Abhijit Giri Goswami
Hospitality Manager
Bhubaneswar,Odisha
Summary
Scaling new heights of success with hard work dedication and leaving a mark of excellence for 14.5 years on each step; targeting senior roles in Hospitality, Operations & Administration, Sales & Marketing, Business Development, Customer Relationship Management with any Industry in an organization of repute to facilitate mutual growth and benefits Career Objective To secure a position in the organization that offers challenge and opportunity for my career development and at the same time serve the organization to the best of my capabilities quest of career enrichment opportunities in Sales & Marketing / Business Development / Customer Relationship Management with an organization of high repute & to put my abilities and learning skills further to the best use and make my effective contribution to an organization which provides means opportunity to learn and ample growth prospects, mutually. Professional Abstract An astute performer with experience in Front Office, Backend jobs & Administrative operations, Customer Relation, Sales & Marketing. Currently working with CIPLA LIMITED (Pharmaceutical) as a Regional Hospitality Manager, from Sept 2019. Worked with The Ginger “A TATA Enterprise” as a Guest Service Associate, from April 2010 till Oct’13. Expertise in overall day to day operation of front office, Reservations, with emphasis on rooms & other backend responsibilities. Customer relationship management Lobby Management. An effective communicator with good interpersonal skills. Strong analytical, problem solving & organizational abilities. Expert in forecasting, planning, and creating new opportunities (Lead generation & conversion) Good Communication skills
Overview
36
36
years of professional experience
Work History
Regional Hospitality Manager
Cipla Limited East
09.2019 - Current
Sr. Front Office Executive
The Hotel Golden Star
Surat
07.2007 - 01.2010
Front Office Executive
Ginger Hotel
01.2010 - 06.2010
Senior Front Office Executive
Ginger Hotel
Bhubaneswar
06.2010 - 12.2013
Sales Executive
Ginger Hotel Regional Office Kolkata
12.2013 - 11.2015
Sales Executive and Promoted
Pan India and Chennai Ginger
12.2015 - 09.2019
Deputy Sales Manager
Bhubaneswar
01.1988 - 01.2015
- English, Hindi & Bengali
- Address, D-90, GA Quarter, Near Id Market, IRC, Spearheaded the establishment and successful management of hospitality operations within the pharma industry, ensuring seamless guest experiences and exceptional service delivery
- Orchestrated and optimized the overall guest satisfaction strategy, implementing innovative initiatives and personalized services to exceed expectations
- Driving assessment & procurement of vendor partners for the event production, technical requirements, accommodations & travel partners (DMC) for logistics & booth spaces to achieve the desired conversions via proper RFP channel
- Developed and executed comprehensive operational plans, encompassing staff training, resource allocation, and quality control measures to drive efficiency and productivity
- Led cross-functional teams, fostering collaboration and synergy among departments to enhance operational efficiency and achieve business objectives
- Implemented robust cost control measures, resulting in significant savings and improved profitability while maintaining service excellence
- Leveraged market insights and industry trends to identify and capitalize on business growth opportunities, driving revenue generation and market expansion
- Cultivated strong relationships with key stakeholders, including pharma clients, suppliers, and regulatory bodies, fostering long-term partnerships, and ensuring compliance with industry standards
- Championed employee development and engagement initiatives, empowering teams to deliver exceptional guest experiences and fostering a positive and motivated work culture
Hospitality Manager
Cipla Ltd
09.2019 - 06.2023
- Developing the Annual Work plan and Event Planning Calendar based on market analysis and business insights
- Supervising the pre-event planning and coordination, conducting destination inspections and establishing relationships with vendor partners, including AV Production Company, Logistic, Hotel Representative, F&B Manager, and Chef
- Evaluating and selecting vendor partners, including DMCs and Event Management Companies, to ensure seamless event production, technical requirements, and logistical arrangements
- Designing comprehensive itineraries and products, aligned with internal business goals, while creating and managing event budgets
- Orchestrating end-to-end tour management, encompassing accommodation, travel logistics, on-ground operations, booth constructions, and audio-visual/technical needs
- Creating detailed road books, outlining event requirements, such as itineraries, registration processes, seating matrices, logistics, rooming lists, billing instructions, attendee and speaker details, and vendor partner information
