Abhijit Upadhyay
Ideate|Incubate|Implement
Pune
Summary
Seasoned IT leader with 20+ years of expertise in Application Management Services
(AMS), ITIL-driven operations, and service delivery excellence across global enterprises.
Proven ability to manage large-scale application portfolios, lead high-performance
support teams (L1–L3), and implement robust service governance frameworks. Adept at
transitioning services, stabilizing operations, and embedding continuous improvement
cycles that enhance uptime, reduce MTTR, and improve customer satisfaction. Skilled in
managing complex service landscapes across BFSI, Oil & Gas, EdTech, and Supply Chain,
with strong command over ServiceNow, BMC Remedy, Jira and RPA tools. A trusted
advisor to CXOs on AMS transformation, cost optimization, and managed service growth
strategies.
Overview
22
22
years of professional experience
15
15
+ Projects Deilvered
50
50
Million Revenue generated
50
50
+ Team size
Work History
Partner Integration
A P Moller Maersk
Pune
07.2022 - Current
- Leading AMS transformation and optimization for global process modelling systems.
- Built an integrated support model using BPA, Process Mining, and CSI methodologies.
- Achieved 30% incident reduction and improved SLA adherence to >98%
Technology & Enterprise Growth Leader
Valuebound Consulting Services LLP
Bangalore
12.2020 - 06.2022
- Conduct comprehensive analyses of client operations, processes, and systems, identifying opportunities for optimization, cost reduction, and operational efficiency.
- Develop and deliver strategic solutions, roadmaps, and action plans aligned with client requirements and industry best practices.
- Conduct market research and competitor analysis to identify trends, industry benchmarks, and opportunities for innovation and differentiation.
- Foster strong client relationships, serving as a trusted advisor and maintaining regular communication to understand evolving needs and provide ongoing support.
- Provide leadership and guidance to project teams, mentoring junior consultants and fostering a collaborative and high-performance work environment.
- Contribute to business development efforts, including proposal writing, client presentations, and identification of new opportunities for consulting services.
Senior Advisor ( I2P and LSA)
Royal Dutch Shell
Bangalore
05.2017 - 03.2020
- Lead the development and implementation of local service agreements (LSAs) with Big 4 IT Services Supplier, aligning them with master service agreements (MSAs) to ensure service continuity and adherence to contractual obligations.
- Collaborate with legal, procurement, and business teams to negotiate and finalize LSAs, incorporating relevant terms and conditions from MSAs and considering local requirements and regulations.
- Coordinate with IT and business teams during mergers, acquisitions, and divestments to ensure seamless transition and continuity of services from IT services suppliers.
- Conduct due diligence activities to assess the contractual landscape and identify potential risks, issues, and dependencies related to IT services and supplier relationships.
- Develop and implement strategies for IT contract management, including contract renewal, amendment, and termination, in alignment with business objectives and legal requirements.
- Monitor and evaluate supplier performance, SLA adherence, and contract compliance, initiating corrective actions when necessary and driving continuous improvement in service delivery.
Associate General Manager (BPM)
HCL Technologies
Noida
03.2014 - 04.2017
- Pitched and built new program strategies and one-off feature shows to boost audience interests and diversify offerings.
- Identified and mitigated any external dependency risks in feature or product development and coordinated with leads and project managers to resolve dependencies.
- Liaised with business community to identify client needs & develop business solutions to improve customer experience and managed end-to-end delivery of IT services including system life cycle management, end user support & mentored delivery teams
- Rolled out intelligent BPM platforms for Invoice processing, Time management, financial reconciliation NPA data archival and knowledge management
Technology Implementation Manager
Barclays
Singapore
01.2012 - 12.2013
- Led and directed implementation projects for large-scale enterprise clients, ensuring successful delivery within defined timelines and budgets.
- Oversaw cross-functional teams, including project managers, consultants, and technical specialists, to achieve project objectives and user satisfaction.
- Developed and executed project plans, ensuring alignment with client requirements and organizational goals.
- Conducted comprehensive risk assessments and implemented risk mitigation strategies to proactively address potential project challenges.
- Collaborated closely with stakeholders to gather requirements, manage expectations, and provide regular project updates.
Implemented robust change management processes to ensure smooth transition and adoption of new solutions. - Delivered high-quality deliverables, ensuring adherence to industry best practices and compliance with ITSM and ITIL frameworks.
Change and Release Manager
DBS
Singapore
04.2010 - 01.2012
- Planned and orchestrated end-to-end change and release processes
- Set release management lifecycles according to internal business goals and ongoing development realities.
- Provided strategic plans to senior management for approval by internal stakeholders and aligned development teams.
- Directed implementation of organization wide release management framework
- Managed and motivated project teams to promote collaboration and keep members on-task and productive.
Technology Consultant
Accenture Pte Ltd
Singapore
11.2005 - 04.2010
- Core banking Consultant for Deposits, Lending, CRM, Trade Finance modules.
- Product Integration with ideal-2, Basel-II, Murex and swift
- Service Transition- Change management, Release management, Test Management
- Service Operation- Incident, Problem management
- Managed IT staff monitoring and diagnosing server and data center problems and design and implementation of new data center technologies
Business Analyst
Telesis Technologies & Development Credit Bank
Mumbai
09.2003 - 09.2005
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Identified needed business improvements and determined appropriate systems required to implement solutions.
Education
Bachelor of Engineering - Instrumentation And Controls
07.1997 - 06.2002
Skills
Program Management
undefinedCertification
ITIL V3 Service Transition
Additional Information
- Business Process Management Tools
- Robotics Process Automation
- Core-Banking and Wealth Management Products
- Agile Methodology/ITIL Framework
- SAP ARIBA
- Design thinking
- Jira/ Servicenow/Trello
Timeline
Partner Integration - A P Moller Maersk
07.2022 - Current
Technology & Enterprise Growth Leader - Valuebound Consulting Services LLP
12.2020 - 06.2022
Senior Advisor ( I2P and LSA) - Royal Dutch Shell
05.2017 - 03.2020
Associate General Manager (BPM) - HCL Technologies
03.2014 - 04.2017
Technology Implementation Manager - Barclays
01.2012 - 12.2013
Change and Release Manager - DBS
04.2010 - 01.2012
Technology Consultant - Accenture Pte Ltd
11.2005 - 04.2010
Business Analyst - Telesis Technologies & Development Credit Bank
09.2003 - 09.2005
Government College of Engineering - Bachelor of Engineering, Instrumentation And Controls
07.1997 - 06.2002
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