ABHIJITH P R
Cochin
Summary
Results-driven Technical Support professional with 3+ years of experience in providing exceptional customer service and resolving technical issues. Skilled in resolving complex technical issues, implementing efficient troubleshooting processes and collaborating with cross-functional teams to enhance product stability. Adept at driving customer success and revenue growth through innovative solutions and exceptional problem-solving abilities. With a strong attention to detail and a commitment to continuous learning, I stay updated on the latest technologies and best practices in technical support. Dedicated to ensuring customer satisfaction and maintaining high levels of service quality, I am poised to contribute to the success of your technical support team. Skilled Technical Support Specialist with background in providing top-notch customer service and resolving complex technical issues. Strengths include deep understanding of various software, hardware, networking systems, and excellent problem-solving skills. Previous roles demonstrate strong communication abilities, successful client relationships built through clear explanation of technical terms and processes, and consistent positive feedback for swift issue resolutio Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Social Media Evaluator
Appen
10.2020 - 06.2024
- Assessing the quality, relevance, and accuracy of social media content based on predefined guidelines provided by your employer
- Analyzing the user experience on social media platforms, including interface usability, navigation, and overall satisfaction
- Collecting data on social media trends, user behavior, and engagement metrics, and providing detailed reports to your employer or client
- Ensuring that social media content adheres to community guidelines, privacy policies, and legal requirements
- Understanding cultural nuances and language variations to accurately evaluate content across diverse demographics and regions
- Providing constructive feedback and suggestions for improving the quality and effectiveness of social media platforms or campaigns
- Staying updated on social media trends, emerging platforms, and industry developments to provide valuable insights and recommendations
Digital Marketing Intern
Inmakes Infotech Pvt Ltd
11.2022 - 02.2023
- Assisting in the creation of digital content such as social media posts, blog articles, email newsletters, and website copy
- Helping to manage social media accounts by scheduling posts, engaging with followers, and monitoring comments or messages
- Learning and implementing basic SEO techniques to improve website visibility and search engine rankings through keyword research, on-page optimization, and link building
Junior Engineer
Infomates Techno Solutions Pvt.Ltd
Cochin
05.2018 - 01.2020
- Installation & Maintain of Broadband Devices like Cable Modem, Fibre to the Home (GPON)
- Attend client location to resolve issues and restore network connectivity
- Provide Remotely diagnose faults from the office via remote access and customer liaison
- Resolve all network and telecom service related issues
- Acted as the initial point of contact for all internet connectivity related concerns from clients
- Proposed simple and effective solutions to clients
- Maintained good client relations
- Proven experience with troubleshooting and diagnosing problems
Technical Support
Liscom Solutions & Services Pvt.Ltd
Cochin
08.2014 - 08.2015
- Provided outstanding technical support to clients
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Talk clients through a series of actions, either via phone, email or chat, until they have solved a technical issue
- Maintain jovial relationships with clients
- Ensure all issues are properly logged
- Provide prompt and accurate feedback to customers
- Properly escalate unresolved issues to appropriate internal teams
Education
Bachelor of Science - Computer Science
Manonmanim Sundaranar University
Tirunelveli04-2014
HIGHER SECONDARY - SCIENCE
Board of Higher Secondary Examination
Kerala, India01.2011
HIGH SCHOOL -
Board of Public Examination
Kerala, India01.2009
Some College (No Degree) - Food And Beverage Service
Food Craft Institute
Kalamassery,KochiSkills
- IT support
- Content assessment
- Data interpretation
- Problem solving
- Online platforms
- User experience
- Communication
- MS Office
- MS Excel
- MS PowerPoint
- Internet
- Social Media Evaluation
- Team Management
- Influencer collaboration
- Social media and promotions
- Digital marketing
- Influencer marketing
- Campaign planning
- Social media posting
- Social media management
- Client relationship management
- Onsite customer support
- Customer support and communication
- Telephone customer support
- Providing customer support
- Technical support
- On-site technical support
- Technical support and assistance
- In-field technical support
- Customer relationship management (CRM)
- Customer relationship building
Certification
Certificate Program In Managing Interconnected Network Devices, NIIT
Hobbies and Interests
- Reading Books
- Listening Music
- Travelling
- Watching Movies
Disclaimer
Hereby declare that above mentioned information is correct to the best of my knowledge and belief.
Languages
- English
- Hindi
- Malayalam
- Tamil
Personal Information
- Passport Number: U4743495
- Date of Birth: 04/13/94
- Gender: Male
- Nationality: Indian
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Tamil
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Timeline
Digital Marketing Intern
Inmakes Infotech Pvt Ltd
11.2022 - 02.2023
Social Media Evaluator
Appen
10.2020 - 06.2024
Junior Engineer
Infomates Techno Solutions Pvt.Ltd
05.2018 - 01.2020
Technical Support
Liscom Solutions & Services Pvt.Ltd
08.2014 - 08.2015
Bachelor of Science - Computer Science
Manonmanim Sundaranar University
HIGHER SECONDARY - SCIENCE
Board of Higher Secondary Examination
HIGH SCHOOL -
Board of Public Examination
Some College (No Degree) - Food And Beverage Service
Food Craft Institute
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