Abhijith K Shetty

Custody Global Income, ITR and Broker claims team.

• Leading a team of income completions overseeing the end to end income payments.

• Processing Various mandatory corporate action events • Managing and providing resolutions on queries with client facing and middle office teams.

• Reconcile position, payment and process transactions to the client account

• Adhering to timely escalation protocol for quicker resolution of exceptional cases.

• Collaboration with upstream and downstream to streamline the process.

• Developed and streamlined completions process resulting in improved efficiency and reduced payment errors and delays.

• Collaborated with various stakeholders including announcement teams and agent banks to ensure timely and accurate income payments.

• Resolved complex payment issues and working closely with internal and external parties to mitigate risks and adhere to stipulated payment SLA's.

• Training new joiners on the Cash dividend and Interest payment

• Investigating and clearing Nostro, Crest wash, Mandate and Income payable cash breaks

• Taking up initiative to reduce manual touch point and streamline the payment process

• Evaluating and resolving corporate action related queries

• Processing post pay date adjustment like Rate change, fail trade adjustments and tax adjustments

• Notify and process the manual adjustment to the client account as advised by income team

• Planning and coordinating daily BAU activities.

• Review and prepare weekly DTM new additions and daily GIC/IPB reports

• Review and validate the genuine and non-genuine DTM items. • Perform DTM outreach for the genuine DTM items and complete the payment.

Image Retrieval – Centralized transaction operation (CCB)

• Review and research on customer requested bank account transactions, statements, images and provide services to US Legal Bodies.

• Working on all the escalation received by US counterpart and closing it on priority.

• Allocating the daily inventory to the team based on escalations.

• Support business in preparation of user test procedures and user acceptance testing.

• Adhered to internal policies regarding risk, independence and other significant policies.

• Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer.

•Prepares all the EOD reports and sends to our site partner on daily basis. Fulfill requests for New York, Texas, National subpoena and Indiana polis regions.

• Image Retrieval performs detail research and provides resolution to the customer request.

• Fulfill requests for New York, Texas, National subpoena and Indiana polis region.