ABHIJITH SHAJI
Assistant Store Manager
IDUKKI
Summary
Flourishes in settings that promote achievement and career advancement, leveraging skills and expertise to their fullest potential.
Overview
5
5
years of professional experience
4
4
Languages
Work History
Assistant Store Manager
Crossword Bookstores Pvt Ltd
02.2025 - 11.2025
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
TEAM LEADER
SBI CARDS (D2C)
02.2024 - 09.2024
- Establish performance expectations for team, tracking progress towards goals and offering constructive feedback as needed.
- Enhanced team members' skills through targeted coaching sessions, resulting in elevated individual performance.
- Elevated team productivity through implementation of efficient work processes and regular performance metrics reviews.
- Guided junior staff members in developing leadership potential and advancing careers.
BRANCH RELATIONSHIP EXECUTIVE
SBI CARDS (D2C)
09.2023 - 02.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
ASSISTANT MANAGER
METRO BRANDS LTD
09.2021 - 01.2023
SALESMAN
METROBRANDS LTD
09.2020 - 09.2021
Education
B.COM - COMPUTER APPLICATIONS
ST.JOSEPHS ACADEMY OF HIGHER EDUCATION&RESEARCH
01-2017
HSSE - COMMERCE
S.N.H.S.S KANJIKUZHI IDUKKI
01-2014
Skills
Organizational leadership
Interpersonal communication
cooperative contributor
Inventory management systems
Performance measurement terms
Solution-oriented mindset
Project scheduling
Issue resolution handling
References
- AJESH NARAYANAN,AREA SALES MANAGER CROSSWORD BOOKSTORES 7558960448
- MOHAMMED, HOJA, RELATIONSHIP MANAGER, HOJAMD.SBICARDS@GMAIL.COM, 919526072590, SBI CARDS
- MOHD.JEESHAN, STORE MANAGER, JEESHANSIDDIQUI786@GMAIL.COM, 9526072590, METRO BRANDS LTD
Interests
CRICKET, PHOTOGRAPHY, HIKING
Timeline
Assistant Store Manager
Crossword Bookstores Pvt Ltd
02.2025 - 11.2025
TEAM LEADER
SBI CARDS (D2C)
02.2024 - 09.2024
BRANCH RELATIONSHIP EXECUTIVE
SBI CARDS (D2C)
09.2023 - 02.2024
ASSISTANT MANAGER
METRO BRANDS LTD
09.2021 - 01.2023
SALESMAN
METROBRANDS LTD
09.2020 - 09.2021
B.COM - COMPUTER APPLICATIONS
ST.JOSEPHS ACADEMY OF HIGHER EDUCATION&RESEARCH
HSSE - COMMERCE
S.N.H.S.S KANJIKUZHI IDUKKI