Abhijith R
Technical Support Engineer
Bengaluru
Summary
Personable and knowledgeable IT support technician with over 2 years of experience assisting customers and management team with various technical related issues. Provided in-depth technical support to clients at a Tier 1 and 2 level, solving 96.2% of issues without transferring to Tier 3 support. Seeking to provide expert technical support to enterprise organizations to the best of my abilities.
Overview
2
2
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Technical Support Engineer
Logix Infosecurity Pvt.Ltd.
Bengaluru
05.2023 - Current
- Served as primary point of contact for support relating solutions and products via phone,ticket and email.
- Coordinated with system administrator to take over calls outside their level of support.
- Handling day to day activities such as creation,deletion and modification of Email Id.
- Assisted troubleshooting users with email delivery and security related issues.
- Monitoring thread protection which is set as per regulation.
- Creating weekly and monthly reports of helpdesk tickets resolved, pending and ATP.
Desktop Support Engineer
Navigator System Pvt.Ltd.
Bengaluru
09.2021 - 05.2023
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored system performance to maintain system integrity.
- Walked individuals through basic troubleshooting tasks.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Documented support interactions for future reference.
- Documented and updated known fixes in knowledge base for future reference.
- Knowledge of DNS,TCP/IP networking concepts.
Education
Bachelor of Commerce - Accounting And Finance
Vijaya College
Bengaluru 06.2018 - 09.2021
Pre-University Education - Commence
Surana College
Bengaluru 06.2016 - 03.2018
SSLC -
Holy Christ School
05.2012 - 04.2016
Skills
Application support
Data recovery
Technical issues analysis
Desktop support
Customer service expert
Root cause analysis
Customer relationship management
Internal policy compliance
Accomplishments
Solved 99.2% of Level 1 and 2 tech support tickets without needing to escalate to Level 3 tech support engineers.
Certification
Microsoft Excel
Timeline
Technical Support Engineer
Logix Infosecurity Pvt.Ltd.
05.2023 - Current
Desktop Support Engineer
Navigator System Pvt.Ltd.
09.2021 - 05.2023
Bachelor of Commerce - Accounting And Finance
Vijaya College
06.2018 - 09.2021
Pre-University Education - Commence
Surana College
06.2016 - 03.2018
SSLC -
Holy Christ School
05.2012 - 04.2016