Abhijith Unni
Ernakulam
Summary
Dynamic professional with a proven track record at UBER, excelling in customer service and vehicle maintenance. Adept at route planning and conflict resolution, I enhanced operational efficiency and ensured safety compliance. My proactive approach led to improved customer satisfaction and streamlined processes, showcasing my strong communication skills and attention to detail.
Hardworking professional with several years of professional driving experience. Well-organized in coordinating routes and loading vehicles. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus. Valid license and clean driving history.
Overview
10
10
years of professional experience
Work History
Driver
UBER
Eranakulam
08.2024 - Current
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
Business Development Executive
ANSON CHITS AND FINANCE
Eranakulam
10.2023 - 06.2024
- Identified areas of improvement within existing processes to optimize performance outcomes.
- Collaborated with internal teams to develop tailored solutions for clients' needs.
- Participated in trade shows, conferences, and other events to promote company's products or services.
Online Consultant
JUST DAIL. PVT. LTD
Eranakulam
12.2022 - 07.2023
- Utilized social media platforms such as Twitter, Instagram, and Facebook to promote products or services.
- Evaluated customer feedback surveys in order to identify areas needing improvement in terms of quality control.
- Designed promotional campaigns using HTML and CSS coding techniques that increased sales by 25%.
Floor Manager
CHAMBAKA BEAUTY AND SPA
Eranakulam
01.2021 - 07.2022
- Ensured that all staff members adhered to safety guidelines and regulations.
- Resolved customer complaints or escalated them as necessary for further resolution.
- Reviewed employee time sheets for accuracy and submitted payroll information on a weekly basis.
TELE CALL EXECUTIVE
Kerala MATRIMONY
Eranakulam
09.2020 - 08.2021
- Created reports summarizing progress against organizational goals and objectives.
- Led initiatives to improve customer service levels throughout organization.
- Developed and implemented strategies to increase executive efficiency.
Dental Lab Representative
Noby
Eranakulam
03.2015 - 07.2019
- Provided customer service by answering product and service related questions.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Tracked inventory levels and ordered supplies as needed.
Education
Higher Secondary -
SNV SANSKRIT HSS
ERANAKULAM 07-2015
High School Diploma -
SNV SANSKRIT HSS
ERANAKULAM 07-2012
Some College (No Degree) - B. COM
LAKSHMI COLLEGE
ERANAKULAM Some College (No Degree) - DIPLOMA
SKILL INDIA
ERANAKULAM Skills
- Vehicle inspection
- Route planning
- Vehicle maintenance
- Safety compliance
- Customer service
- Traffic navigation
- Time management
- Communication skills
- Problem solving
- Attention to detail
- Conflict resolution
- Team collaboration
- Inventory management
- Quality control
- Driving and transportation
- Fuel efficiency
- Daily logging
- Maintenance and repair
- Safe driving techniques
- Passenger assistance
- GPS and route planning
- Map reading
- Accident prevention
- City and non-city driving
Languages
Malayalam
First Language
English
Beginner (A1)
A1
Tamil
Beginner (A1)
A1
Timeline
Driver
UBER
08.2024 - Current
Business Development Executive
ANSON CHITS AND FINANCE
10.2023 - 06.2024
Online Consultant
JUST DAIL. PVT. LTD
12.2022 - 07.2023
Floor Manager
CHAMBAKA BEAUTY AND SPA
01.2021 - 07.2022
TELE CALL EXECUTIVE
Kerala MATRIMONY
09.2020 - 08.2021
Dental Lab Representative
Noby
03.2015 - 07.2019
Higher Secondary -
SNV SANSKRIT HSS
High School Diploma -
SNV SANSKRIT HSS
Some College (No Degree) - B. COM
LAKSHMI COLLEGE
Some College (No Degree) - DIPLOMA
SKILL INDIA