Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Abhijith R

Abhijith R

Technical Support Engineer
Bengaluru

Summary

Personable and knowledgeable IT support technician with over 2 years of experience assisting customers and management team with various technical related issues. Provided in-depth technical support to clients at a Tier 1 and 2 level, solving 96.2% of issues without transferring to Tier 3 support. Seeking to provide expert technical support to enterprise organizations to the best of my abilities.

Overview

2
2
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
4
4
Languages

Work History

Technical Support Engineer

Logix Infosecurity Pvt.Ltd.
Bengaluru
05.2023 - Current
  • Served as primary point of contact for support relating solutions and products via phone,ticket and email.
  • Coordinated with system administrator to take over calls outside their level of support.
  • Handling day to day activities such as creation,deletion and modification of Email Id.
  • Assisted troubleshooting users with email delivery and security related issues.
  • Monitoring thread protection which is set as per regulation.
  • Creating weekly and monthly reports of helpdesk tickets resolved, pending and ATP.

Desktop Support Engineer

Navigator System Pvt.Ltd.
Bengaluru
09.2021 - 05.2023
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Monitored system performance to maintain system integrity.
  • Walked individuals through basic troubleshooting tasks.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Documented support interactions for future reference.
  • Documented and updated known fixes in knowledge base for future reference.
  • Knowledge of DNS,TCP/IP networking concepts.

Education

Bachelor of Commerce - Accounting And Finance

Vijaya College
Bengaluru
06.2018 - 09.2021

Pre-University Education - Commence

Surana College
Bengaluru
06.2016 - 03.2018

SSLC -

Holy Christ School
05.2012 - 04.2016

Skills

    Application support

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Accomplishments

    Solved 99.2% of Level 1 and 2 tech support tickets without needing to escalate to Level 3 tech support engineers.

Certification

Microsoft Excel

Timeline

Technical Support Engineer

Logix Infosecurity Pvt.Ltd.
05.2023 - Current

Desktop Support Engineer

Navigator System Pvt.Ltd.
09.2021 - 05.2023

Bachelor of Commerce - Accounting And Finance

Vijaya College
06.2018 - 09.2021

Pre-University Education - Commence

Surana College
06.2016 - 03.2018

SSLC -

Holy Christ School
05.2012 - 04.2016

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Abhijith RTechnical Support Engineer