Abhijith A
Quality Analyst
Chennai
Summary
Dynamic Quality Assurance Analyst have Detail-oriented graduate with strong skills in content analysis, data entry, and web research. Experienced in maintaining data accuracy, performing quality checks, and supporting content operations. Possess strong analytical, troubleshooting, and communication skills with the ability to manage content workflows and collaborate with cross-functional teams.
Overview
6
6
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Quality Assurance Analyst -American Airlines Cargo
Teleperformance
10.2023 - 05.2025
- Collected, validated, and maintained structured datasets
- Performed quality checks to ensure data accuracy and consistency
- Created reports and trackers using Microsoft Excel
- Documented workflows and processes for data handling
- Identified and resolved data discrepancies through analysis
Supervisor Operations
Ecom Express Private Limited
06.2019 - 03.2021
- Logistics & Warehouse Operations: Manage daily pickup center, warehouse, and dispatch activities, ensuring smooth inbound and outbound shipment processing.
- SLA Compliance & Scanning: Maintain high accuracy in scanning, sorting, and bagging shipments to meet Service Level Agreements (SLAs).
- Data Management & Reporting: Perform data entry, maintain inventory records, and generate End-of-Day (EOD) reports on performance and KPIs.
- Operational Solving Problems: Identify and resolve operational issues promptly to minimize delivery disruptions.
- Customer Support: Handle customer service interactions related to delivery issues.
Education
Bachelor of Commerce - Computer Applications
Kannur University
09-2015
Skills
Data Entry & Data Validation
Microsoft Excel & MS Office
Data Accuracy & Quality Control
Email Handling & Outlook
Reporting & Data Tracking
Attention to Detail
MYSQL, HTML
Time Management & Organization
Google Sheets skills (lookups, filters, pivots, SUMIFS, data cleaning)
Certification
Diploma in Corporate Accounts and Management Certified by Accountants Service Society
Timeline
Quality Assurance Analyst -American Airlines Cargo
Teleperformance
10.2023 - 05.2025
Supervisor Operations
Ecom Express Private Limited
06.2019 - 03.2021
Bachelor of Commerce - Computer Applications
Kannur University