partner in South India & Sri Lanka
• Technical Support Visits for Intra Operative Surgical Capital Systems in Neuro-Spine & ENT
• Conducted Training & Education activities to Surgeon & Key Opinion Leaders in different Hospitals
• Conducting Certification Training program for New Joiners
• Conducting Pre-& Post sales Clinical & Technical meeting and presentations for Internal & external customers
• Directly responsible for providing technical support for a region with Installation base of over 20 Navigation installations
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Sector Focus: Interventional Cardiology
• Technical support for Medical simulation for Cardiology
• Customer support and Problem solving
• Supervision and conducting training for Philips Electro-physiology Navigation.
• Tested equipment performance and demonstrated operation and servicing of equipment to customer.
• Managed maintenance data records and tracked operating information for onsite reference.
• Performed onsite installation, modification and maintenance of systems and equipment.
• Repaired and calibrated systems and equipment post-installation.

• Research & Development
• Sector Focus: Automotive, Electronics, Software
• Functional Focus: Research work, LabVIEW Implementation
• Research into ECG signal diagnostic system
• Development of Algorithms in LabVIEW for Capacitive Coupled ECG
• Derive the HRV parameters from the ECG signal
• Implementing CCECG in Car Seat Integration
• Maximized productivity by analyzing protocols and identifying areas for improvement.
• Analyzed problems, identified solutions and made decisions.

· Sector Focus: Radiotherapy, Medical Technology, Software

· Functional Focus: Research work, Software Implementation

· Performance of Film dosimetry experiments and measurements

· Spectral measurement of Miniature X-ray sources

· Performance of Depth dose measurements using solid water phantoms

• Delivered clerical support by handling range of routine and special requirements.
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.

• Core Member of Biomedical Engineering department
• Received and processed stock into inventory management system.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Proved successful working within tight deadlines and fast-paced atmosphere.