- Collaborating with internal design team to oversee the development of event collateral
- Directing the technical console during events, ensuring smooth show flow and adherence to timelines
- Balancing travel budgets while delivering exceptional event experiences in India
- Providing remote supervision and support for regional-level events and local EAS Associates for smaller-scale events
- Leading payment processing, final invoice settlements, and financial reporting through MIS
- Implementing changes and optimizations based on insights gained from budget and expense analysis
- Conducting regular analysis of event budgets, expenses, and operations to identify areas for improvement and implement best practices
- Validating MIS reports and prepared monthly graphical presentations for higher management, encompassing expenditure analysis, event count, and vendor performance evaluations
- Spearheading the implementation of new ideas to streamline operations and enhance service scalability, resulting in improved efficiency and customer satisfaction
- Roles in Previous Experiences
- Switched to Sales & Marketing in Oct 2013 from Operations (2010-2013) for better challenging prospectus and company’s interest
- Achieved 40% above the budgeted targets for the first year of sales
- Responsible for about 44% of total rooms selling budgets for East Region’s Sales office
- Responsible for all south Kolkata, North Kolkata, Park Street & Salt Lake with New Town Area
- Conduct FAM Tours for first time guests with potential future business source
- Create Brand Awareness and suggest promotional packages to higher management for implementation
- Identification & mapping the competitors and understand the business and market potential
- Act as a link between the operation team and the clients to ensure smooth in flow of constant revenue
- Pursue companies holding high credit balance and pursue for payments
- Got opportunities cluster sales for Ginger Bhubaneswar and Kolkata Regional Office
- Attend programmed – sales development training@ Ginger Faridabad and all sales team-@Ginger Faridabad
- Got opportunities to work with Ginger Corporate sales team@ Ginger Corporate Office and to support the revenue management team and then with Bhubaneswar, Jamshedpur, Vapi & Currently Chennai
- Promoted as Assistant Manager Sales & Marketing in the year 2016
- Selected Employee of the 1st Quarter of 2018 in Pan India Ginger Hotel
- Selected Employee of the 2nd & 3rd Quarter of 2018 in South India Ginger Hotel
- Selected Employee of the year of 2018 in South India Ginger
- Overall day to day operation of Reception, Reservations, Switchboard with emphasis on rooms
- Instigate and review hotel’s room letting policy
- Experience in TMS/SAP.
Education
MBA - undefined
Academy of Business Management
B. Com - undefined
Mahatma Gandhi University
Skills
- Areas of Excellence
- Operations Management
- Guest Satisfaction
- Staff Training and Development
- Event Planning
- Budgeting and Cost Control
- Quality Assurance
- Conflict Resolution
- Multicultural Awareness
- Health and Safety Compliance
- Client Relationship Management
- Industry Knowledge
- Vendor Management & Interaction
- Logistics Operations
- MIS Reporting
- Cross-functional Coordination
- Hospitality Industry & Pharma Indus
- Sales & Marketing
- Decision-Making
- Software Proficiency
- IT Skills
- MS Office (Excel/PowerPoint/MS word/
- Outlook)
- Mastery in MS Excel
- Project Management
- Skills
- ABHIJIT GIRI GOSWAMI
- Negotiation
- Team Management
- Leadership
- Problem-Solving
- Adaptability
- Communicator
- Time Management
Accomplishments
- Handling EPBX, Incoming - outgoing Calls, Customers / Visitors Movements, Couriers, Mails, BTC Bills, Housekeeping, Stationery Management, Filling, Daily Calls Record
- Handling Customer relations
- Lobby Management
- Was selected employee of the month for 6 times and got Ginger Esprit Award
- Software Skil
- Expenses Approval System
- IAP Invoice Processing
- EAS Automation Invoice Processing
- Cimmra Invoice Processing
- Krypton Vendor Management
- IDS for Rooms
- SAP for Hotel Rooms & Invoicing
- Micros
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsFlexible work hoursTeam Building / Company RetreatsPersonal development programsTimeline
Regional Hospitality Manager
Cipla Limited East
09.2019 - Current
Hospitality Manager
Cipla Ltd
09.2019 - 06.2023
Sales Executive and Promoted
Pan India and Chennai Ginger
12.2015 - 09.2019
Sales Executive
Ginger Hotel Regional Office Kolkata
12.2013 - 11.2015
Senior Front Office Executive
Ginger Hotel
06.2010 - 12.2013
Front Office Executive
Ginger Hotel
01.2010 - 06.2010
Sr. Front Office Executive
The Hotel Golden Star
07.2007 - 01.2010
Deputy Sales Manager
01.1988 - 01.2015
MBA - undefined
Academy of Business Management
B. Com - undefined
Mahatma Gandhi University
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